Customer Service Front Desk

JANICE KISOR

206-***-****

*******@*****.***

Seattle, WA 98133

SUMMARY

Experienced and dedicated Receptionist with 25 years in administrative roles, excelling in front desk operations, calendar management and customer service. Known for outstanding organizational skills, time management and proactive team-oriented approach. Skilled in telephone etiquette, correspondence routing, and multitasking in fast-paced environments. Committed to delivering exceptional service with a friendly demeanor.

SKILLS

• MS Office Proficient

• Record keeping &

documentation control

• Customer service

• Exceptional Attention to

detail

• Organization and Efficiency

• Telephone etiquette

• Adaptability

• Prioritization

• Punctual & reliable

• Multitasking & Prioritization

EXPERIENCE

11/2022 – 11/2024 Document Specialist, ABC Legal Services – Seattle, WA

• Prepared and scanned documents for court filings.

• Ensured accuracy and compliance with courts.

• Reviewed and filed legal documents using internal systems.

• Completed additional assigned projects.

• Organized and maintained up-to-date records.

02/2018 – 09/2022 Receptionist, United States Attorney’s Office – Seattle, WA

• Scheduled appointments, managed calendars, coordinated meetings.

• Answered telephones, routed calls, processed payments. Greeted and directed visitors, ensured a welcoming environment.

• Maintained office supplies, equipment and front desk cleanliness.

• Processed payments, updated records, ensured security protocols.

• Maintained office inventory and coordinated repairs.

• Assisted with visitor credential verification, security screening, and office safety.

04/1989 – 02/2018 Legal Secretary Litigation Assistant, Blauert, Ralphs & Robrach – Seattle, WA

• Drafted proofread and revised legal documents, correspondence, and court filings with accuracy and attention to detail.

• Scheduled appointments, coordinated meetings, and telephone conferences

• managed incoming calls and emails.

• Managed office operations, including supply inventory, workspace. EDUCATION

Completed 05/1990 Legal Secretary Training, Redmond Technical Institute – Redmond, WA Graduated 06/1969 High School Diploma, Chief Sealth International High School – Seattle, WA

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