Customer Service High School

Alberto Diaz Gonzalez

***** ******** *** ******, ******, CA 92883

310-***-**** ********@*****.***

Professional Summary

Reliable and detail-oriented courier and mobile health operator with over a decade of experience in logistics, customer service, and operations. Proven ability to deliver high-quality service, manage schedules, and maintain equipment with precision. Strong interpersonal skills and a track record of providing exceptional support to both coworkers and customers.

Education

STI College — Associate of Science in Information Technology 2005 – 2007

St. Joseph’s High School, Olongapo City — High School Diploma

2001 – 2005

St. Joseph’s School, Olongapo City — Elementary Education 1995 – 2001

Professional Experience

Regional Courier

Kaiser Permanente, North Hollywood, CA

April 2024 – Present

• Collect, sort, and deliver U.S. and interoffice mail within medical centers and outlying clinics.

• Perform courier functions, including driving and maintaining company vehicles.

• Ensure equipment is functional and address malfunctions or damage.

• Train and mentor new personnel and assist in procedure- related problem-solving.

Mobile Health Vehicle Operator

Kaiser Permanente, Downey, CA

March 2023 – April 2024

• Operated and maintained a 53-ft Mobile Health Vehicle, including onboard generators, power systems, and electronic equipment.

• Handled vehicle set-up, tear-down, and maintenance schedules.

• Managed inventory of medical and electronic assets, supplies, and equipment.

• Interacted with members, scheduled appointments, and provided reception services.

• Supported clinical staff and ensured a clean, organized workspace.

Courier Swing Driver

FedEx Express, City of Industry, CA

October 2014 – July 2022

• Operated company vehicles for the delivery and pick-up of packages, ensuring timely and efficient service.

• Provided coverage for assigned routes and ensured compliance with FedEx service standards.

• Delivered exceptional customer service and assisted with shipment inquiries.

Skills

• Logistics and Delivery Operations

• Equipment Maintenance and Troubleshooting

• Customer Service Excellence

• Vehicle Operation and Safety

• Inventory Management

• Training and Mentorship

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