Pre-Sales Client Relationship
Resume:
PROFILE SUMMARY
Results-driven Leader Engineer with a distinguished career spanning over two decades in the field of information technology solutions. Adept at collaborating with major account clients to understand their unique challenges and delivering tailored technical solutions. Proven expertise in support, technical consultation, and managing end-to-end build-out implementations. Demonstrates a deep understanding of industry trends, emerging technologies, and competitor landscapes. As a visionary leader, successfully guided teams in providing high-quality technical services, cultivating key vendor relationships, and ensuring optimal network performance for diverse organizations. Seeking a dynamic Engineering position to leverage a comprehensive skill set in driving client success and contributing to business growth.
CORE COMPETENCIES
Technical Solution Design
Pre-Sales Support
Client Relationship Management
Network Architecture
Structured Cabling Standards and Testing
Strategic Planning and Execution
Product Knowledge
Consultative Selling
Team Leadership
Project Management
Presentation Skills
Problem-solving and Testing
Critical Thinking Aptitude
Budget Planning and Management
Adaptability and Flexibility in time management skills
Negotiation Skills
Client Needs Analysis
Competitor Analysis
Communication Skills
Time Management
Risk Management
Vendor Relationships
Budget Planning and Maintenance Renewals
Documentation and Reporting
Blue Print Reading
Construction Methods and Materials
Wireless Surveys
LAN/WAN Design
PROFESSIONAL EXPERIENCE
SR Solutions Engineer Lead Major Accounts Mar 2015 – Dec 2023
Riverbed Technology
Collaborates with major account teams and clients to understand their needs and challenges, then designs and presents customized technical solutions that meet their requirements.
Demonstrates expert knowledge of Riverbed's products and services, effectively communicating their value and capabilities to significant account clients.
Plays a vital role in the pre-sales process, working closely with the sales team to provide technical expertise, answer client inquiries, and demonstrate how Riverbed solutions could address client needs.
Developed and implemented the technical architecture and physical design of the network: analyzed existing voice, data, and wireless networks, SD-WAN, and recommended solutions
Manages products and services and provides technical, project, and planning inputs to ensure the delivery and development of Salesforce products, services, and documents.
Stay current with industry trends, emerging technologies, and competitors, ensuring a deep understanding of the competitive landscape.
Network Practice Manager, Founding Engineer Mar 2010 - Mar 2015
Trace3 Phoenix, AZ
Provided visionary technical leadership within the organization, guiding the development and implementation of network solutions from cabling to go-live devices to address client needs.
Cultivated strong relationships with significant network technology vendors and partners, including Cisco, Riverbed, F5, Infoblox, Juniper Networks, NetApp, Palo Alto, Nutanix, FireScope, Aruba Networks, and Ruckus Wireless. Stayed informed about their product offerings and aligned them with client needs.
Directed the network practice within Trace3, overseeing a team of engineers and ensuring the delivery of high-quality technical services to clients.
Orchestrated the pre-sales technical consultant group, supporting the sales team in shaping network solution proposals and providing technical insights to prospective clients.
Designed and coordinated all aspects of hardware and software implementations and upgrades for clients, collaborating closely with engineering teams to ensure the successful deployment of network solutions.
Diagnosed and resolved complex technical issues and challenges in network configurations, offering innovative solutions to overcome obstacles.
Senior Network Administrator Feb 1994 - Mar 2010
John C. Lincoln Health Network Phoenix, AZ
Directed and maintained the network infrastructure of John C. Lincoln Health Network, overseeing the planning, installation, configuration, and maintenance of all telecommunications, network, and wireless components.
Designed and planned network architecture, including LANs, WANs, wireless service, telecommunications, and data centers, to ensure high availability, scalability, and reliability of healthcare IT systems.
Diagnosed and resolved complex network issues, including connectivity problems, performance bottlenecks, and equipment failures, ensuring minimal disruption to critical healthcare operations.
Ensured network security and compliance with healthcare data privacy regulations such as HIPAA, implementing robust security measures to protect patient information.
Implemented disaster recovery plans and network redundancy measures to ensure data availability and network continuity in emergencies.
Carried out regular security audits to assess vulnerabilities and implemented security patches, firewalls, and access controls to protect sensitive healthcare data.
Assisted in budget planning for network infrastructure, ensuring cost-effective network solutions while maintaining high standards of quality and reliability.
Developed, installed, and managed wired and wireless campus networks to meet all Health Care facility practices.
Server management, VMWare, SAN, Thin client management, Syslog tools.
Asst. Regional Manager Nov 1989 - Feb 1994
Teledynamics/Teknon Phoenix, AZ
Assisted in overseeing day-to-day operations within the region, ensuring smooth and efficient processes and focusing on achieving business objectives.
Oversaw upgrading and maintaining cabling infrastructure for a complex network environment, including LANs, WANs, and data centers, focusing on delivering high-performance services for Valley National Bank, the primary client.
Prepared bids for hardware cabling projects, coordinating the installation and maintenance of structured cabling systems to support network infrastructure.
Directed the setup and configuration of new user accounts, ensuring they had the necessary access and resources to perform their roles effectively.
Supervised and directed a team of 15+ field service technicians, providing leadership, guidance, and support for their daily activities and projects.
Acting as the point of contact for various service providers, I coordinated circuit testing and turn-up activities to ensure network connectivity and performance.
Maintained detailed records of network configurations, changes, and issues, ensuring accurate documentation and providing insights through regular reports to higher management.
Voice and Data Technician Mar 1985 - Nov 1989
Motorola Phoenix, AZ.
Installed, configured, and maintained voice and data network infrastructure, including cabling, switches, routers, and related equipment.
Diagnosed and resolved network issues, including connectivity problems, performance bottlenecks, and equipment failures, ensuring minimal disruption to communication systems.
Performed routine maintenance and upgrades on network hardware and software to ensure optimal performance and reliability.
Thoroughly tested the network to validate proper operation, identify potential issues, and optimize data transmission and voice communication.
Assisted customers in resolving technical issues, guided network usage, and ensured customer satisfaction with Motorola's voice and data wired solutions.
Developed and implemented emergency response plans for handling network outages or critical incidents, ensuring minimal downtime and disruption.
EDUCATION
Greenway High School
Hill University Bachelor of Science in Information Technology
Sandler Corporate Sales and Business Development Training
ITIL-Agile scrum methodology
Cisco CCNA
Extreme Networks ENS
Juniper Networks JNCIA, JNCIS
Nortel Installation and maintenance
F5 LTM/GTM advanced training
Palo Alto-certified ACE
CWN, CWNP – wireless standards
Riverbed RCPE, Performance Foundations, Professional Network and Infrastructure Visibility, Flow Visibility and Analysis, Application Visibility and Analysis, End-User Visibility and Analysis, WAN Optimization/Architecture, Network Planning and Configuration Management, Virtualization and Storage, Network and Application Visibility, Versa SD-WAN and Steel Connect, Aternity, Packet Visibility and Analysis
Technical Skills
20+ Years of experience designing technology solutions for Fortune 500 companies.
Telecommunications, data center, and cloud architecture engineering
BICSI specialist for Copper and Fiber
Expert understanding of electrical and mechanical loads
Cable management from end-to-end connectivity
ITIL Project Management Methodology-Agile practices
IT leadership team building
Full understanding of large environments and challenges faced by IT operations.
Experience working for a value-added reseller, vendor, and systems integrator.
Knowledge and familiarity with various engineering disciplines, including Data Storage, Backup Storage, wireless Solutions, Hyperconverged Solutions, and Virtualization (VMware)
Excellent presentation skills; able to comfortably communicate and present in front of C-Level Executives, VPs, and Directors
Strong understanding of how clients use technology to meet business objectives.
Strong interpersonal skills; working well with people from many different disciplines.
Ability to lead and mentor others.
Ability to mix deep technical expertise with simple, everyday language to deliver a memorable, educational, and valuable story.
Motivated self-starter who loves to solve challenging problems and feels comfortable working directly with customers.
Highly organized, detail-oriented, excellent time management skills, and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment.
Comfortable managing multiple and changing priorities and meeting deadlines in an entrepreneurial environment.
ITIL Services strategies, Level of effort scoping knowledge.
Project budget-oriented with operational and financial integrity to ensure success and alignment with project goals and customer/end-user expectations.
Former Extreme Networks Customer Advocate Committee member for eight years
Vocera Communications System Administration
UC communication systems
Kronos Workforce Central payroll systems
PACS Imaging Systems knowledgeable.
TROY WOOD
: 18141 W Echo Lane, Waddell, AZ 85355
: *******@***.***
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