Customer Service Client Engagement
Resume:
Quayina Glover
Jacksonville, FL *****
**************@*****.***
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.
Skills
Software installation
Work Planning and Prioritization
Network management
Task prioritization
Backup and recovery
Flexible schedule
Drawer management
Point-of-sale system
Check processing
Merchandise restocking
Customer satisfaction
Time management
Issue escalation
Customer relationship management (CRM)
Cash handling
Customer service
Account management
Product knowledge
Cash register operation
Customer inquiries
Product recommendations
Role modeling
Peer mentoring
Self-awareness
Empathy building
Motivation techniques
Social interaction
Feedback delivery
Interpersonal relationships
Performance improvement
Cross-cultural design
Vocational guidance
Career advising
Assertiveness
Experience
October 2024 - Current
Family Dollar - Jacksonville, FL
Customer Service Cashier
Greeted customers and provided friendly customer service.
Addressed customer questions and concerns regarding products and services.
Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Recommended, selected, located, and obtained products to meet customer needs.
Answered incoming phone calls from customers regarding product availability or store locations.
Complied with all health and safety regulations while performing job duties.
Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Greeted customers and responded to informational requests.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Provided information on company policies, warranties, guarantees, financing options and other related matters.
Performed opening and closing procedures including counting cash drawers and preparing deposits.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Processed returned merchandise by strictly following store return and exchange procedures.
Counted and balanced cashier drawers.
April 2024 - August 2024
Sally Beauty - Jacksonville, FL
Beauty Advisor
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
Placed special orders or called other stores to find desired items.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Managed inventory levels by monitoring stock levels regularly.
Capitalized on upselling opportunities for additional products and services to increase sales numbers.
Conducted skin analysis to provide customers with personalized skincare regimens.
Alleviated product theft by maintaining sales floor and shopper awareness.
October 2023 - December 2023
Amazon - Jacksonville, FL
Warehouse Worker
Provided assistance in loading and unloading containers from ships and trains.
Packaged items carefully using protective materials like bubble wrap or foam sheets.
Followed established guidelines for picking orders accurately.
Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
Investigated any reported problems regarding shipping errors or damages.
Used pallet jacks to move items to and from warehouse locations.
Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
Assembled orders according to customer requests.
Maintained accurate inventory records using computerized tracking systems.
Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Protected items by wrapping in cling film, padded moving blankets and tape.
Packed boxes and stock using organizational guidelines.
Education and Training
May 2023
William M Raines High School Jacksonville, FL
High School Diploma
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