Customer Service Workforce Development
Resume:
Bidya Risal Dhungana
Elmhurst, NY ***** 347-***-**** bidyarisaldhungana @ gmail.com
Skill:
e Trilingual e Cultural Competence e Advocacy
Nepali/Hindi/English © Multicultural Bridging © Person Centered Planning
. .
. .
¢ Excellent Customer Service Eff Team Pl
R Works Independently
tive Communication
e Excellent Time Management ch & Documentation
Work Experience
CommonPoint Queens, Que
Intern
¢ Promoted and communicated free resources required for workforce development.
ns, NY 2024
«Assisted in training programs organized by proofreading presentations and adding input towards the
benefit of the community.
¢ Assisted patients by translating their conversations with healthcare professionals.
¢ Performed clerical and administrative tasks while meeting deadlines.
Provide information for the patients by telephone conversation in ICL, Institute, NY
Subarnapur Saving & Credit Cooperative Ltd Kathmandu, Nepal 2008 to 2020
Computer Operator
« Identified and correcting file and system errors
« Performed data processing operations according to a business production schedule
« Performed backup procedures to reduce the risk of data los:
« Maintained computer equipment and inventory and organizing repairs as needed
« Maintained and managing processing logs and run procedures manuals
+ Answered questions and troubleshooting problems for users
¢ Notified maintenance personnel of system malfunctions
* Monitored and scheduling jobs
* Monitoring the running of nightly updates
* Manually submitted batch processing jobs
+ Processed phone requests
+ Cleaned printers and performing preventive maintenance
+ Provided support during business continuity exercises
Education
LaGuardia Community College, L.LC., NY
© Community Health Worker Ce
ification Program
Cornell University, New York, NY 2023
e¢ Nanny and Nutrition training
American Heart Associati 2023
« CPR
Shanker Dev Campus, Kathmandu, Nepal 1995
¢ Bachelor's Degree: Business Studies
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