High School Customer Service

Alecia Pettiford

**** ****** **** **, *******, North Carolina, 27574

• 336-***-**** •***************@*****.***

PROFESSIONAL SUMMARY

Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the recreational business. Employee who is well-known for providing assist students with special needs. Organized and motivated, with the ability to successfully manage events. Dedicated to learning, growing, and succeeding

SKILLS First Aid/CPR Supervision

Customer service Team management

Team building Organization

Special education MS Office

Project organization Communications

Business operations Elementary education

EDUCATION High School - 1988

Person High School - Roxboro, NC

Cosmetology - 1990

Piedmont Community College - Roxboro, NC

Business Administration/Management - Bachelor of Science - 2027 Western Governors University - Millcreek, UT

WORK HISTORY Person County Schools

Bus Driver August 2010- December 2021

Pick up and drop off passengers at designated locations. Follow a planned route according to a time schedule. Help passengers, including those with disabilities, get on and off the bus. Obey traffic laws and state and federal transit regulations. Quality Control /Production Operator

Phononic October 2016- December 2021

Set-up, operate, load, and monitor equipment to ensure quality product is produced. Perform tasks by frequently moving back and forth between machines. Ensure the products meet quality standards and specifications by inspecting, testing and measuring materials and products.

Carolina Livery October 2021-2023 Part-time

Commercial Driver

Driving. Following a schedule, driving a bus on a designated route, and adhering to traffic laws. Passenger service. Picking up and dropping off passengers at scheduled locations, helping passengers on and off the bus, and monitoring passenger behavior Safety Performing pre-trip and post-trip safety checks, attending safety meetings, and following procedures to ensure passenger safety. Maintenance Performing basic maintenance on the bus, such as checking the tires, lights, and oil Cleaning. Keeping the bus clean and presentable. Communication Communicating with other operators and with base station via two-way radio, and providing information to the public about transportation services. Record keeping Maintaining all applicable boarding and mileage records, and mechanical checklists Reporting and Providing detailed reports of accidents or incidents, and reporting route problems or traffic changes to a supervisor

EC Teacher Assistant / Bus Driver- December, 2021 to June 2024 Orange County Schools Welcome Center - Hillsborough, NC Assisted students with their learning goals in small groups and on a one-on-one basis. Assisted the instructor with the administration of tests, the development of curriculum, and the grading of assignments.

Kept classrooms clean, neat, and properly sanitized for the sake of student health and Classroom efficiency.

Collaborated with the teacher to plan and implement lessons that followed the curriculum, goals,

objectives, and philosophies of the school.

Organized classroom materials to assist teachers in planning daily activities and instruction. Orange County Public Transportation

Bus Driver June 2024-Present

Driving. Following a schedule, driving a bus on a designated route, and adhering to traffic laws. Passenger service. Picking up and dropping off passengers at scheduled locations, helping passengers on and off the bus, and monitoring passenger behavior Safety Performing pre-trip and post-trip safety checks, attending safety meetings, and following procedures to ensure passenger safety. Maintenance Performing basic maintenance on the bus, such as checking the tires, lights, and oil Cleaning. Keeping the bus clean and presentable. Communication Communicating with other operators and with base station via two-way radio, and providing information to the public about transportation services. Record keeping Maintaining all applicable boarding and mileage records, and mechanical checklists Reporting and Providing detailed reports of accidents or incidents, and reporting route problems or traffic changes to a supervisor

Receptionist - August, 2019 to Present

Person County Parks and Recreation - Roxboro, NC

Assisting all departments as a point of contact

Provide information and literature about the residence in person and over the phone. Kept track of visitors and screened them for access to the facility and inter-office personnel. I'm in charge of creating and writing system reservations. Keep track of product availability.

Answered the phone, completed paperwork, and processed cash, check, and credit card transactions.

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