Customer Service Inside Sales

Kenneth La Kier, B.A.

**** ******* **** ******

Jupiter, FL 33458

Phone: 561-***-****

E-mail address: ***********@*****.***

Sales/Marketing and Promotions Professional

with Award Winning Customer Service Skills

AREAS OF STRENGTH/SKILLS:

Good communication skills

Proven sales and customer service skills

Excellent ability to multi-task and prioritize

Team player who also works well individually

Creates good buying atmosphere and rapport with customers, managers, and other employees

WORK EXPERIENCE:

Top Sales for Royal Elements, Fascination, Inc., and Bo’s Demos/Nespresso consistently, making quota by approaching customers and qualifying leads

Sold above quota for Anniversary Sale at Nordstrom as Seasonal Manager of

At Home Dept.

Sold $2000 in designer shoes/$400 in designer dresses in a day at Saks Off Fifth

Won multiple awards for Customer Service skills at Marshalls

Set sales appts. with Fascination, Inc. and Windmar Solar and talked with mgrs. of stores, as needed, to ensure smooth sales and good relationships

Won awards for highest number of Reward programs at Saks Off Fifth and Staples, reinforcing customer loyalty

Held responsibility at Papyrus for closing store nightly and training employees

Completes sales and marketing paperwork after each sales day, reviewing sales numbers, obstacles to sales, and key learning at Fascination, Inc., Royal Elements, Scannell Productions, Bo’s Demos/Nespresso, Big Orange, and ROI. Learned new electronic online reporting and loyalty programs with companies.

Trained managers and salespeople on registers and procedures at Saks Off Fifth

Tripled expected sales leads for Productions Plus/Chevy at Chevy Color Run in Miami

Organized seminars, telemarketed, and sent direct mailings for

Lowe Hearing Aid Center leading to increased business

Gave successful product/service presentations at Bath & Body Works and

Helping Hands to individuals and groups of thirty people selling soaps and

gov’t programs

Served as mgmt. liaison and troubleshooter for Palm Beach Post, ensuring salespeople’s payments were fair and correct

COMPUTER SKILLS:

Proficiency with MS Office

Proficiency w/ Social Media-FB, Instagram, LinkedIn, and X

EMPLOYMENT EXPERIENCE:

Fascination, Inc. Salesperson West Palm Beach, Fl 2021-Present

Royal Elements Salesperson North Palm Beach, Fl 2020-Present

Scannell Productions Promoter/Salesperson Jupiter, Fl 2013-Present

ROI Promoter/Salesperson Jupiter, Fl 2021-Present

Windmar Solar and Roofing Appointment Setter Jupiter, Fl 2024

David’s Bridal Sales Stylist West Palm Beach, Fl 2024

Saks Off Fifth Salesman/Register West Palm Beach, Fl 2021-2023

TEAM Brand Ambassador/Sales Jupiter, Fl 2021-2023

Nordstrom Salesperson Palm Beach Gardens, Fl 2021

Banana Republic Salesperson Palm Beach Gardens 2020

Bo’s Demos/Nespresso Salesperson Palm Beach Gardens, Fl 2018-2020

Productions Plus Promoter/Salesperson Miami/West Palm Beach 2013-2020

Sunflower/Big Orange Promoter/Salesperson West Palm Beach, Fl 2010-2020

Helping Hands Counselor/Marketer Miami/West Palm Beach 2009/2010

Staples/Marshalls Salesperson/CSR Jupiter/PB Gardens, Fl 2008

Earl I. La Kier, MD PA Office Assistant Jupiter, Fl 2007

Palm Beach Post Sales/Mgmt liaison West Palm Beach, Fl 2005-2006

EDUCATION:

Bachelor of Arts in Theatre from College of Charleston Charleston, SC

5 years studying Architecture, Art, and Graphic Design at University of Texas at Austin

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