Customer Service Manager
Resume:
MICHELLE MONTOYA
Currently an individual looking for ways to distinguish
from others. Experience with positive customer-employee relationships and employee-employee relationships. Seeking to leverage my interpersonal skills to bring solid customer service to your company.
E X P E R I E N C E
Aaron’s, North Little Rock
Sales Manager 10/2021 - 05/2024
• Directly reported to the General Manager
• Kept the Goal Board updated
• Assist General Manager with product ordering,
including planning for future sales and events
• Generate new business through apartment
community/business accounts by handing out flyers to apartment complexes and placing door tags on doors
• Ensure that the showroom floor is merchandised and fully priced as per guidelines
• Manages the sales and marketing function in an Aaron’s store
• Major emphasis on telephone and floor sales, direct marketing, new customer growth, customer service
program, and store merchandising
• Plays key role in upkeep of the showroom floor as per the first up system
• Input customer information into the store computer for new lease agreements
• Maintain regular mailing campaign
• Kept up with our customer’s service appliance issues, issued loaners, and sent items to service and schedule items to go back to customer when returned to store Target, Conway
Store Fulfillment Associate 10/2019 - 01/2020
• Pick items for guest orders accurately and quickly; meeting service and required ship time standards
• Properly prepare, pack and sort guest orders for shipment using correct materials in a timely manner
• Meet pick and pack productivity expectations
1620 Middle Road Apt. 2106
Conway, AR, 72032
********.*******@****.***
S K I L L S
Proficiency in Microsoft Word
and Powerpoint
Leadership skills
Team Oriented
Active listener
Customer service
Fast learner
Organization
Adaptability
Time management
Decision making
Self-motivation
Marketing
45 WPM
L A N G U A G E S
Spanish (Native Language)
English
• Locate Ship to Store orders and scan into hold upon arrival
• Complete return to stock tasks according to best practice
WIS International, Conway
Traveling Inventory Associate 08/2019 - 11/2019
• The Inventory Associate is responsible for physically counting inventory with inventory counting equipment for retail clients across various locations and accurately entering information into WIS equipment
• Achieves established average per hour counting goals while ensuring accuracy and integrity of the data
collected in all inventories worked
Black Bear Diner, North Little Rock
Waitress 03/2019 - 09/2019
• Was there to train with trainers from around the country to open the first chain in Arkansas
• Responsible for ensuring an enjoyable dining
experience and meeting special customer demands,
taking orders, bringing food to tables refilling glasses, and cleaning tables
• Trained new servers into the restaurant
SaddleCreek, North Little Rock
Waitress, Hostess 11/2018 - 03/2019
• Responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas
• Responsible for ensuring an enjoyable dining
experience and meeting special customer demands,
taking orders, bringing food to tables refilling glasses, and cleaning tables
TGIFriday’s, North Little Rock
Waitress 05/2018 - 03/2019
• Responsible for ensuring an enjoyable dining
experience and meeting special customer demands,
taking orders, bringing food to tables refilling glasses, and cleaning tables
Sam’s Club, Bentonville
Store Cafe Associate 06/2017 - 12/2017
• Worked in the second busiest café in Bentonville
• Learned how to work under pressure and solve difficult situations
• Learned how to use a cash register and how to use a money recycler
• Stocked items when necessary
• Fully trained new associates in café in tools, tasks, and resources
• Learned how to communicate effectively within my department
• Prepares food according to item specifications,
understanding and planning the future productions
• Adhering to food safety standards, sanitation
guidelines, inventory management; operating,
maintaining, and sanitizing equipment
Boys and Girls Club, Rogers
Youth Development Coordinator 08/2013 - 08/2017
• Inspired young people to realize their full potential as productive, responsible, and caring citizens
• Recognized as Favorite Staff of the Year 2014-2015
• Became President of some programs within the club before I was hired
• Worked as a receptionist for a year greeting parents as they came in to pick up their child
• Checked kids in and out as they came and left
• Entered information into the computer when needed
• Choreographed and started a dance crew and
performed at the Youth of the Year banquet
• Have over 200+ hours of community service
o Retirement Homes
o Helped with the recovery of the Joplin Tornado
o Helped kids around the club with homework and
mentored them
o Toys for Tots
E D U C A T I O N
Northwest Arkansas Community College, Bentonville
Associate of Arts
08/2013 - 05/2016
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