Customer Service Telesales Agent

** ***** **** - ** ****** ****

****-*******

Laurentius Mununga Murenga

Goreagab Kingsley street Windhoek

081******* *****************@*****.***

Objective

As a college student with a strong passion for the B2B industry, I am eager to contribute my interpersonal and communication skills to Cartrack . My goal is to create a welcoming atmosphere for guests while supporting the day-to-day operations. I am excited about the opportunity to work at the Cartrack, as it aligns with my long-term career aspirations. With my adaptability, attention to detail, and dedication to providing excellent service, I am committed to enhancing customer services as well as clients experiences and growing professionally in thie field. Experience

Unam Radio

Radio Host

Hosted The Weekend Kickoff, a sports-focused radio show, airing every Saturday from 7:00 AM to 9:00 AM. Conducted engaging interviews with student athletes and sports professionals, highlighting achievements and fostering community awareness of sports culture.

Delivered up-to-date coverage and analysis of local and international sporting events across a wide range of sports disciplines.

Curated content to ensure a balanced, informative, and entertaining show that resonated with a diverse audience.

Collaborated with the production team to develop show segments, ensuring smooth and timely delivery of all scheduled content.

Education

UNIVERSITY OF NAMIBIA

Bachelor of Arts in Media Studies

3rd year

Skills

Customer Service Excellence: Although I haven’t worked directly in customer service, I have developed strong interpersonal skills through group projects, presentations, and volunteering, where I regularly interacted with peers and professors to address their needs and concerns Strong Communication Skills: My academic experience required clear communication, whether it was writing papers, participating in discussions, or presenting ideas. I’m confident in my ability to communicate professionally with guests and colleagues

Exceptional Organization and Time Management: Throughout my college career, I effectively balanced multiple assignments, deadlines, and extracurricular activities. I have a strong ability to prioritize tasks and manage my time efficiently

Problem-Solving Abilities: I have demonstrated problem-solving skills in academic projects and group work, where I often took the initiative to address challenges and find solutions that benefited the team Multitasking Capabilities: Managing coursework, part-time jobs, and campus involvement has equipped me with the ability to handle several responsibilities at once, ensuring tasks are completed on time and to a high standard

Attention to Detail: My studies required careful attention to detail in research, writing, and presentations. I’ve developed the ability to focus on accuracy and precision, which I can apply to maintaining lodge operations and ensuring guest satisfaction

Adaptability and Flexibility: As a recent graduate, I am eager to learn and adapt to new challenges. I am flexible with working hours and ready to adjust to changing schedules or guest needs Team Player: Through group projects and team activities, I have gained valuable experience working collaboratively with others, contributing ideas, and supporting team success Physical Stamina and Endurance: Although my previous work has been mostly academic, I am physically capable of handling tasks like organizing, setting up spaces, or assisting with light lifting when needed Financial Handling: In college, I managed my personal budget and handled transactions during student organization events, giving me a basic understanding of managing financial responsibilities Reference

Fillemon Paavo - UNAM Radio

Radio Host

081*******

Laurentius Mununga Murenga

Goreagab Kingsley street Windhoek

081******* *****************@*****.***

Laurentius Mununga Murenga

Goreagab

Kingsley street

Windhoek

081*******

*****************@*****.***

Cartrack

Hiring Manager

I am writing to express my sincere interest in the Junior Telesales Agent role at Cartrack. As a college student with a strong passion for business and communication services, I am excited about the opportunity to contribute my skills to a team that values quality service and a positive customer experience. I am drawn to this role not only because it aligns with my career aspirations but also because I have long admired Cartrak for its dedication to excellence. A N$5000 per month will be fine with me. Although I am still in college, I have developed strong interpersonal skills through my academic and extracurricular activities, which have involved working closely with diverse groups of people. Whether through group projects, volunteering, or part-time jobs, I have consistently honed my ability to communicate effectively, solve problems, and work collaboratively with others. I believe these skills will allow me to create a welcoming and supportive environment for both guests and team members at your lodge. I am particularly excited about the opportunity to work at Cartrack because I admire your commitment to providing satisfying experiences for customers . I am eager to be part of a team that values professionalism and strives to exceed client expectations. My adaptability, attention to detail, and strong work ethic will allow me to contribute to the smooth running of day-to-day operations, ensuring that each customer feels cared for and valued.

Furthermore, I am eager to learn and grow in the B2B industry . This position represents an ideal opportunity for me to develop valuable skills in a real-world setting, and I am excited about the prospect of building a long-term career in this industry. I am confident that my enthusiasm, dedication, and passion for communication will make me a valuable addition to your team.

In regard to your request for a Grade 12 certificate, I would like to mention that I'm not in possession of it right now at the moment, I included my university proof of registration which I have attached along with my CV. I believe my academic qualifications, coupled with my passion and eagerness to contribute, make me a strong candidate for the position.

I would be grateful for the opportunity to discuss my application further and explore how I can contribute to the success of the Cartrack . Thank you for considering my application. I look forward to the possibility of working with you and your team.

Sincerely,

Laurentius

340 Mandume Ndemufayo Avenue, Pionierspark

Private Bag 13301, Windhoek, Namibia,

Tel: +264-**-***-****

Fax Registrar +264-**-***-****,

Bursar +264-**-***-****

Proof of Registration

SURNAME AND NAME: MR LAURENTIUS MUNUNGA MURENGA

STUDENT NUMBER: 221143963

IDENTITY NUMBER: 020********

DATE OF BIRTH: 2002-02-10

ACADEMIC YEAR: 2025

QUALIFICATION: 13BAIM - BACHELOR OF ARTS:MEDIA STUDIES HONOURS YEAR LEVEL: 3

MODULE CODE MODULE NAME STUDY MODE PERIOD

ISB3751 HEALTH COMMUNICATION FM SEMESTER 1

ISP3731 SPECIALISED REPORTING FM SEMESTER 1

ISE3711 MEDIA MANAGEMENT AND ENTREPREURSHIP FM SEMESTER 1 THIS IS TO CERTIFY THAT THE STUDENT HAS BEEN REGISTERED AS FOLLOWS:

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