Information Technology Medical Center

Results-driven and career focused computer specialist seeking a challenging position that leverages my technical and operational skill sets.

A proven professional with extensive experience in providing technical and Network Support that can make significant contributions to the success of any organization.

Technical Skills:-

Operating Systems: Windows and Linux

Object Oriented Programming : Core Java and Python

Routing and Switching: Cisco and Juniper

Web Development Tool: Adobe Dream Weaver

Automation framework : Python

Mark up Language: Hyper Text Mark up Language

Ticketing tools : Remedy, Service now, Jira

Languages : English, Spanish, Portuguese

Education:-

Master Of Information Technology : James cook University(Networking)

Certifications:

NSE1 - valid till December 2024

NSE 2 – Valid till December 2024

SDWAN by Velocloud Troubleshooting and Operations – no validity expiry

Versa Basics Training ( no validity expiry)

CISSP ( Techinical Institute of America)

Experience:

Prodapt Solutions Private Ltd March 2022- Current Lead Engineer(San juan and New Jersey )

Working as a DTAC and activating SDWAN

Activation of Cisco and Juniper router. Configuration and RFC Qscope testing.

Updating licenses and firm ware

Trouble shooting issues and working with the clients in supporting failover testing.

Documenting and creating knowledge base for process updates

Coordinating with internal teams for issue with order and replacements.

Creating replacement for ucpe if damaged and updating the database.

Providing instructions technician on site for the issues relating to circuits and physical connectivity of AVPN devices

Working om Cisco Meraki dash board .( MX, MR.MS, MP)

Field Engineer Jan 2017 – March 2022(New York)

Working for Global clients for configuration and updating cisco devices

Upgrading software and firmware

Remote Support for various issues like VOIP deployments

Using Remedy to log bugs in the system

Escalating the issues and documenting the issues

Handling Cabling and connectivity issues

Working on cisco unified communications manager

Robert half Technology Nov 2014- Dec 2016 Support Engineer(San Francisco)

Clients : Wells Fargo, Sutter Health, Palo Alto Medical center in multiple locations for Windows and VOIP deployments

Clients : Wells Fargo, Sutter Health, Palo Alto Medical center in multiple locations for Windows and VOIP deployments

Worked on Protocols like EIGRP, OSPF, RIP, BGP

Worked on cisco and juniper devices for managing the VLANS and ports

Worked on MPLS VPN VRF Issues

Pyramid consulting ( APR 2016- Sept 2016) HPE Technical Support(SanFrancisco)

Worked in Data Security as a Support specialist

Trouble shot issues relating to Atalla Products

Worked with SFDC clean up

Prepared Knowledge articles on Different issues for ESKM and related products

Cryptography and Certificate Exchange and Signing Related Functions

Trouble shot and Updated customer Information about Tape Libraries

Worked on Open SSL and Linux to Generate Client Licenses

Resolved issues Relating to Networks and Switches

Worked on Trouble shooting issues with Reference to HPE TAPE Libraries

Provided support In Resolving issues with Reference to Smart array Controllers

Provided Support in Trouble shooting Atalla HSM

Provided Support to HP Smart Array Controllers

Used JIRA to Log Bugs in the ESKM

Robert Half Technology San Jose CA Oct 2014- mar 2015

Technical Consultant Monster.com(Mar 2015-Nov 2015)

Clients : Wells Fargo, Sutter Health, Palo Alto Medical center in multiple locations for Windows and VOIP deployments

Racked and Stacked of Cisco Catalyst Switches for VLAN configuration

( RSTP and STP)

Worked on Protocols EIGRP, RIP, OSPF and Static routing

Worked on monitoring network using WIRESHARK

Used Remedy for ticketing and monitored network using network ops manager

Raised tickets for appropriate issues

CDI Corp Dallas/Fort Worth Area May2014-Oct 2014 Engineer(Dallas)

Worked on a project for Baylor Medical Center. Helped the Team Migrate Windows XP Workstations to Windows 7 Workstations. This comprised of Both Team and Private Workstations. Upgraded the soft wares and managed the Workstations in Active Directory

Worked On windows 7 Migration For Baylor Medical Center . migrated the data base from MYSQL to Oracle 11g Migrated nearly 700 workstations

Reimaging

Century Link Monroe Louisiana Area Jun 2013-Nov 2013

Engineer

Worked as a engineer in Century Link Telecommunications. Was a part of Capacity Augmentation Team. Worked on ATM to Ethernet migrations Configured many Transitional Devices like the Calix C7, E7 Management Devices and performed speed and loop back testing

Worked on devices like 1100F LET

Writing Method of procedures

Circuit Turn ups from Ds 3 to Ds3 IMA

Circuit Turn ups Giga Bit Ethernet

Worked on both Ethernet and ATM subtends for migrations.

Worked on ALU 7750 and checking the port configurations on red backside and TD side

Worked on Calix C7 and ERPS

Worked on Remedy to raise tickets for Migration

Convergys ( Bangalore)Nov 2012 –Feb 2013 Engineer

Worked as Engineer at Convergys. Was a part of the team that provided support for AT&T end-users.(Phone)

Trouble shot AT&T routers

Used hyper Text Mark up language 4 and CSS for creating offers and promotions. Used dream weaver for features

Configured both wired and wireless connections

Raised tickets for outages

Magna InfoTech(AT&T)Bangalore and Dallas Sept 2011 –Oct 2012

Support Engineer

Worked for the Managed hosting team and provided support to the Datacenters.

Raised tickets and Isolated issues with respect to Server firewalls and Network team for AT&T.Monitored the network and raised tickets for high priority outages

Coordinated with implementing access control lists diverting network traffic

Raised tickets using remedy tool and directed to the Server Network or the

Firewall dept

Accenture Bangalore Dec 2010 – Aug 2011

Support Engineer

Provided Technical support For AT&T routers. This was a End-user support Trouble shot and Configured both wired and Wireless Connections. Run Speed tests. Isolated all the issues with the internet Connectivity and Provided resolution to the End users

Router Configuration.( Motorola Cisco Alcatel Siemens)( cable and DSL)

Configured both wired and wireless connection

Handled dispatch and billing Escalations

Initiated CRM - NEWTON –line test

Microland Banglore Jul 2010 - Dec 2010 .

Role: Analyst

Provided Technical Support to the Belkin Routers and a range of Networking Products of Belkin like the Range extenders.(phone and remote)

Cable, DSL, Static

Trouble shot issues with respect to Belkin routers

HP Consumer Contact Centre Bangalore Mar 2007 - Sep 2007

Technical Support Specialist (Voice based) (offshore)

Worked as support Specialist in HP Consumer Contact Center and help trouble shoot HP Desktops

Hands on experience in troubleshooting, configuring and maintaining of HP Pavilion and Presario Desktops

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