Contact Center Agent

OBJECTIVE:

A recent college graduate eagerly willing to learn and seeking technical professional work in engineering.

EDUCATION:

Bachelor’s in Industrial and Systems Engineering Cumulative GPA: 3.9

Colorado Christian University, Lakewood, CO Graduation: May 2024

Scholarships and Honors

Honors: Summa Cum Laude (May 2024)

Awarded Outstanding Senior in the School of Science and Engineering (April 2024)

Related Classes

Used CAD software to manufacture three-dimensional printed objects for display (CAD and Applications)

Performed a comprehensive cost/benefit analysis to determine an optimal delivery solution (Logistics Engineering)

Conducted an evaluation for the safety and efficiency of warehouse distribution operations (Work Methods)

Research and analyzed the behavior of lithium-ion batteries for professional contractors (Senior Capstone)

WORK EXPERIENCE:

MRCC Agent, Blue Federal Credit Union

Cheyenne, WY December 2024 – Present

Provided effective customer service to and improved financial status of fifty members a day over the phone

Operated several software programs simultaneously, pivoting between multiple tasks promptly

Manager on Duty, City of Aurora Aquatics

Aurora, CO June 2022 – November 2024

Managed a team of twelve lifeguards and reception personnel

Measured and maintained pool chemistry and pump room systems

Safeguarded the safety of over one hundred patrons at a pool facility daily

Project Management Intern, Brother’s Redevelopment Inc.

Denver, CO May 2023 – August 2023

Oversaw all stages of house painting projects, procuring materials and documenting work progress as needed

Ensured all operations are in full compliance with OSHA and EPA regulations and guidances

Led volunteer personnel painting twenty houses over a single two-month period

SKILLS/EXPERIENCES:

Strong Computer Skills, Including Microsoft Office

Strong Interpersonal Communication Skills

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