Support Specialist It
Resume:
Antonio Intartaglia
Brooklyn, New York
*******************@*****.***
www.linkedin.com/in/antonio-intartaglia
SUMMARY
To secure a technical support position that oers professional growth and advancement. Computer Science graduate with hands-on experience in hardware repair looking for a position where I can use my educational, technical and work experiences. Dependable with a willingness to learn new skills that will strengthen my knowledge and open doors to new opportunities.
EDUCATION
MAY 2023
State University of New York of New Paltz, New Paltz, NY
Graduated with a Bachelors in Science & Engineering, made Dean’s List
CERTIFICATIONS
CompTIA A+ Certifcation - Pending (2024)
Kingsborough Community College, Brooklyn NY
EXPERIENCE
JULY 2024-PRESENT
Repair Technician - UBreakIFix By Asurion, New York, NY
● Diagnose, troubleshoot, repair, and provide estimates for devices.
● Explain complex technical issues, providing recommendations in a non-technical manner to customers.
● Utilize the point of sale system to maintain an accurate inventory of all store stock.
JANUARY 2023-MAY 2023
Web Developer - Intern - Association for Computing Machinery, New York, NY
● Assisted in the creation of a software application that processed XML-based data and loaded it to a library database.
● Retrieved XML from a database and checked if specifc information existed in the XML.
● Displayed information on an editing screen if it existed.
● Inserted information in the XML at the appropriate locations and ensured its integrity by saving it in the database.
JULY 2022-JANUARY 2023
Sales Associate - Urban Outftters, New York, NY
● Interacted with customers to ensure positive customer service.
● Organized sales and men’s sections of the store for easy customer access.
SEPTEMBER 2021-MAY 2022
Union Operations Crew Member - Student Union Building, New Paltz, NY
● Provided students with equipment for recreational activities in the Entertainment Commons.
● Supplied students with information and assistance on Events forthcoming in the main building.
SKILLS
Google Drive, Calendar, Docs, Sheets, Slides, Gmail, Microsoft Teams, Word, Excel, PowerPoint, Outlook, OneDrive, VSCode, HTML, CSS, XML, Java, ColdFusion, CFScript, and Customer Service.
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