Technical Support It

Marquis L. Hayes Sr.

St. Louis, MO 314-***-**** *****************@*****.*** www.linkedin.com/in/marquishayessr314 Professional Summary

Adaptable and results-driven professional transitioning into cybersecurity, with a robust background in leadership, teamwork, and risk management honed through emergency response and athletics. CompTIA Security+ certified with hands-on training in network security, incident response, and risk assessment from a comprehensive cybersecurity boot camp. A natural leader, developed through firefighting and team sports, able to remain composed under pressure, make critical decisions, and collaborate effectively in high-stakes environments. Skilled in problem-solving, compliance, and clear communication, with a deep passion for protecting digital assets and mitigating cyber threats. Technical Skills

● Provided comprehensive technical support across Apple iOS, Windows, and Linux platforms, with hands-on experience in system troubleshooting, software configuration, and remote desktop assistance

● Administered and maintained network infrastructure, including DHCP, DNS, LAN topology/configuration, firewall rules, IDS/IPS, and network packet capture analysis using tools like Wireshark and Nmap

● Managed mobile and endpoint devices using Cisco Meraki and Microsoft Intune, ensuring compliance, security, and efficient device lifecycle management

● Supported and configured diverse hardware including laptops, workstations, routers, switches, printers, scanners, projectors, and multimedia systems

● Utilized cloud platforms such as AWS, Google Cloud Platform, and Microsoft Azure for storage, virtual machine hosting, and basic cloud security practices

● Delivered user support and training, demonstrating strong communication and documentation skills while managing ticket resolution independently with minimal supervision.

● Applied scripting knowledge (Bash and Python) to automate routine tasks, enhance system monitoring, and assist in forensic investigations using Sleuthkit & Autopsy

● Adaptable team player available for rotating schedules, on-call event coverage, and fieldwork; holds a valid driver’s license and a clean driving record with a dependable vehicle Education and Certifications

PerScholas Cybersecurity Training St. Louis, MO May 2025

● This rigorous, full-time, 15-week virtual Cybersecurity Training program provides an understanding of Windows Server, Bash Scripting, Microsoft SQLServer, Wireshark, UNIX/Linux, and CISCO IOS

● Attended weekly professional development to develop a personal brand, create a robust technical resume, practice professional communication and collaborative skills, and develop skills required to succeed in a technical environment

● Course Focus: Windows Server, UNIX, Linux, Bash Scripting, IPV4 & IPV6, DNS & DHCP, Microsoft SQL SERVER, Apache HTTP SERVER, Opnsense Firewall, Wireshark, Cisco IOS, and Oracle VirtualBox

CompTIA Security+ (SYO-701) October 2024

● Earned CompTIA Security+ through self-study, gaining expertise in cybersecurity fundamentals, risk management, and network defense

● Applied security controls aligned with NIST, ISO 27001, HIPAA, and GDPR while analyzing threats, incident response, and vulnerability management

University of Kansas Lawrence, KS Bachelor of Science Crime and Delinquency Studies Graduated Kemper Military Junior College Boonville, MO Associate of General Studies Graduated Work Experience

Airbnb Operations Manager Airbnb St Louis, MO January 2019 - Present

● Managed Airbnb operations with a focus on security, privacy, and compliance, ensuring adherence to platform policies and guest safety standards

● Monitored booking activities to detect and mitigate fraud, unauthorized access, and security threats while safeguarding guest data and transactions

● Secured smart locks, Wi-Fi networks, and digital settings to enhance property protection, enforce security policies, and prevent cyber risks

Class A Hazmat/Pneumatic Tanker Driver Affton St. Louis, MO May 2022 - February 2025

● Operated commercial trucks, transporting 100+ hazmat-certified loads over 150,000+ accident-free miles, enforcing strict security protocols to prevent unauthorized access and mitigate transportation risks

● Conducted 1,200+ pre- and post-trip inspections, identifying 30+ mechanical vulnerabilities, applying risk assessment strategies similar to cybersecurity audits and vulnerability management

● Managed 300+ pneumatic material transfers with zero safety incidents, ensuring secure data logging, regulatory compliance, and rapid incident response— paralleling security operations in protecting critical infrastructure

Firefighter-Emt St Louis Fire Dept St. Louis, MO September 2006– June 2019

● Responded to fires, medical emergencies, and hazardous situations, applying critical thinking, risk management, and rapid decision-making-skills essential for cyber incident response

● Identified and mitigated risks in high-pressure environments, utilizing strategic analysis and threat assessment techniques relevant to cybersecurity frameworks

● Maintained firefighting equipment, conducted safety drills, and educated the community on emergency preparedness, demonstrating technical proficiency, system monitoring, and security awareness training Awards & Honors

● Governor's Medal for Public Safety (2017) - Awarded for exceptional bravery and dedication to public safety in Missouri.

● Heartsaver Hero Award (2012) - Recognized by the American Heart Association for life-saving efforts in emergency cardiovascular care.

● Volunteer Award, Kirkwood 10U Football (2024) - Recognized for leadership and commitment to youth development through coaching.

Volunteer Experience

Defensive Line Coach St. Louis Youth Football St. Louis, MO May 2021- Present

● Designed and led defensive drills to develop youth athletes' skills, teamwork, and sportsmanship

● Implemented game strategies in collaboration with coaching staff, enhancing overall team performance

● Mentored players by fostering personal growth, discipline, and a strong work ethic on and off the field

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