Program Manager Technical

SHACHI PRASAD

************@*****.*** Sunnyvale, CA 94087 408-***-****

TECHNICAL PROGRAM MANAGER

Driving On-Time Project Delivery, Cross-funcRonal Teams, Managing Cloud and Large-Scale SoSware Agile/ Scrum Methodologies SDDC Datacenter AWS OCI Cloud Management Analy<cs Risk Management Budgets Capacity Planning Stakeholder Management Feature Requirements Execu<ve Communica<on Metrics & Dashboard (KPIs) Project Roadmap Resource Alloca<on Pipeline Development QA Oversight AI-Driven Business Solu<ons Virtualiza<on Change Management Compliance

• Exper<se in leading mul<ple programs from incep<on to deployment, cross-func<onal leadership, stakeholder man- agement, infrastructure management, product releases, planning, priori<za<on, and execu<ve communica<on

• Achieved reduc<on in Customer Found Defects by 15% YOY for VMWare’s ‘VMC in AWS’ product by designing and crea<ng a Customer Incident Program to ensure <mely resolu<on of defects

• Recognized with !At Our Best” Award for showing level of commitment, and impact by achieving a 43% reducRon in cost for the AWS cost op<miza<on program

• Project leader with successful experience working in start-ups to enterprise companies and well-rounded knowledge of service delivery models and opera<ons.

• Obtained Master of Science (MS) in MathemaRcs and CerRficate for AI - Business Strategies & Applica<ons from UC Berkeley (Haas)

TECHNICAL SKILLS

Tools & Technologies: Java, Selenium, Eclipse, Intellij, JMeter, Postman Other: Bugzilla, Jira, Confluence, Jenkins, AWS, OCI, Ka[a, Flink, Ansible, Hadoop, Elas<c Search, Solr, Jenkinsfile, Cas- sandra, Docker, Tableau

AI/ML: Genera<ve AI, Predic<ve Analy<cs, Computer Vision, Data Training, Supervised Learning PROFESSIONAL EXPERIENCE

BROADCOM, Palo Alto, CA 10/2023 – 08/2024

ENGINEERING PROGRAM MANAGER 5

Focused on VMWare Cloud Founda<on (VCF), an integrated so`ware stack that bundles the VMWare virtualiza<on and management components such as compute virtualiza<on (vSphere), storage virtualiza<on (vSAN), network virtualiza<on

(NSX), and cloud management (vRealize Suite). Lead cross-func<onal technical teams, establishing processes and team culture to successfully drive large mul<-func<onal projects. Focused on defining feature requirements, release expecta-

<ons, manage regulatory tes<ng, engineering, and dependencies. Manage all aspects of mul<ple concurrent projects and features including scope, requirements, <melines, stakeholders, communica<on, and resource alloca<on. Program Management Included:

• Managed VCF Agility Program focusing on VCF Quality by opera<onalizing development quality, end-to-end func-

<onal tes<ng gaps, regression test coverage, infrastructure management, and LCM of VCF workloads.

• Led agility iniRaRve to measure effec<veness using defined KPIs. o Reduced development commit quality defects by ~38% to main branch by enabling hard gates and e2e func-

<onal gaps to close the backlog.

o Increased the regression coverage by ~22% helping to reduce to less than five NOGOs per release test build. o Developed efficient infrastructure processes to enhance workload coverage and reduce dormant resource usage o Derive KPIs based dashboard for program monitoring and presen<ng statuses in execu<ve forums VMWARE INC. (ACQUIRED BY BROADCOM), Palo Alto, CA 05/2020 – 10/2023 STAFF TECHNICAL PROGRAM MANAGER

Managed team responsible for CIBG BU for VMWare Cloud on AWS, an on-demand service to run applica<ons across the vSphere-based cloud environments with access to a range of AWS services. Oversaw development of new features, per- formance enhancements, code op<miza<on that enabled customers to integrate vSphere, vSAN, NSX, and VMWare vCenter management to run on AWS infrastructure.

Program Management Included:

• Spearheaded the Customer Incident Program, achieving a 15% YOY reducRon in customer defects and driving im- proved financial repor<ng through root cause correc<ve ac<on (RCCA)

• Managed AWS Cost OpRmizaRon Program, reducing costs by 43% annually and driving efficient alloca<on of shared resources and other dependencies

• Directed the VMC Release Program, coordina<ng cross-funcRonal teams across mul<ple business units, dependen- cies across Projects/Services, and on-demand business-based release changes leading to successful high quality VMC Releases on schedule.

• Reduced total Rme execuRon for test pipelines by 30% by execu<ng Test Efficacy Program to op<mize test suites by removing redundant, stale, and obsolete test scenarios.

• Improved quality of release branches by managing ini<a<ve to le`-shi` test execu<on and achieved 20% reducRon in release readiness Rme.

ORACLE INC., Santa Clara, CA 10/2016 – 05/2020

PRINCIPAL MEMBER OF TECHNICAL STAFF (TECHNICAL PROGRAM MANAGEMENT) Led projects for Oracle CASB, protec<ng and assuring compliance of applica<ons workloads, and sensi<ve data stored across various cloud services. Drove projects based on defined priori<es and ensured scope of deliverables, <melines, and budgets were met. Iden<fied risks and issues, then mi<gated and escalated as needed. Defined requirements and priori<za<on dependent upon business impact.

Program Management Included:

• Delivered Rmely releases by managing the CASB release program, ensuring the coordina<on of resources between mul<ple teams and other dependencies.

• Drove an increase in test coverage by developing an automaRon strategy and framework using Java for CASB on AWS and OCI cloud, unit test framework for Hadoop plaform services, JMeter scripts for performance tes<ng, and Jenkins-file based development for test pipelines.

• Developed repor<ng tools to monitor service performance and reduce service failures rates PALERRA INC (ACQUIRED BY ORACLE) Santa Clara, CA 12/2014 – 10/2016 STAFF ENGINEER

Collaborated with management team to provide so`ware solu<ons for Cloud Access Security Brokers using the innova-

<ve CASB product LORIC to protect and assure compliance of applica<ons, workloads, and sensi<ve data stored across the cloud services. Responsible for program management, stakeholder management, requirements analysis, scheduling, risk assessment alignment, scheduling, resource alignment, product delivery, and priori<za<on with the project team.

• Partnered with product teams to design and deliver cloud compliance solu<ons, leveraging predic<ve analy<cs for iden<fying threats and anomalies

• Supported product lifecycle by aligning stakeholder requirements with technical delivery goals AddiRonal experience includes Staff QE Engineer for Intuit and QA Manager for CashEdge EDUCATION & PROFESSIONAL DEVELOPMENT

CerRficate in ArRficial Intelligence - Business Strategies and Applica<on - UC Berkeley, Haas (Jan 2025) Master of Sciences, MathemaRcs

Project Management – UC Berkeley Extension

Honors Diploma in Systems Management - NIIT

Bachelor of Science, MathemaRcs

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