Production Support Engineer

RESUME

RAMANATHAN K

Sr. Consultant Email ID: - ****************@*****.*** Phone: +91-944*******

Profile Summary:

Looking for New Role in Tech Lead Associate Project Manager with 12+ yrs. worked experience in IT Applications Development and Maintenance using C#.Net, ASP.NET Core with MVC, SQL Server, ORACLE Databases to design, develop, test and deliver ubiquitous platforms like console, windows, web, mobile and cloud based solutions providers in various domains like BFSI, Automobile, Healthcare, Retails, e-Governance verticals to use tools, create utilities and deployed software products and support services to transform for the future innovative IT World. Experiences: -

o 8.4 Years as Sr. Engineer, CIBER Sites India (Acquired by HTC Global Services), from Apr 2016 to Aug 2024. o 0.6 Months as Sr. Analyst S/W Dev., DELL BPS India (Acquired by NTT Data Services), Mar 2015 to Sep 2015. o 3.8 Years as IT Engineer-(SI), CMC Ltd., Chennai (Acquired by TCS India Ltd.,) from Jun 2011 to Feb 2015. Roles & Responsibility:

o To analysis, design, develop, test and deploy new / legacy applications support with IT development teams. o To resolve problems by root cause or impact analysis to provide solutions all level of L1/L2/L3 SLA Supports. o To prepare CRs/PR, Enhancements, technical docs, FRS from RFQ, DB Design, DFD and ER Diagrams. o To handle S/W Development Teams and prepare Ad hoc, MIS reports to meet with various project Stakeholders, TA/Specialists, SME, BI/BA, DBA, PMO/Nodal Officers, Managers, Product Owners and SBU Delivery Heads. o To analysis bugs, codes and reviewing a technical designs, data structure, test cases and monitoring tools, auto sys Jobs, logs and expected analysis to provide new plans, strategy of implementing solutions and updates. o Being part of PMP Practitioner for preparing project plans, policies, schedule, people, system resources, budget control, risks, escalation, cost estimation and team time sheets approvals according to CMMI Level Standards. o To handle internal and external requirements, task, risks from Off-Shore or On-Site Projects/Product Managers. o Having good in communication skills and client interactions with off-shore / on-shore Business Users. o Having good in SDLC follow-ups either Waterfall or Agile, Scrum Masters, KANBAN and CI/CD Environments. Skill set:

o Primary Skills: .Net Frameworks, C#, ASP.NET Core MVC, WPF, WCF, Web API, React.js, SQL Server. o Secondary Skills: Core Java, Servlet, JSP, EJB, J2EE, Spring Framework, Angular.js, PGSQL, Oracle PL/SQL. Technical Exposures:-

• Languages & Frameworks : Core Java, C#/VB, ASP.NET Core MVC, React.js, Angular.js, Node.Js

• Client/Server Technology : ASP/JSP, ADO.NET, EF, LINQ, HTML, CSS, XML, WPF, WCF, Web API

• Databases & DWH & Analytics : ORACLE, SQL Server, SSRS, Talend ETL, Pentaho BI, Snowflake, Power BI

• Web Servers & Cloud : IIS 10, Apache Tomcat, nginx, Knowledge on PCF, AWS, Azure Cloud

• DevOps : Azure (IaaS, PaaS, SaaS) AWS (EC2,S3,Git, Jenkins, Docker, Ansible,K8S,TF)

• Open-Source Tools : Visual Studio 2022, VS Code, TFS, SVN, AccuRev, Service Now, Rally

: Eclipse, JRE/JDK8, STS, MySQL, PGSQL, SQLite, Open PM, JIRA

• Other Services & API : MSMQ, WSDL, Soap UI, JSON, XML Web Services, REST API Services

• Operating Systems : Windows 7/10/11, MS-DOS, Unix/Linux-Ubuntu, Bash Shell Script. Educational Qualification:

o MCA, Bharathidasan University, Tiruchirappalli, Tamil Nadu, India. (2002) 70 % o PGDCA, Bishop Heber College, Tiruchirappalli, Tamil Nadu, India (1997) 63 % o B. Com, National College, Tiruchirappalli, Tamil Nadu, India. (1996) 54 % Additional Certification:

o Certified Agile Scrum Master (ASM), EXIN, 2017

RESUME

RAMANATHAN K

Sr. Consultant Email ID: - ****************@*****.*** Phone: +91-944******* Project Experiences:

Company: CIBER Sites India, Bangalore (Acquired by HTC Global Services, India) from Apr 2016 to Aug 2024 Project: Web Applications Migrations from Legacy Systems (Manufacturing, Insurance, HRMS, Automobiles). Client: Associated for Multiple Clients Role: Sr. Engineer, .NET ADM, Infrastructure Management Description:

1) GATES, USA, Manufacturer in Accessories of Automobile parts like Belt and Hose products sales and purchase of their raw materials, inventory, in/out stock details pull from Demand Flow solutions developed in Web Forms, SAP, Oracle Apps and ERP Forms. Most of the data was generated from OM, FOD, PO, BOM, CPQ, OM, SCM and VCP large sized data transferred into ACCESS Databases Forms, SQL Queries to automate and forecast, streamlined into auto sys Jobs, upload, download data migrations with ETL process to transform required data formatted into generate ORACLE Reports and SQL Server Reporting Servers. 2) State Farm, USA, Insurance group uses web projects called IAST (Integrated Automated Streamlined Transactions) tracking their Auto and Fire domain Insurances policies, products, web application services and data stored from DB2 DB various legacy Mainframes Systems using Windows.net, Web View 2.0, JavaScript to bind with Access DB Engine and Excel sheets data to upload/download from all the county- wise collected data, premium payments, claims, settlement files synchronized, streamlined and data processing into required formatted like .xlsx, .txt, pdf data reports to process files for their clients needs. Also, I have assigned another project called as ETS (Employees Tracking Systems) which has mainly 6 modules such as (EA), (CT), (WO), INV In/Out Billing and MIS Reports, automated jobs, all these legacy modules to be rewrite from ASP.Net/DB2 into Servlet, JSP, Spring Framework with rich look UI react.js with PGSQL Database to deliver complete HRMS solutions for their internal productivity and project supports. 3) FORD, USA, Automobile Manufacturing Industry had tie-up with CIBER Sites India for growth, modernize marketing division NAFLERO wanted to rewrite new UI from legacy applications like Fleet web, FKC, DKC, FFRS forms migrate from Classic ASP into Core Java, Setrvlet, JSP, Springboot MVC with SQL Server to maintain off-shore and on-shore users, jobs, go live operations and being part of development and production data supports.

Responsibility: Web Application Design, Develop, Debug, Code, CRs/PRs, Impact Analysis, Production Support, Prepare SRS, Maintain Development, Testing, Team Management, Reports Maintenance, Daily Standup Meetings with SME, Business Analysts, DBA and Project Manager, Projects Stakeholders, Product Owners and SBU Heads. Dev. Environment: C#, ASP.NET Core MVC, Entity Framework, LINQ, WPF, WCF Services, Web API, HTML/CSS/Java script, React.js, SQL Server, and Eclipse IDE Core Java, Open JDK/JRE 8.0, Servlet, JDBC, JSP, EJB, Hibernate, Spring Framework, Angular 8.0, PGSQL, Rally1.7.1, JIRA, Service Now, EMC Request Center, AccuRev, TFS, IIS Server Deployment, Configurations, Release and Build Management using Git Hub with Microsoft Azure Cloud, Functions, Services and DevOps with Agile scrum CI/CD Environments. Company: DELL BPS, Chennai (Acquired by NTT Data Services India) from Mar 2015 to Sep 2015. Project: Dell BPM Suite 1.0 - Web Application Modernization (Health Care) Client: Blue Cross & Blue Shield, USA, Role: Sr. Analyst S/W Dev., Description:

BCBS, USA (Blue Cross Blue Shield) has tie-up with Dell BPS India for developing new product solutions like Business Process Management Suite as Health Care & Life Science solutions tracking systems of which maintains for nearly 150 Clients servicing in USA with various 3rd party tools, utilities to generate data on web forms. This Product provides global world class Enterprise solution for DBPMS1.0 that delivers application as platform, solutions with automation of health care services and dynamically menu driven for multiple client data retrieval from various data sources and their claims re-routing and queuing process with UI/UX interactions and developed processes and solutions similar like BPO, BPS, BPM for EHR, EMR Demographics data to automate Job Posting Medical Forms Entries, Integrated ICD Codes, Medical Coding, Billing and other automated AR, BP with Search Techniques, modernization of new UI/UX on Health Care Applications, Operations, Transactions and Solutions get data from legacy mainframe systems with many Providers & Payers support services.

Responsibility: Analysis of CRs, UI/UX SPA Designing, Coding, UAT, Application Maintenance and Support. Dev. Environment: C#, ASP.Net, ADO.Net with MVVM, Ext.Js, JQuery, Ajax, Rest API, TFS, SQL Server T-SQL. RESUME

RAMANATHAN K

Sr. Consultant Email ID: - ****************@*****.*** Phone: +91-944******* Company: CMC Limited, Chennai (Acquired by TATA Consultancy Services) from Jun 2011 to Feb 2015. Project: Web Applications Development and Maintenance (Insurance HRMS Data Analytics e-Governance) Client: Multiple Clients Role: IT Engineer - System Integration, Production Support Description:

1) GENCON (Cholamandalam-MS, Chennai), Insurance client tie-up with CMC limited awarded by Golden Peacock for General Insurance System GENISYS Configurator of their all the products, processes and services. I have got opportunities to implement one of the product called RSBY has both online and offline utility to upload and download their users policies by the agencies with the various process of underwriting, endorsement, AR, AP, and third party of pool processing for motors and other premium payment for other policy reimbursement claims and settlements modules all are automated and maintained by logs and it has synchronized with xml web services and data reports generated in Jasper Reports with ORACLE 10g database and performed by well-defined business logics and data structures, web forms, UI Controls using ADO.Net with PL/SQL stored procedures, key, indexes, sub queries, packages and triggers. 2) Ace-WD (RNTBC, Pune), Renault-Nissan Technology Business Center tie-up with TCS-Assignment for their research and development division requires automation of EV Cars and automobiles process of Harness Wiring Design Application requires to use of Adobe Illustrator and Photoshop plug-in, drawings libraries, images to setup and configured easily to manage dynamic menu driven of UI for electronic wiring flows of controls replaces of diagrams with plug and play of electronic circuited harness wiring design of data transformed work flow of UI Designs on electronic components like AC/DC circuited images, properties are placed and program flow of Emulator in Win Forms using C# with SQL Server DB for RNTBC R&D Users. 3) NSQT (AC-Neilson, Bangalore) tie-up with TCS-TA, Automation of Sample Data Analytical Engine captured with real data fetched from multiple legacy database systems and formatted like DBF, flat files, CSV, excel, FoxPro, DBASE, MySQL, PGSQL and Oracle databases to upload and download with ETL/ELT, SSAS, SSIS, SSRS Services to bring dashboard, MIS Reports using VB with ADO.NET for BFSI, CC, FMCG and Consumer data with large sized spread sheets migrated from VBA/Access DB and synchronized data using WinCE5.0 with Pocket PC into portable SQLite DB with Pentaho BI, Teland ETL to deploy in all AP Regions. 4) HRMS (Karnataka e-Governance, Bangalore) projects reshaping HR Dept. of Karnataka state Employees payroll processing systems and solutions for day-to-day, monthly, yearly reports stores and maintains data of all the departments of staffs, accounts details officers transfers, ESI, PF, Tax data safely maintained on Oracle12c security vault deployments on Windows Server services supports. 5) CCTNS (Meghalaya) is complete software ERP packages are deployed manually configured in various districts of Crime and Criminals Data in the remote Police Stations with higher Officials SP approvals and configuration to deployed in the NIC data centers (NAS Stack, IAAS, PAAS, SAAS, DAAS) with NMS Tools and Utilities in Applications, Data and packed software deployed in all the Meghalaya Districts PS’s. 6) National Games 2015 (Kerala) have many Sports Projects deployed in many districts have events details, data inputs captured via embedded hardware’s, software’s, packaged software for display boards values delivered in the live streaming of data for Badminton and Tennis events telecasted for Cochin and Thiruvananthapuram Districts.

Responsibility: Prepare CRs, RFQ to FRS, Design, Coding, Bug-Fixing, UAT, Production Supports & Monitoring. Dev. Environment: VB, ASP.Net, (n-tier), ADO.Net, HTML, CSS, XML, Angular JS, WPF/XAML, WCF, Web Services, Telerik Controls, Multithreading, .Net Remoting, MSMQ, SMS/MMS, Open PM, Visio, Request Tracker, ORACLE 12c, PL/SQL, Stored Procedures, Triggers, Open Source Tools TOAD, SQL Developer, Jasper Reports, VBA, Microsoft Access DB Engine, SQLite, .NET CF with WIN CE5.0 Pocket PC with Pentaho BI, ETL Tools. Personal Details:

Father’s Name : Kannaiyan

Language : English, Tamil

Nationality : Indian

Working Mode : Hybrid / Remote

Locations : Chennai, Bangalore, Hyderabad, Pune and On Demand for PAN India Locations. Interests : Read Books, Music, Watching Television, Spiritual Meditation, Embedded Hobbyist Characteristics : Self-Motivation, Positive Attitude, Dynamic, Passionate, Hard worker, Team Spirit, Achiever.