Customer Service Continuous Improvement

NGWA DENIS NDONWI

PROFESSIONAL

SUMMARY

Address; Carrefour Ancien Riche, Eloumden 1 Yaounde

Phone: +237-***-***-*** / +237-***-***-***

Email; ************************@*****.***

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment process and customer service improvements. Successful manager equipped to plan, lead and optimize operations for changing landscape. Accomplished in delivering above-expected results while streamlining operations. Ambitious to affect change and bring results in a new environment. Results driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximize profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations.

Contract Management

Financial Management

Employee Management

- AutoCad 2D - Archicad - Revit - Lumion - Camtasia MANAGING DIRECTOR, 06/2018 - Current

Dream Construction Ltd - DreCol, Yaounde

Kept accurate company records, upholding compliance with regulations and company policies.

Cultivate strong work culture and high standards to drive employee retention and performance.

Maintained smooth operations through careful management of office workflow and administrative processes.

Directed staffing requirements, manage priorities and coordinated workflows to uphold productivity objectives.

Interpreted underlying risks, business needs, clients requirements and cost structures to increase forecasting accuracy.

Managed team performance, celebrating successes and identifying areas to improve.

Devised and implemented long-term strategy to drive progress in key areas.

Hired exceptional candidates and effectively led staff to maximize productivity and eliminate process lags.

BUILDING CONSTRUCTION WORKER, 07/2006 - 02/2017

Self Employed, Yaounde, Cameroon

Being a construction worker and a site foreman to provide work quality free of defects, reducing customer complaints by 95 percent.

Liaised with suppliers to coordinate deliveries with a good percentage on-time score.

Followed construction plans to perform demolition and construction of simple bungalows and multi storey buildings as per customer specifications. D.O.B; 22/01/1982

Driver’s License; NW-103037-19

Nationality; Cameroonian

SKILLS Worker’s compensation Knowledge

Mentoring, training and Evaluation

Problem solving skills

WORK

HISTORY

WORKING

SOFTWARES

CLASSROOM TEACHER, 09/2006 - 07/2018

Public and Private Sector, Bamenda, Cameroon

Planned Lessons according to national standards to cover all requirements and prepare for standardized test.

Worked collaboratively with other teachers to review data and develop instructional strategies to address students learning objectives.

Adapted teaching methods and materials to meet students’ varying needs and interest.

Taught multiple subjects to students with intellectual or emotional disabilities.

Completed training courses to keep up-to-date with new teaching methods and developments in the field.

Provided reading instructions to special needs students.

Administered assessments to determine each student’s specific educational and social needs.

Created lesson plans and scheduled each day to promote maximum student engagement. FIELD WORKER, 10/2002 - 05/2004

GHAPE (Grounded and Holistic Approach for Peoples’ Empowerment), Bamenda, Cameroon

Completed crop cultivation duties, following field schedule to meet stringent timeframes.

Minimize waste and monitored quality to maximize crop yields.

Documented daily work performance and updated organizations’ logs with detailed data for accurate reporting.

Petty cash management.

Training of newly recruited staffs.

NATIONAL POLYTECHNIC BAMENDA, Bamenda, Cameroon, 06/2013

Higher National Diploma (HND)

Field - Educational Didactics and curriculum development. (UPPER CREDIT) GOVERNMENT TECHNICAL TEACHERS’ TRAINING COLLEGE, Bamenda, Cameroon, 06/2005

Technical Teachers’ Grade 1 certificate (CAPIET) Field - Building Construction

LONGLA COMPREHENSIVE COLLEGE, Bamenda, Cameroon, 06/2002

GCE Advanced Level

Field - Building Construction

LONGLA COMPREHENSIVE COLLEGE, Bamenda, Cameroon, 06/2000

GCE Ordinary Level

Field - Building Construction

COTECC, Bafut, Bamenda, Cameroon, 06/1999

C.A.P (Trades Certificate)

Field - Building Construction

EDUCATION

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