Customer Service Call Center
Resume:
Roberta simmons
CONTACT
PHONE
*************@*****.***
EDUCATION
Florida State College Associate of Accounting
August 2022 to present
LICENSE
●Adjuster License
State: TX,OK,WA,KS,
MO,NM,NV,GA,AR,TN,KY
TECHNOLOGY
●EPIC
●Balto
●Microsoft office
●Spectrum
SKILLS
Irate callers
Attention to detail
Customer service
Multitasking
Call center
Call handling
Training
Auditing
Quality Control
Bill Pay
Account Payable
WORK EXPERIENCE
National General – MD auto analyst ii
January 2024- Present
●Handles investigation regarding all aspects of auto claims with the exercise of discretion and independence within increased level of authority
●Recognizes and Identifies body parts of a vehicle and understanding of other potential property damage
●For claims involving fraud or Subrogation, partners with assigned reps from those areas to achieve best outcome
Claims Associate IIi- FNOL
February 2021 – January 2024
●Take first notice of claim calls following establish guidelines specific to each report and claim inquiry
●Locate, confirm and document appropriate information which may entail multiple systems.
●Train new hires in Epic as well on new and existing claim processes and procedures.
●Respond to question in FNOL general chat
Randstand/Vankirk Electric - Account Payable Specialist
October 2020 - February 2021
●Generate payment to vendor on a routine schedule and match the check with the backup for review by the financial manager.
●Inspect both the paid and unpaid invoices including all cleared payment inquires and check voiding to maintain accurate files and record according to the company standard.
●Respond to the external vendor and internal managers regarding all aspect of the accounts payable process, such as processing invoices for payment, recording sales tax, assisting with bank reconciliations.
arise - customer service representative iii remote
January 2015 - January 2020
●Acknowledged customer issues and resolved their problems quickly and efficiently
●Accepted and processed customer payments via credit cards and checking for validity
assurant solution – sr LOSS DRAFT associate
January 2000 - January 2015
●Diffuse and resolve various volatile customer situation while maintaining the balance between the interests of the company and customer satisfaction
●Assist by documenting and auditing loss draft callout and noting issue with calls
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