Customer Service Sales Agent
Resume:
Jacqueline Coviello
Ruskin, Florida
Cell
********@*******.***
**********@*****.***
Skills
Precise attention to detail; Years of sales and five years telesales experience; Ten+ years customer service; Teachable; Good communication skills; Knowledge of: Color, Principles/Elements of Design, Space Planning, Plan-o-grams, Resets, Signage, Merchandising, AutoCad
Work Experience
T.J. Maxx Sales
at UTC
Sales at the jewelry counter. Upsale sets, suggest recommendations, credit apps. Cashier and responsible for returns and organization of area from luggage to the shoe section.
August 2023 to present
GoHealth Remote Sales Agent
Sold O65 for the 2022 AEP Medicare season, and hold the health insurance license.
Realtor
Align Right Realty - Clearwater, FL
March 2020 - July 2020
KW
August 2020 - September 2020
Real Estate Agent for the Tampa Bay area.
Lyft Driver
Original Tampa Lyft Driver
April 2014 - September 2020
Lyft passengers in the Tampa Bay area and surrounding counties in my personal vehicle.
Inbound Telesales Representative at CHHJ
College Hunks Hauling Junk
Tampa, Florida
June 2016 - October 2019
Telesales - Sell/Upsell residential and commercial moving, labor, and removal services.
Tech Committee - Beta tester for new sales interface and
advisor for new sales concepts from the agent's perspective.
Mentor- Advising and having new employees shadow while working on live phone calls.
Sales Agent of the Year 2017
Lead Merchandiser
SaSR
May 2013-May 2016
Set plan-o-grams, full store resets and product moves for grocery, department, and discount stores, worked on complete store remodels including grocery, big box and Dollar stores. I have worked with and without planograms.
Accomplishments
While working on a local grocery store reset, the company lead liked my work and asked me to join the team to work in Georgia. I received a compliment and did travel for a few weeks to help with the remodels.
Skills Used
Detail oriented, knowledge of planograms and shelf heights, etc. Trained people who were unfamiliar with resets, planograms and merchandising. Some did not even know what a UPC was!
Macy's
October 2014 to April 2016
Tampa, Fl
Michael Kors Handbag Specialist
Met department sales goals, set merchandise
Upgraded and sold credit card applications
RNDC Merchandiser
Oct 2012 to March 2013
Merchandised wine bottles for numerous Tampa Bay WalMarts and Neighborhood Markets. Properly faced and displayed bottles, made sure signage was correct, and put back stock out.
Walmart Sales Associate
April 2008 to Sept 2012
Oldsmar, Fl
Customer Service, Sporting Goods Sales Associate, Back Up Cashier, Color Selection in Paints, Modular Merchandising for the store, and Designing Displays.
Home Depot - Tampa, FL
2002 to 2003
Taught Faux Art Finish Class for the Home Depot, worked in the paint department. Started as a Garden and Pro cashier and won the cashier olympics!
Miscellaneous
2003-2008
Helped Design Private Custom Window Treatments and the Christmas Tree decor for Cracker Barrel for the 2007 Christmas Season.
EDUCATION
Erwin Technical Center
2010-2011 Interior Decorating Services 4.0 GPA
Principal's Honor Roll, 800 In-Studio Hours
International Academy of Design and Technology
2005-2006 Interior Design 4.0 GPA
COURSES
Interpersonal Communications, Introduction to Interior Design, Color and Design Fundamentals, Introduction to Drawing, Sketching and Rendering, Textiles and Fabric Identification with Applications, Impact of Human Factors in Design, Employment Opportunities and Professional Organizations, AutoCad, Interior Design Style Components, Principles and Elements of Design, Principles of Space Planning, Furniture Selection, Developing Decorating Projects, Planning Interiors, Mastery Project and Presentation, and Personal Portfolio Development.
REFERENCES
Tom Mercurio
Manager
Sierra DeLeon
Sales
Chrystal Kraus
Entrepreneur
PORTFOLIO
LinkedIn http://www.linkedin.com/in/jacquelinecoviello
Google http://interiordecorsamples.blogspot.com
http://interiordecorlove.blogspot.com
http://displaysbyme.blogspot.com
Facebook http://www.facebook.com/GalerieDeKohco
ABOUT ME
Hello I am Jacqueline Coviello!
********@****.***
********@*******.***
**********@*****.*** Oldsmar, Florida
Throughout my childhood and young adult years, I was fortunate enough to have traveled extensively throughout Europe, the North Eastern U.S. as well as the islands of Jamaica, Curaçao, and the Bahamas. I grew up on the Eastern Atlantic shores of Fairfield County, Connecticut and spent my summers on the Cape in Massachusetts.
My style is eclectic. I love beautiful and unique design, artwork and period pieces.
I have taken a few courses at IADT and a very informative and comprehensive Interior Decorating course at Erwin Tech while working full time. In the past I have worked in the home improvement business, customer service, taught the Faux Art class for the Home Depot and worked with color selection and creation in paint for the Home Depot as well as Walmart. I have also helped design private custom window treatments. I have been in the field of merchandising and visual display, worked as a handbag specialist as well as helped merchandise the tables and cases at Macy's.
I have been in the telesales industry. Selling/Upselling residential and commercial moving, labor, and removal services.
While employed at CHHJ, I was studying for my Real Estate license, was on the tech committee as a beta tester for new sales interface, advisor for new sales concepts from the agent's perspective, mentor for new employees, and was honored with the SLC agent of the year for 2017.
I have done tier one tele-transfers for life insurance and the Medicare supplement plan for Acquisition Technologies while driving for Lyft. I acquired my Realtor license in 2020 and my Health Insurance license in 2022. Sold for GoHealth as an agent for Medicare, licensed in 13 states. I now work for T.J. Maxx.
I am the proud mother of three grown children with seven precious grandbaby boys!
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