It Support Technical

Udishkumar Patel

It Specialist

814-***-**** ***********@*****.*** Open to Relocate LinkedIn PROFESSIONAL SUMMARIES

Experienced IT Support and Cybersecurity Professional with expertise in system and network troubleshooting, identity and access management, and endpoint security. Skilled in diagnosing and resolving hardware, software, and network issues using tools like Wireshark, Nmap, and Nessus. Proficient in Active Directory management, user provisioning, and secure authentication. Adept at performing vulnerability assessments, patch management, and real-time monitoring with SIEM tools

(Splunk, Google Chronicle). Strong knowledge of ITSM principles, ticketing systems (ServiceNow, Jira), and cybersecurity frameworks (NIST, ISO 27001, PCI DSS, HIPAA), ensuring compliance and system security. EXPERIENCE

IT Help Desk Specialist

Datics INC Jun '24 — Present

Provided technical support for hardware, software, and network issues. Managed user accounts, password resets, and access permissions (Active Directory, Office 365). Troubleshot VPN, Wi-Fi, and LAN connectivity problems for end-users. Logged and resolved IT tickets using JIRA and ServiceNow. Assisted with Windows OS updates, patch management, and security compliance. Installed and maintained printers, desktops, and mobile devices. Tools: JIRA and ServiceNow

Cyber Camp Counselor

Gannon University Jun '23 — Aug '23

Responded promptly and effectively to student safety concerns, mitigating potential risks and ensuring camper well being.

Maintained detailed logs of student activities and identified potential issues before they escalated. Effectively communicated safety procedures to students and collaborated with fellow counselors to maintain a secure camp environment.

Demonstrated resourcefulness in handling unexpected situations and resolving challenges related to student behavior or camp logistics.

IT Specialist - Data Protection & Security

Aditya birla capital Jun '21 — Jul '22

Managed IT systems and ensured data security compliance (GDPR, ISO 27001). Implemented network security measures and access controls to protect sensitive data. Provided technical support, troubleshooting software, hardware, and security issues. Conducted system audits and trained staff on cybersecurity best practices. Tools: Active Directory, Windows Server, Linux, Microsoft 365, and Endpoint Protection tools. EDUCATION

Master in Information Assurance and Cybersecurity, Gannon University Erie, United States Bachelor in Computer Applications, Charuset University Nadiad, India CERTIFICATIONS

CompTIA Security+, CompTIA Jun '23

SKILLS

Operating Systems Windows, Linux (Ubuntu, Kali), Active Directory, Microsoft 365, Remote Desktop Networking Wireshark, Tracert, Netstat, NS Lookup, Nmap, Zenmap, Cisco Packet Tracer, VPN Configuration, Network Monitoring

Cybersecurity Endpoint Protection (CrowdStrike, Symantec), SIEM (Splunk, QRadar), Vulnerability Scanners (Nessus, OpenVAS), DLP Solutions

Scripting Python, PowerShell, Bash, Git, Anaconda, Jupyter Notebook Cloud Services AWS (EC2, S3, DynamoDB, Lambda), Google Cloud, MS SQL Server, MySQL

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