Customer Service Services Representative

Dominique Fullard

* ***** **, ************, **, *2601 * 845-***-**** * **********@*****.***

CAREER OBJECTIVE

Focused Business major currently attending Southern New Hampshire University, with 8+ years of work experience. Aiming to leverage a proven knowledge of customer communications, customer service, and conflict resolution skills to successfully fill the role at your company. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals. EDUCATION

Southern New Hampshire University, Online

B.A. Business Candidate (Expected graduation May 2024) Relevant Coursework: Business Law, Empirical Studies in Persuasion Extracurricular Activities: Habitat for Humanity International (HFHI) PROFESSIONAL EXPERIENCE

CORNERSTONE CENTER FOR RECOVERY, Newburgh, NY

Program Assistant, Aug 2022 - Mar 2023

Scanned and uploaded participant forms to add to a digital filing system. Interacted with participants to efficiently and thorughly answer questions. Verified participant insurance on a monthly basis. CRYSTAL RUN HEALTHCARE, Newburgh, NY

Patient Services Representative, Sep 2021 - Aug 2022 Greeted and checked-in patients.

Collected payments and assisted with necessary paperwork. Responded to emails and answered calls.

DUNKIN DONUTS, Poughkeepsie, NY

Crew Member, Jan 2020 - June 2021

Cleaned food preparation areas, cooking surfaces, and utensils. Confirmed that prepared food met the requirements for quality and quantity. Took food and drink orders and received payment from customers. AMERICAN POOL, Manhattan, NY

Certified Lifeguard, May 2016 - Aug 2019

Maintained quality of pool water by testing chemical levels. Maintained constant surveillance of patrons in the facility. Conducted daily check of area and equipment for safety and cleanliness. ADDITIONAL SKILLS

Leadership

Creativity

Customer Service

Time Management

CREDENTIALS AND LICENSES

2021 American Red Cross Lifeguarding and Water Safety Certification 2021 American Red Cross CPR/AED First Aid Certification

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