Front Desk Customer Service
Resume:
Matthew Torres
**************@*****.***
Permanent address: 380 S. Lambert Road, Glen Ellyn, IL 60137
Current address: *** *. ******, **** **, Normal IL 61761
Rising senior seeking a summer (2025) intern position in sales or marketing. Available from May to August 2025.
QUALIFICATIONS:
Communications: Strong communicator, articulate, and outgoing personality.
Teamwork: Supportive team player and peer motivator.
Problem Solver: Asks relevant questions to solve issues and work towards the best solution.
Technical Proficiencies: Solid proficiency of Microsoft Office Suite (Word, Excel, PowerPoint).
EDUCATION:
Illinois State University, Normal, IL – full time student Aug 2023 - Present
Bachelors of Science in Business/Marketing major
Current Courses: Business Finance, Business Organization and Management, Buyer Behavior, Marketing Research, Personal Selling and Relationship Management
Anticipated Graduation: May 2026
College of DuPage, Glen Ellyn, IL Aug 2021 – May 2023
Completed Courses: Business, Speech, Biology, I.T Fundamentals, Computer & Hardware, English I & II, American Politics, History of the American Worker & African American History, Marketing, Management, Business Ethics
SCHOOL ACTIVITIES:
Illinois State University
Alpha Sigma Phi Fraternity Member Oct 2023 - Present
EXPERIENCE:
Destihl Brewery & Barrel Room, Normal, IL Sept 2024 – Dec 2024
Server – Private Events
Setting tables for events, clearing tables for next round, and cleaning service area
Serving appetizers, entrees, desserts, and drinks to customers
Adhering to sanitation, safety, and alcohol beverage control policies
Two Men and A Truck, Carol Stream, IL June 2023 – July 2023
Mover
Provide exceptional customer service while safely packing and moving customer belongings
Load and unload the moving truck
Assist with paperwork and payment collection
NAPA Auto Parts, Downers Grove/Glen Ellyn, IL July 2021 – Feb 2022
Front Desk Sales promoted from Driver
Answered the phone and fulfill customer orders
Managed front desk and assist store customers with orders
Resolved customer issues and returns
Reviewed and verified inventory variances
Rosati’s Pizza, Bloomingdale, IL Sept 2020 – Jan 2021
Delivery Driver
Communicated with the restaurant team members to make timely deliveries
Delivered food to customers promptly and with care
Collected accurate payment for deliveries
Wheaton Park District, Wheaton, IL May 2019 – Aug 2019
Pool Attendant at Rice Pool & Water Park
Engaged with guests to build a positive environment
Dispatched guests down the waterslides
Maintained the pool area to ensure the safety of the guests
Contact this candidate