Change Management Project

Contact Information:

Mobile: +91-984**-***** / Email: ****************@*****.***

Professional Summary:

SAP SD Certified with 19+ years of SAP Business Consulting, including 10+ years of Project, Delivery, Program & Change Management Experience in SAP Environment with End-to-End implementation, Support (AMS), Migration and Transition, Enhancement projects in Energy, Engineering, Manufacturing, Life Sciences, Consumer & Industrial Products and Process Industries Verticals.

PLUS 11+ years’ experience in Direct Sales, Technical Services and Channel Management in the field of Engineering, Manufacturing, Process, Power, Oil & Gas.

SAP:

SAP Project, Delivery, Incident, Change & Problem Management with ITIL Framework.

SAP Program Management / People Management.

Strict adherence to SLAs.

Business Process Improvement Planning & Deployment.

Project deliverables with Quality & compliance to various project management and monitoring processes in adherence to the requisite norms like FTR, OTR and OTD.

Manage external and internal stakeholders and guide the project teams to execute it effectively.

Provide support helping the team to achieve, maintain & improve the project performance.

Facilitate Change Management guiding both Customer & team and initiate necessary support.

Domain:

In depth understanding of business processes in the fields of Engineering, Manufacturing, Power, Oil & Gas, Healthcare, Process, etc.

Core Competencies

SAP SD

Business Consulting

Project Management

Delivery Management

Program Management

Change Management

Problem Management

Incident Management

People Management

Stakeholder Management

Agile (Trained)

Leadership

Company

Designation

Period

WIPRO Limited

Principal Consultant

03rd May 2021 to Date

Freelance

NA

13th April 2020 to 30th April 2021

INFOSYS

Principal Consultant

4th Jun’ 2018 to 24th Dec’ 2019

Deloitte Consulting India Pvt. Ltd.

Sr. Consultant

15th Jun’ 2015 to 24th May 2018

Tech Mahindra (Formerly SATYAM)

Project Manager

5th Oct’ 2005 to 9th Jun’ 2015

Castrol India Limited

Senior Executive

4th Dec’ 1997 to 22nd May 2005

ITW Signode India Limited

Senior Executive

19th Apr’ 1994 to 3rd Dec’ 1997

Primus Kabsons Limited

Marketing Executive

18th Dec’1993 to 20th April 1994

Professional Experience:

SAP Experience:

1.WIPRO Limited, Hyderabad – From 03rd May 2021 to Date

Project Name : ISC – SAP Requirements Project

Client Name : Chevron Company LLC

Project Description : AD – Application Development

Role : Principal Functional Consultant

July 2024 to March 2025

Environment: ECC 6.0

Hyderabad

Principal Functional Consultant – API Integrations

API Integrations:

Shipment Cost

Post API – Miles Upload

Post API – Shipment Cost Upload

Master Data – Plants / Terminal, Product & Carrier

Lubricants Dashboard Automation

Project Name : Estee lauder Companies (ELC)

Client Name : Estee lauder Companies (ELC)

Project Description : AD – Application Development

Role : Principal Consultant

May 2021 to June 2024

Environment: ECC 6.0

Hyderabad

SAP SD Enhancements / Projects – APPLICATION DEVELOPMENT

Hands On – SAP SD - Project Delivery - APPLICATION DEVELOPMENT

Planning & Deployment of the Change / Service Requests (CR / SR) Management with SNOW.

Delivery of the Enhancements right from estimates to GO LIVE and Mission Control.

Plan & impart KT for the Objects (Enhancements) Implemented to the End Users & Support teams.

Problem Management & Proactive Services.

Program Management for AD including Project / Delivery Management.

CLIENT Facing for AD Projects Requirements & SAP – AD.

Resource Management for AD as per CLIENT Requirements.

Managing PMO, Program & People Management.

2.Freelance SAP SD – From 13th April 2020 to 30th April 2021

Project Description : Enhancements / AMS – SUPPORT

April 2020 to April 2021

Environment: ECC 6.0

Hyderabad

SAP SD Enhancements

AMS Support Activities

SAP Project / Delivery Management

3.Infosys, Hyderabad - From 4th June 2018 to 24th December 2019.

Project Name : McKesson AMS.

Client Name : McKesson Corporation.

Project Description : AMS - SUPPORT

Role : Project / Delivery Manager

June 2018 to December 2019

Environment: ECC 6.0

Hyderabad

Project Management.

Incident Management with Remedy.

Change Management / Service Request Management - Revtrac.

Problem Management & Proactive Services.

Planning & Deployment of the Change / Service Requests.

L1, L2 & L3 Support with strict adherence to SLAs (P1, P2 & P3).

Plan & impart KT for the Objects (enhancements) implemented to the End Users & Support teams.

People Management.

4.Deloitte Consulting India Pvt. Limited, Hyderabad - From 15th June 2015 to 24th May 2018.

Project Name : AUTOMIC Migration / Transition Project.

Client Name : CA Inc.

Project Description : Integration / Migration / Transition Project

Role : Project / Delivery Lead

August 2017 to April 2018

Environment: ECC 6.0

Hyderabad

Delivery Lead for the Project.

Responsible for Project Deliverables.

Data Migration of Legacy SFDC data to SAP (Extract, Transform & Load).

Configurations, Functional Specs, Enhancements, Mappings for Data Extractions, Validations.

Integration – Customers, Materials, Contacts, Business transactions, Contracts, etc.

Validation of SAP extracts after uploading data into SAP.

Regression & Integration Testing.

Project Name : FFF Enterprises Support Project.

Client Name : FFFE

Project Description : Support Project (AMS)

Role : Project / Delivery Lead

June 2017 to August 2017

Environment: S/4

Hyderabad

Production Support – OTC.

Incident Management.

Change / Service Request Management.

Enhancements.

Project Name : Hill-Rom Support Project.

Client Name : Hill-Rom

Project Description : Support Project (AMS)

Role : Project / Delivery Lead

January 2017 to May 2017

Environment: ECC 6.0

Hyderabad

Production Support.

Incident Management.

Change / Service Request Management.

Problem Management & Proactive Services.

L2 & L3 Support with strict adherence to SLAs (P1, P2 & P3).

Enhancements.

Project Name : GLAZERS Enhancement Project.

Client Name : GLAZERS.

Project Description : Enhancement Project

Role : Project / Delivery Lead

November 2016 to April 2017

Environment: ECC 6.0

Hyderabad

Delivery Lead for the Project.

Integration – Customers, Sales Reps., Inside Sales Data from SAP to SFDC.

Data Migration SAP to SFDC and streaming the same from SAP OTC.

Enhancements.

Test Scripts Preparation - Regression & Integration Testing.

Project Name : Illumina SFDC Transformation Project.

Client Name : Illumina Inc.

Project Description : Integration Project

Role : Project / Delivery Lead

August 2016 to November 2016

Environment: ECC 6.0

Hyderabad

Project Lead - Responsible for the offshore delivery – OTC.

Integration – SFDC to SAP.

Enhancements.

Test Scripts Preparation - Regression & Integration Testing.

Project Name : VIZIO

Client Name : VIZIO Inc.

Project Description : Integration Project (Implementation)

Role : Project / Delivery Lead

March 2016 to July 2016

Environment: ECC 6.0

Hyderabad

Delivery Lead for the Project.

Integration – SAP to Internal Systems – Configuration of the required EDI set up.

Enhancements.

Test Scripts Preparation - Regression & Integration Testing.

People Management.

Project Name : AIRGAS – AMS Project

Client Name : Airgas Inc. USA.

Project Description: AMS / Enhancements.

Role : Project / Delivery Lead

June 2015 to March 2016

Environment: ECC 6.0

Hyderabad

AMS – Production Support.

Enhancements.

Incident Management with Isupport.

Change / Service Request Management.

Problem Management & Proactive Services.

L2 & L3 Support with strict adherence to SLAs (P1, P2 & P3).

People Management.

5.Tech Mahindra (Formerly Satyam Computer Services Ltd.), Hyderabad - From 5th Oct’ 2005 to 9th June 2015.

Project Name : Oronite Enhancement Project

Client Name : Chevron Oronite Company LLC

Project Description : AMS / ENHANCEMENTS PROJECT

Role : Project Manager

Aug’2012 to June 2015

Environment: ECC 6.0

Hyderabad

Project / Delivery Management.

Incident Management with Remedy.

Change / Service Request Management.

Problem Management & Proactive Services.

Planning & Deployment of the Change / Service Requests.

L2 & L3 Support with strict adherence to SLAs (P1, P2& P3).

Delivery of the Enhancements right from estimates to GO LIVE and Mission Control.

Plan & impart KT for the Objects (enhancements) implemented to the End Users & Support teams.

People Management.

Project Name : KC SAP Implementation Project (End to End)

Client Name : AFRI VENTURES FZE

Project Description : E2E IMPLEMENTATION PROJECT

Role : Project Manager

Nov’2011 to Jul’2012

Environment: ECC 6.0

NIGERIA

Project / Delivery Management.

AS IS Business Process mapping documentation for SD & CS Modules and BBP preparation.

Configuration of the SD Module in line with all the existing and proposed business processes.

Functional design of Client Specific Requirements & Enhancements.

Preparation of UTS, Testing – Unit Testing & Integration Testing. End user training.

Cross functional support to CS, MM and FI modules.

Project Name : Pratt & Whitney Support

Client Name : PRATT & WHITNEY, CANADA

Project Description : SUPPORT PROJECT (AMS)

Role : Module Lead (SAP – SD)

Sep’2011 to Oct’2011

Environment: SAP 4.7

Hyderabad

Production Support & Enhancements project for 2 months’ due resource non-availability.

Project Name : GE Healthcare – MDx Y2 SAP Support

Client Name : GE Healthcare, UK

Project Description : SUPPORT PROJECT (AMS)

Role : Project / Delivery Lead

Aug’2009 to Jul’2011

Environment: ECC 6.0

Hyderabad

Functional Delivery Lead for the Project.

Production Support and Enhancements.

Incident Management with Clarify.

Change Management / Service Request Management Plus Problem Management.

L2 & L3 Support with strict adherence to SLAs (P1, P2& P3).

Change Requests, Functional design of Client Specific Requirements & Enhancements.

Preparation of UTS, Testing – Unit Testing & Regression Testing.

Ensuring SAP Best Business Practices, while taking up new requirements.

Cross functional support to PP, FI and MM modules.

KT for the Objects (enhancements) implemented to the End Users & Support teams.

Project Name : SAP Template for Discreet Mfg. (Proof of Concept)

Client Name : SATYAM (Internal Competency Development Project)

Project Description: INTERNAL Proof of Concept PROJECT

Role : Module Lead (SAP – SD)

Mar’2009 to Jul’2009

Environment: ECC 6.0

Hyderabad

Preparation of the Business Process Documents and the OTC Configuration Document.

S&D Module configuration along with all the business processes detailed by SAP as Best Practices.

Testing all the related business scenarios listed by SAP as Best Practices.

SD-MM, SD-FI and SD_PP Integration testing.

Project Name : SAP Template for Brazil ( Proof of Concept)

Client Name : SATYAM (Internal Competency Development Project)

Project Description: INTERNAL Proof of Concept PROJECT

Role : Module Lead (SAP – SD)

Nov’2008 to Jan’2009

Environment: ECC 6.0

Hyderabad

Preparation of the Business Process Documents and the OTC Configuration Document.

S& D Module configuration along with all the business processes detailed by SAP as Best Practices.

Testing all the business scenarios by SAP as Best Practices.

SD-MM and SD-FI Integration testing.

Project Name : KMT – Brazil Re-Implementation Project

Client Name : KENNAMETAL DO Brazil Ltda, Brazil.

Project Description: RE-IMPLEMENTATION PROJECT

Role : Module Lead (SAP – SD)

Aug’2008 to Nov’2008

Environment: ECC 6.0

Hyderabad

Preparation of Functional Specifications for the required objects in SD.

Prepared Configuration documents and User manuals in SD.

Supported the various configurations and testing of the scenarios.

Involved in solving SD related issues.

Unit and Integration testing.

Project Name : Fleet Petroplus (Production Support)

Client Name : Petroplus Marketing AG

Project Description : SUPPORT PROJECT (AMS)

Role : Project Lead (SAP – SD & IS OIL)

Apr’2008 to Jun’2008

Environment: SAP 4 .0B

Paris / Hyderabad

Project Lead for Production Support for SD Module and IS OIL.

Enhancements related to new business processes and acquisitions of new Depots (Plants).

Functional design of Client Specific Enhancements Documentation.

Ensuring SAP Best business practices, while taking up new requirements and testing.

Development of customized reports as per the requirements.

End user training.

Project Name : Fleet Petroplus (Migration)

Client Name : Petroplus Marketing AG

Project Description : MIGRATION (IMPLEMENTATION) PROJECT

Role : Project Lead (SAP – SD & IS OIL)

Dec’2007 to Apr’2008

Environment: SAP 4.0B

Switzerland / Paris

Project Lead for SD Module and IS OIL.

Understanding the AS IS Business Processes of SHELL

To map the Business processes to Petroplus Requirement.

Configuration for SD and IS OIL as per the Petroplus TO BE Business Model.

Assisted in the creation of the various output forms as per the requirement of the CLIENT.

Ensuring GO LIVE on 1st April 2008 without any major issues related to SAP.

Project Name : ERA - SAP Implementation and AMS Project

Client Name : Chevron Oronite Japan Limited, Japan

Project Description : IMPLEMENTATION & SUPPORT PROJECT (AMS)

Role : Consultant – SD Module

Dec’2005 to Nov’2007

Environment: SAP 4.7

Japan / Hyderabad

Analysis of the specifications provided by the client.

Design and Development.

Testing - unit testing & integration testing.

Production Support.

Functional design of project enhancements / requirements and testing.

Development of new customized reports / changes to the existing reports as per the requirements.

End user training.

Domain Experience:

1.CASTROL INDIA LIMITED

Designation / Location : Sr. Customer Executive / South India & Dubai

Dec‘1997 to May’2005

Technical assistance and servicing the Lubrication requirements for Oil & Gas industry, Power Plants, EPC contractors, OEMs, etc. in the following market segments for South India.

1.Power Generation 2. Transmission 3. Offshore

Direct Selling and providing technical assistance to Industrial Customers.

2.ITW Signode India Limited

Designation / Location : Sr. Customer Executive / Vizag / Hyderabad / Chennai

Apr‘1994 to Dec’1997

Sales & providing Technical Services of metal working fluids, anti-corrosion lubricants, degreasing agents, Speciality Oils, etc. to the customers for the FLUID Products Division.

Managing Sales through Dealer network.

3.Primus Kabsons Limited

Designation / Location : Marketing Executive / Hyderabad

Dec‘1993 to Apr’1994

Product Launch and Trade Promotion activities.

Market Survey / Appointing Dealers.

Organising Exhibitions for Sales Promotion.

Academic Qualification

B.E (Mechanical Engineering with Specialization in Production Engineering) – Osmania University,

Hyderabad (1989-1993).

Certifications:

SAP Certification: SAP SD (4.7) Certification – August 2005.

Passport Details:

V3191961 Valid Up to 26th September ‘2031, issued @ Hyderabad, INDIA

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