Project Management Risk

Valerie Pinckney Britt

678-***-**** Atlanta, GA 30080 *******.*****@*****.*** LinkedIn

Expert in establishing enterprise-wide best practices and frameworks. Proven track record for improving business processes, optimizing costs and launching new initiatives, Influential leader, proficient in Agile Governance, DevOps, and Program/Project Management with a track record of executing and delivering quality technology and business products and services. Commended for consistently finding innovative solutions to satisfy strategic objectives and customer expectations. Adept in managing program costs, prioritization, and risk management. Passionate about optimizing workflow value streams and increasing project performance and quality by leveraging proven methods such as Lean and SAFe Agile.

TECHNICAL SKILLS, STANDARDS & FRAMEWORKS

ServiceNow Workday JIRA Salesforce VersionOne HTML XML R Programming BPM 2.0 Salesforce

Team Foundation Server (TFS) Microsoft Azure / Visual Studio Microsoft Office Productivity Suite

Visio Lucid Chart Project Smartsheet Confluence SharePoint Google Workspace

ITIL ITSM Lean Six Sigma Health Level Seven (HL7) LOINC SNOMED CLIA 508-Compliance

ISO 9000/9100 & TL 9000 Series of Standards ICD-9/10 Capability Maturity Model (CMM/CMMI)

PROFESSIONAL EXPERIENCE

IT Consultant at RaceTrac, Inc

3Ci Atlanta, GA 04/2023 - Present

●Working as Chief of Staff and right hand to the Executive Director of Enterprise Applications to execute special projects, conduct strategic planning, prioritize initiatives and track consolidated roadmaps.

●Participate in high-level strategic meetings with the CEO and leadership team, providing insights, structure, and follow-through on key initiatives.

●Drive execution on company-wide priorities by tracking action items, ensuring accountability, and following up on deliverables.

●Serve as a thought partner to the CEO, bringing critical thinking and analysis to discussions on business growth, efficiency, and innovation.

●Prepare briefings, reports, and presentations to support executive decision-making.

●Established the enterprise-wide portfolio of software applications, collaborating with team members to stand up the enterprise-wide portfolio of applications as a configuration-managed database (CMDB).

●Analyzing current software systems to identify areas for optimization and cost savings; leading planning efforts to ensure successful execution of optimization initiatives.

●Researching and benchmarking best practices to establish guidelines for IT asset management, frameworks, and governance.

●Facilitating working sessions with enterprise application leaders to identify single point of failure (SPOF) analysis and mitigate key organizational risks.

Planning & Execution Consultant at EQUIFAX

AGILE RESOURCES Atlanta, GA 08/2022 - 01/2023

●In the role of Agile Governance Leader, reported to the Vice President of Planning & Execution to establish, monitor, measure, and coach on best practices for agile delivery of enterprise initiatives.

●Collaborated with business unit Vice Presidents and Senior Directors internationally to implement standard workflows and reporting measures that met global standards.

●Created an agile governance framework, Center of Excellence, and change management process for monitoring, adapting, and communicating best practices for roadmap planning, solution delivery, and reporting of objectives and key results (OKRs).

●Launched a pilot to validate scorecard measures and gain insights on current processes for planning and delivering work, coaching stakeholders on process improvement to improve scores.

Senior Program Manager

PRECISE SOFTWARE SOLUTIONS Rockville, MD 03/2020 - 07/2022

●Supported Vice President of Program Delivery performing Program and Project Management roles in the government contracting space; Served as the key point of contact for federal clients; delivered monthly executive and customer program reviews.

●Directed work of 14 consultants to deliver analytical solutions and Lean optimizations to the Drug Enforcement Administration (DEA), Department of Housing and Urban Development (HUD), and Food & Drug Administration (FDA) Mentored, coached, and facilitated professional development for five direct reports.

●Led O&M and delivery of technology enhancements to support the laboratory workflow for 300 LIMS users within the Forensics Sciences Division of DEA.

●Performed analytics and reported key performance indicators (KPIs) via dashboards monitoring and managing staff performance to attain target metrics.

●Led a team of architects and analysts to create an Enterprise Laboratory Management Roadmap for the FDA Office of Commissioner (OC)

●Led the internal Business Process Optimization initiative to apply Lean Six Sigma concepts to determine value stream and areas for improvement within recruitment and hiring processes.

●Led a team of Lean Six Sigma professionals in Business Process Redesign (BPR/BPI) for the HUD procurement office.

Senior Project Manager / Program Manager

GREENWAY HEALTH Atlanta, GA 04/2017 - 05/2020

●Reported to Director, Innovation & Technology Program Management Office, responsible for working with the Product Managers, Scrum Masters, development managers, and QA SMEs to execute deployment of practice management and billing solutions for healthcare providers and institutions using Agile and Kanban frameworks, Monitoring the progress of programs, managing portfolios through dependency management strategies.

●Tracked and reported scorecard progress and implemented risk and issue management to ensure project health. Created and utilized dashboards for the daily, and weekly executive status of high-visibility initiatives.

●Managed and led a multi-disciplinary team throughout the migration of over 1900 medical practices comprising over 8M transactions to a new e-prescribing platform.

●Worked with Director to establish emerging Program Management Office (PMO) processes and templates and to define milestones and stage gate readiness criteria for release management.

●Mentored junior PMO team members on productivity strategies to accomplish challenging goals. Devised tools, project templates, and learning guides to encourage standardized processes and use of project artifacts across the organization.

Program / Project Manager

LEIDOS Inc (Includes Employment with SAIC) Atlanta, GA 06/2011 to 02/2017

●As a direct report to the VP of Program Management, ensured Statement of Work and deliverables were executed for three simultaneous public health informatics projects within Centers for Disease Control and Prevention (CDC)

●Managed and developed 15 project staff including senior-level developers, testers, epidemiologists, and helpdesk analysts in implementing technical solutions and operations for CDC organizations including and National Center for Immunization and Respiratory Diseases (NCIRD). Increased total project revenue over the original award by 150%, increasing profit margin by 37%

●Oversaw Agile development, implementation, and maintenance of integrated surveillance systems within CDC's Division of Reproductive Health (DRH); Environment comprised of SQL database, JBOSS J2EE core technologies.

●Proposed opportunities for future work and won extensions on existing contracts successfully every year; worked with executive leadership to develop strategies for diversifying products with promising revenue-generating potential.

●Introduced cost containment measures with resource sharing across divisions, optimizing the use of existing resources, allowing the option to adjust resource hours to meet project needs, eliminating cost-to-hire for certain new positions.

●Delivered executive-level program updates on key performance indicators (KPIs); prepared proposal content, labor forecasts, cost estimates, and justifications in response to RFPs.

PREVIOUS WORK EXPERIENCE

Senior Program Manager – CSOLS Inc, Newark, DE

Computer Systems Analyst, Senior Staff - LOCKHEED MARTIN - ISGS, Atlanta, GA

Business Consultant – INTEC BILLING (CSG INTERNATIONAL), Atlanta, GA

Project Manager / Business Analyst – CIBER, INC (Client: AT&T Wireless), Alpharetta, GA

Senior Business Analyst – EMORY UNIVERSITY, Atlanta, GA

Technical Writer / Business Analyst– ENPOINTE TECHNOLOGIES; Client: City of Atlanta), Atlanta, GA

Project Manager / IT Strategist – BELLSOUTH ADVERTISING & PUBLISHING, Tucker, GA

Technical Leader (Engineering Project Manager) – THE BOEING COMPANY, Duluth, GA

Member of Technical Staff (Engineer) - Rockwell Missile Systems Division, Duluth, GA

EDUCATION

Master of Business Administration (MBA) Management Information Systems

Mercer University - Stetson School of Business, Atlanta, GA

Bachelor of Electrical Engineering

Georgia Institute of Technology, Atlanta, GA

CERTIFICATIONS & TRAINING

Certified Business Analysis Professional (CBAP®) International Institute of Business Analysis (IIBA™)

Training completed [60 PDUs] -Candidate for Project Management Professional (PMP®)

PUBLICATION

Public Health Informatics Institute. (2006). Taking Care of Business: A Collaboration to Define Local Health Department Business Processes. Decatur, GA: Public Health Informatics Institute

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