Call Center Customer Service

SHERRY

AMOS

***************@*****.**

m

276-***-****

Duffield, VA 24244

Experienced with managing high-volume customer interactions. Utilizes effective communication and problem-solving to address and resolve issues. Track record of maintaining high levels of customer satisfaction and team collaboration.

PROFESSIONAL SUMMARY

SKILLS

• Customer Service Operations

• Client Communication Skills

Adult Education Center

Bristol, VA • 08/1999

GED

EDUCATION

Advanced Call Center Technologies LLC - Remote Call Center Agent Johnson City, TN • 06/2021 - Current

WORK HISTORY

Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.

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Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.

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Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.

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Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

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Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.

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English

Full Professional

LANGUAGES

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