It Support Technician

MTHOKOZISI LUNGA MINANGE

Email: *****************@*****.***

*** ******* **** ******** **** Durban 4037

Contact Number: 072-***-**** / 072-***-****

Curriculum vitae

I wish to apply for the position available in your organization. I am confident that I have the knowledge and skills to professionally fulfill the position as required by the organization. I am eager to enhance and refine my personal development within the organization and take on the challenges that lie ahead.

I will endeavor to effectively perform all my tasks as required by the organization and maintain the standard as defined by you. Given the opportunity, I will perform my duties with perseverance, dedication and loyalty. It is my aim to make and be part of a successful team that is directly involved in making the organization a success as I believe I have a role to play in making things a success.

I hope that my application will receive your favourable consideration. EXPERIENCE

DATES FROM – 21 Aug 2023 – To Date

JOB TITLE: IT Support Technician (Field Services) Universal Networks

• Keep systems up to date through operating systems upgrades.

• Monitor networking equipment and servers.

• Assist with the design, implementation, and ongoing support of new software and features.

• Monitor network availability, and security.

• Oversee troubleshooting for system errors.

• Provide helpdesk support for network issues.

• Provide technical support either by phone remote access or site visits as needed.

• Respond to IT issues: Hardware Maintenance, Software, Networking, etc.

• Evaluate connectivity issues, equipment and software.

• Modify configurations, utilities, software etc.

• Set up equipment for new users.

• Install, test, and monitor Servers, Firewalls, and new software.

• Perform data backups using Symantec and Veeam.

• Install and update network system improvements as needed.

• Assist with servers, LAN / WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more.

• Office 365 Management Admin Center, Azure Amazon etc.

• Windows Server Operating system configuration, installation and management (Server 2012, 2016, 2019, Microsoft Exchange 2010, 2013, 2016).

• Hyper-V and VMWare installation and Setup.

References no. Technical Director: Sashen Ramlugan : 082-***-**** DATES FROM – 1 March 2023 – 18 Aug 2023

JOB TITLE: IT Technician Coactivate Contact Center

• Provide IT Support to users onsite and telephonically

• Setting up emails for new users

• Fixing and maintaining Computers

• Testing new software on Windows 7, 8, and 10

• Diagnosing errors associated with both hardware and software

• Keeping up to date with new software and technologies

• Outlook 365 Administration

• Synology NAS

Basic Control on Freepbx

• Adding and removing users on the active directory

• Assisting users remotely as and when required – via TeamViewer or AnyDesk

• Completing and resolving tickets and calls within the relevant SLA’s

• Deployment, administration, maintenance and troubleshooting of Microsoft products

• Windows XP – 10, Windows Server 2003 - 2016

• SQL Server 2008 – 2016

• SharePoint setup and maintenance

• Office 365, and Microsoft Server 2007 – 2016

• Installation, Configuration, maintenance, administration troubleshooting and repair of open network, Local Area networks including wireless access point, wide area network and virtual private network

• Installation, administration, troubleshooting and repair of computer and server hardware.

• Installation, configuration, deployment and maintenance of virtual Environments: virtual PC Hyper – V and VMWare

• Deployment, troubleshooting, administration and maintenance of Active directory DNS, DHCP, print servers, file servers network policy server and remote access service References no. IT Manager: Ashveer Nagasur: 079-***-**** EXPERIENCE

DATES FROM – 15 AUG 2022 – 23 Dec 2022

JOB TITLE: IT Technician DCB LOGISTICS DURBAN NORTH

• Installing and configuring computer hardware, operating system, network (A+, N+, S+).

• Setting up workstations with computers and necessary peripheral (routers, printer, etc.).

• Software development HTML, CSS, PHP, C#, SQL, ASP.net.

• MCSE & MCSA remoting to different servers troubleshooting and setting up server.

• Maintain records / logs of repairs and fixes and maintenance schedule.

• Provide orientation and guidance to users on how to operate new software.

• Ensure security and privacy of networks and computer system.

• Assist with remote access process if requested by the IT Director, IT Supervisor.

• Configuring VoIP and pulling of all phone recordings requested.

• CCTV IP Surveillance System configuration and maintenance on the network.

• Answer user inquiries regarding computer software or hardware operation to resolve.

• Backing up of data on the servers and restoring data to the system.

• Accessing all camera footage and pulling of all records if requested.

• Create and deploy software packages using remote desktop management.

• Asset management tracking all system.

References no. HR Regional Manager: Irene Emery : 083-***-**** EXPERIENCE

DATES FROM – 2020 – 15 AUG 2022

JOB TITLE: IT Technician SIZWE IT GROUP SITES (SOUTH AFRICA REVENUE SERVICES) KZN

• Provide 2nd Line Support (SLA’s) to all clients at different branches.

• Maintenance of all hardware and software on different sites.

• Setup new PC’s workstation, laptops including printers on site.

• Computer repairs, printers, security checks antivirus including network (A+, N+, S+).

• Software and hardware installation on different workstations allocated.

• Providing application support fix to all workstation’s software error.

• Assisting users remotely on the network Remote Desktop, TeamViewer, Any Desk.

• Setup, Configure and maintenance all windows 10 newly installed machines.

• Follow up on client calls users’ system problems (Tickets Logged).

• Backing up of data on the servers and restoring data to the system (Data Recovery).

• Providing support running diagnostic tests and applying necessary fixes.

• Handling all assigned calls logged on to the system and ensure all are attended and signed off.

• Updating calls ensure that SLA are not breached including formatting of all HDD’s.

• Asset management tracking all systems editing date and location of asset. References no. Ronnie Elliott: 083-***-****

DATES FROM – 2016 -- 2017

JOB TITLE: IT ASSISTANT AT RISK ENTERPRISE

• Repairing hardware and installation of software (A+)

• Connecting and running of network cables (N+)

• Checking of records and connection of workstations

• Performance checking of all machines

• Troubleshooting internet problems customer might encounter

• Assisting on connecting customer to the internet

• Scanning of documents file protection and printing

• Backup of data and saving under user’s accounts

• Diagnostic testing for all machines in the network

• Installation of all latest windows updates on the system

• Creating maintaining all Gmail Yahoo account and password reset References no. Primrose Kasiyamhuru: 081-***-****

DATES FROM –2014 -- 2015

JOB TITLE: WOOLWORTHS LA LUCIA STORE ASSISTANCE

• Confirming early morning procedures and end of day procedures

• Assisting customers

• Replenishment of stock on shelves

• Attending meetings and confirming new mission plans

• Controller assistance

• Checking systems temperature

• Segregation and stock rotation

• Recording of stock receiving

• Checking of expire date and removing from floor

• Keeping of stock in correct temperatures

• Advising customers what’s new on stock

References no. Williams Campbell: 031-***-****

EDUCATION

MONTH YEAR – 2013

MATRIC, HILLVIEW SECONDARY SCHOOL

• English

• isiZulu

• Mathematics Literacy

• Life Orientation

• Business Studies

• Geography

• Tourism

MONTH YEAR - 2019

DIPLOMA IT, COMMERCE AND COMPUTER COLLEGE OF SOUTH AFRICA (CCSA) Year One

• Advance PC Hardware Installation, Maintenance & Upgrades

• Operating System installation & Configuration

• Networking Fundaments & Installation

• Security System

• Software Engineering

• Business Numeracy

• Language and Communication

• Web Development with HTML 5 and CSS 3

Year Two

• Installing and Configuring Windows Server 2012

• Administering Windows Server 2012

• Configuring Advanced Windows Server 2012 Services

• Designing & Implementing Server 2012 Infrastructure

• Implementing an Advanced Server Infrastructure

• Database Administration using Microsoft SQL Server

• System Analysis and Design

Year Three

• Software Engineering

• Software Development using Python

• Implementing and Maintaining a Wireless Network

• CCNA (Certified Cisco Network Associate)

• Desktop Application Development using VB.Net

• Developing Mobile Apps for Android Based Devices

• Real – World Project/Work Related Experience

Contact this candidate