Customer Service Technical Support

Warren G. Franklin

Technical Officer/Video Production/Telecommunications/Customer Service Supervisory Managenent

CONTACT

PROFILE

Spanish Town, St. Catherine. Contact: 876-***-****

**********@*****.***

A highly proficient Technical Engineer with over twenty years career experience in Telecommunications and Television broadcasting, with responsibilities for maintaining and executing proper quality controls within various organisations.

EXPERIENCE

SKILLS

Team Builder

Troubleshooting

Trained defensive driver

Occupational Health and Safety (OHS)

Microsoft applications,

Inventory & Supervisory Management

Efficient in various digital signal platforms (SDI, NDI, HD-SDI, 3G, 4K, 6G)

Hand & Power tool experiences.

CVM TV (Engineering Department)- Studio Engineer:

May 2006-present

Assisted in the transition from Standard Definition to the integration of HD operations;

Setup, operated and maintained electronic broadcast equipment;

Managed the setup and break down of multi-media and audio/video systems;

Provided technical support for Microwave and Digital systems for broadcast;

Cable & Wireless Jamaica Ltd. (Engineering Department)-

(Leading Technician)

September 1994-2003

Performed scheduled installation, repairs, transfer and removal of equipment and wiring;

Collaborated with various teams to install and repair overhead cabling for OPMs.

Jamaica Soya Products Industries Ltd. (Senior Plant Operator) Senior Machine Operator:

1992-1994

Oversaw inventory procedures for production plant;

Operated and maintained heavy duty machinery.

EDUCATION

Associate Degree, Computing & Management Studies:

University of Technology Jamaica Ltd (Computing & Engineering) June 2002-2004

Diploma- Computing & Management Studies:

University of Technology Jamaica Ltd (Computing & Engineering)

June 2000-02

HEART TRUST/NSTA/ Education and Training (NCTVET)

Certificates:

Supervisory Management Level 3 February 2025

Introduction to Cyber security

June 2024

Customer Service Representative November 2024

Fibre Optic Splicer & Customer Installation Technician March 2024

University of West Indies Mona October 2022

Certificate (Caribbean School of Data)

Digital Foundations and Data Fundamentals

Caribbean Maritime University (CMU) August 2019

Certificate -Gantry Crane and Forklift Operations (Simulation)

Vector Technology Institutes Ltd June 2006

Certificate:

Fibre Optic Advance Level (1-3)

Hands-on in Fibre Optic maintenance and installation

Fibre Optic Fusion and Mechanical Splicing

Caribbean Production & Training Centre (CPTC) Aug 2003

Certificate:

Video Production Techniques

Cable & Wireless Jamaica (Training Institution) March 2002-03

Certificates:

Customer service principles and techniques

Cable pulling, maintenance/repairs, splicing, facilities enclosure and termination

References

Due upon Request

Contact this candidate