Support Specialist United States

ISAAC GUERRERO

Youngsville, LA *****

210-***-**** - ***************@*****.***

SUMMARY OF SKILLS: Well-rounded business support specialist equipped with a comprehensive background in a variety of office administration duties. I perform well in high-pressure settings with minimal supervision. I am especially efficient with building products, maintaining the security and proper filing of documents, balancing budgets and serving as the liaison between customers and leadership. ADMINISTRATIVE, BUDGETING, AND MANAGEMENT EXPERIENCE 04/2020 to Current

09/2021

Mission Analyst

United States Air Force

● Managed the budget of my unit (60 personnel) with no errors in order to provide the most accurate data for future financial planning.

● Conducted administrative tasks daily such as data input, direct communication with customers, and filed various documents/products to disseminate to the customer in lieu of conducting daily mission demands.

● Managed personnel, unit training and administrative programs management as well as continuous improvement initiatives.

● Identified requirements and initiated requests for additional resources including personnel, overtime, equipment, supplies, and space to ensure success in meeting goals and objectives.

ISR Tactical controller

● Managed and provided guidance of assets to achieve improved overall mission effectiveness and commander’s intent.

● Planned, organized, and oversaw the full complement of activities to ensure mission completion and intended results.

● Developed internal policies and procedures governing administration of programs to improve workplace efficiency and product consistency.

● Provided advice to the supervisor on significant issues and problems related to mission accomplishment.

● Oversaw the daily preparation, maintenance, and disposition of required administrative reports and other correspondence.

SKILLS

● Queue Management

● Mission Resources

● Reports

● Operations Management

● Store Maintenance

● Process Optimization

● Customer Relations

● Business Development Understanding

● Route Dispatch

● Product Organization

● Managing Multiple Tasks

● Critical Thinking

WORK HISTORY

05/2023 to Current Insurance Agent

Aflac

● Generated sales through networking, referrals, cold calls, and company leads.

● Enroll clients into Aflac products while making sure enrollments and claims go smoothly, and perform recordkeeping for each member. 1

04/2020 to Current

● Promoted awareness of new policies or changes in coverage.

● Educate employees on benefits packages and present Aflac products and services to business owners.

Mission Analyst

United States Air Force

● Responded to ongoing mission demands and provided analytical support

● Used mission data to create and disseminate intelligence products to customers

● Researched and identified critical mission threats to improve efficiency and safety.

● Offered assistance in implementing and developing training programs.

● Collaborated with foreign and national partners to streamline productivity. 04/2019 to 07/2020 Delivery Driver

Amazon – San Antonio, TX

● Completed on-time deliveries by choosing best and most efficient routes.

● Delivered packages to customer doorsteps and business offices.

● Maintained an upbeat, positive attitude in a busy, customer-focused environment.

● Completed rush deliveries on tight timetables to satisfy customer needs. 06/2016 to 08/2017 Assistant Manager

Besarte – San Antonio, TX

● Supervised day-to-day operations to meet performance, quality and service expectations.

● Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

● Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

● Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

EDUCATION

1/2023-8/2025

4/2020

Bachelors in Management

University of Louisiana at Lafayette- Lafayette, LA Associate of Applied Science

Community College of The Air Force - Montgomery, AL

-90 credit hours of Intelligence studies

11/2020 Geospatial Analyst

Goodfellow Geospatial Intelligence - San Angelo, TX 06/2020 No Degree

United States Air Force Basic Military Training - San Antonio, TX 2

05/2019 Associate of Arts: Accounting And Business Administration Palo Alto College - San Antonio, TX

CERTIFICATIONS

-Basic and Intermediate ARCGIS Program from NGA St. Louis (June 2023)

-Intelligence, Surveillance, and Reconnaissance Tactical Controller (2021) 3

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