Technical Support Representative

KEY SKILLS

System and Network Monitoring

Windows

Troubleshooting

Team Player

Assertive

Ticketing

EDUCATION

FEU Manila - Senior High School

June 2016 - April 2018

FEU Institute of Technology

Bachelor of Science in Electronics Engineering

August 2018 - April 2023

WORK EXPERIENCE

Bark D’ Yard Kennel (June 2023 - December 2023)

Customer Service Representative (Part-time)

Answer incoming customer calls and emails.

Provided potential customers with accurate and up-to-date information about the services offered by the kennel.

Managed inquiries, concerns and feedback from the customers. Dreamscape Agency (January 2024 - December 2024)

Technical Support Representative (Individual Contractor) Attend to tickets assigned, such as but not limited to account lockouts (m365), permission issue, connectivity problems, software crashes and other system errors, if needed we remote to users and perform troubleshooting for the end-users.

Ensures to contribute to meet team’s SLA/SLO in providing fix. Escalate to level 2 IT, level 3 IT or service owners for more in-depth troubleshooting or server-related issues.

Assisted in organizing company events, ensuring seamless execution. Maintained documentation of recurring issues to improve efficiency and customer experience. Server, network and systems health check monitoring SUMMARY

To be part of a company that has room for growth and development where I can fully utilize my skills and further enhance them, allowing me to contribute effectively and be a great asset to the organization.

PATRICK ***.******@*****.*** +63 VIRAY 918-****-*** Quezon City, Metro Manila Philippines

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