Medical Assistant Certified

Professional Summary:

Results-oriented CMA/Phlebotomist offering well rounded background in health care. New graduate with a Master’s in I/O Psychology, seeking an entry level position in HR. Highly effective communicator who excels in building relationships at all organizational levels.

•National Certified Medical Assistant with over 14+ years of experience in healthcare setting.

•Active BLS from AHA, Covid Vaccinated & IV Certified.

•Multi-faceted, resourceful, and compassionate healthcare professional with comprehensive experience as a Certified Medical Assistant and Certified Phlebotomist, with expertise in pediatrics, oncology, pediatrics ICU, and urgent care settings.

•Results-oriented, versatile, and forward-thinking professional planning to pursue a master’s degree in I/O Psychology with demonstrated success as nursing assistant, medical assistant and phlebotomist along with

•Collaborative and knowledgeable with excellent communication and interpersonal abilities to build rapport with patients, physicians, staff and others to ensure excellent patient care; excels in fast-paced environments requiring ability to prioritize and multi-task.

•Assisted and ensured treatment with HIPPA Guidelines.

Education:

•Master’s in industrial organizational psychology – Florida August 2024

•Bachelor of Psychology Degree – Round Rock, Tx Sept 2021

•Associate of Arts (Health & Medical Sciences) – Houston, Texas

•Licenses and certifications: CMA, Phlebotomist and BLS Certified

Skills:

Phlebotomy, Front/Back Office Support, Patient Relations, Patient Vitals/Blood Draws/Urine, ICD-9 Coding/Billing, Breathing, Treatments

•Medical Terminology, Crisis Management, Trainer & Compliance Coordination, Patient Charts/Recordkeeping, Point of Care Testing

•EKG/COVID Swabbing Occult/Strep/Flu/Pregnancy/Bili/Glucose/Foley/ Catheters/Peripheral IV Removal

•Medications/Injections/ Immunization/INR’s/LVN Check off /PVR’s

Microsoft Office Suite, Word, Excel; Lotus Notes; Clinic Station; Epic Systems; EMS Systems; Vista; CPRS, SPSS Keiser University –

South University Austin - Round Rock, TX Sep 2021

Houston Community College - Houston, TX Jun 2014

BLS Certified Exp in Aug 2025

ADED Certified & CPR Certified Exp in Aug 2025

Quirch Mountain Phlebotomy School LLC – National Phlebotomist Certified in 2018

IV Certified - Certified in 2019

Lone Star Community College – Certified Nursing Assistant Certified in 2008

National Center for Competency – National Certified Medical Assistant Exp in Aug 2024

Professional Experience:

White Mountain Medical, Ruidoso, NM Nov. 2024 – March 2025

Assisted with back office, prepped for exams and different procedures, prior authorization, lab results, injections from pediatric to geriatrics.

Newport Health Center, Newport, NH Feb 2024 – Nov. 2024

Provided assistance in Family Medicine, Women’s Health and Orthopedics, reviewed medical history, assisted with medication refill’s and triage phone calls.

Quest Diagnostics, Houston, TX Nov 2023 – Jan 2024

Phlebotomist

Provided services to 40-50 patients daily, including glucose monitoring, breathing treatments, drug screening, genetic testing, H-Pylori testing, stool analysis, and occult blood testing.

Kaiser Permanente, Portland, OR Oct 2022 – Oct 2023

CMA

•Duties included Back office providing for 2 providers.

•Vitals, labs, triaging, and data entry working on EMS.

•Phlebotomy, Front/Back Office Support, Patient Relations, Patient Vitals/Blood Draws/Urine, ICD-9 Coding/Billing, Breathing, Treatments

•Medical Terminology, Crisis Management, Trainer & Compliance Coordination, Patient Charts/Recordkeeping, Point of Care Testing

•EKG/COVID Swabbing Occult/Strep/Flu/Pregnancy/Bili/Glucose/Foley/ Catheters/Peripheral IV Removal

•Medications/Injections/ Immunization/INR’s/LVN Check off /PVR’s

Westside Behavioral Care, Denver, CO Oct 2022 – Sep 2023 (Part time Remote)

•Provided assistant with different tasks unsupervised to complete for Providers/Therapists.

•The tasks required attention to detail, data entry customer service, and deadlines working with Microsoft Suite.

•Microsoft Office Suite, Word, Excel; Lotus Notes; Clinic Station; Epic Systems; EMS Systems; Vista; CPRS,

•Assisted in developing employee handbooks

•Conducted job analyses, resulting in new jobs descriptions including job competencies

•Coordinated and conducted new employee interview’s

•Repeated responded and sending out emails to Providers including reminders for appointments, sending out

W9’s updating personal information.

•Maintained accounts for Providers on boarding in making sure information is correct on the website including their services and specialties.

•Making phone calls to providers to gather information in creating and managing their therapy services.

•Determine which appointments were priority in reminding in sending and calling therapists in reminding them of their upcoming appointments and documenting their response if appointments were canceled and or made as well as confirmed for their clients.

•Updating and Maintaining spreadsheets with therapists’ information clinical licensing and personal information in making sure it was up to date/current.

•Assisted with onboarding therapists and maintaining providers informational booklets upon starting to see clients.

Department of Veterans Affairs- Hospital, Loyal Source Government Service, Denver, VA Jul 2018 - Sep 2022 National Certified Medical Assistant/Phlebotomist CBOC Lab

•Provide Blood Draws for veterans as well as POCT-Testing, via butterfly or straight needle.

•Assisted with the setup of the CBOC -Lab, inventory, determine and calculate measures that will allow the lab to run smoothly, for both patients and the providers.

•Draw labs on approximately 20-30 patients daily.

•Taught the patients about well hydration, to effectively inform them of what’s needed for their lab draw.

•Processed lab tubes, by understanding and following through with the knowledge of how to process each sample in preparing them for transport.

•Determined which samples are to be transferred to other tubes, prior to centrifuging or leaving the sample as plasma, whole blood, and or room temp, prepare all samples, POC Testing including but not limited to, blood, occult-stool, urine, SPOT/ 24-Hr/etc.

•Effectively communicate with patients, providers and nurses of any orders that need to be ordered or entered. Trained new personnel, vital patients that faint or feel weak prior to or after blood draws.

Littleton Internal Medicine, Littleton, CO Dec 2015 – Jun 2018 National Certified Med. Assistant/MA Float

•Assisted with the setup of the CBOC -Lab, inventory, determine and calculate measures that will allow the lab to run smoothly, for both patients and the providers.

•Draw labs on approximately 20-30 patients daily.

South Denver Nephrology Associates, Denver, CO Sep 2015 – Dec 2015 Certified Medical Assistant

•Checked in patients, verified insurance information while taking payments for patients’ appointments.

•Scheduled patients for appointments, overbook or reschedule patients if needed.

•Scanned and attached documents to patients charts for Nephrologist review prior to appointments.

•Requested medical history, lab results and diagnostics as well as scheduled and send orders for labs, diagnostics chest/ultrasound to be done for patient’s f/u appointment.

•Answered phone calls assisting patients’ hospitals, pharmacies and paging on call doctors to direct calls between 7 Nephrologists.

•Gave vaccines and refill medications.

Loyal Source Government Service, Colorado Springs, CO Jan 2014 - Sep 2015 National Certified Medical Assistant/VA Out pt. Clinic

•Assisted with Annual Exams, Wet Preps, Endometrial Biopsy, Collops, and Pap Smears.

•Followed up on patients with courtesy calls, test results, accurately take and record vitals.

•Review medication list, assess/screen for depression, alcohol, suicide, tobacco, PTSD, & promptly notify PCP, OB and or NP for any positive results, and accurately chart finding’s into CPRS/Vista.

UTMD Anderson’s Children’s Hospital, Houston, TX Jan 2012 - Dec 2014 Certified Medical Assistant/Nursing Assistant

•Provided nursing assistance to patients on the pediatric and adult floors with responsibility for patient vitals, record updates of patient status, point of care testing of glucose, occult, urine, and pregnancy.

•Performed special vitals for patients receiving chemotherapy, blood transfusions, platelets, Finger Sticks and reported any changes to nurses.

•Revised nursing assistant’s job description

UTMD Pediatric Urgent League, City, TX Sep 2009 – Jan 2012 Certified Medical Assistant

•Point of Contact for patient education and service with 90% patient satisfaction for 3 months.

•Submitted proposal for hiring x-ray technicians to save the company $19,000 annually.

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