Customer Service Rep

LaShonda Henderson

Oklahoma City, OK *****

*****************@*****.*** 405-***-****

OBJECTIVE

Caring and friendly customer service professional with 7+ years of experience in Childcare and in customer service. I am excited about the prospect of working with customers to provide and give them excellent customer service.

EDUCATION

Redlands Community College 3001 Jensen Road, El Reno, OK 73036 May 2011

High School Diploma

WORK EXPERIENCE

October 2011– June 2019

Daycare Director Children's Palace Oklahoma City, Ok

• Hired, engaged, and developed supportive team of caregivers and educators.

• Managed and oversaw budget and accounts to maintain profitability.

• Developed and facilitated marketing and communications plans to gain new enrollments.

• Cultivated positive relationships with families and teachers to enhance childcare environment.

• Completed ongoing training and courses to remain updated on childcare standards and procedures.

May 2019 – August 2021

Customer Service Rep Aerotech Oklahoma City, Ok

• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

• Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

• Complied with corporate and regulatory policies regarding information confidentiality and privacy.

• Assisted with training and mentoring new team members.

• Addressed customers courteously using suitable methods and problem-solving skills.

• Maintained logs and documentation to detail key information regarding incoming and outgoing calls

February 2020– Present

Daycare Owner Henderson’s Home Childcare Oklahoma City, Ok

• Managed care for 1-15 children aged 6 months and up.

• Implemented healthy meals, ensuring children were provided with AM and PM snacks.

• Kept a safe and clean Covid-19 facility.

• Provided daily aid with children in homework, improving learning comprehension

• Transported children to and from school

• Completed ongoing training and courses to remain updated on childcare standards and procedures.

August 2020– April 2021

Covid Screener Sodexo – St. Anthonys Oklahoma City, Ok

• Provided efficient and courteous service to customers.

• Reduced risk of cross-contamination and patient infection by sterilizing and cleaning equipment.

• Greeted patients and visitors to create a warm, welcoming environment.

• Maintained up-to-date knowledge of COVID-19 testing and contact tracing protocols and procedures.

SKILLS

● Demonstrates strong organizational and planning skills.

● Delegates tasks effectively, trusting team members' abilities.

● Capable of making informed and timely decisions.

● Works well under pressure, both independently and collaboratively.

● Active listening, Account Management, Critical thinking, Staff training. HOBBIES AND INTERESTS

● Enjoy working with children, learning new fundamentals, Traveling, Being a sports mom, Yogo. Painting

References Provided Upon Request

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