Customer Service Representative

Markera Bailey

Atlanta, GA *****

313-***-**** ***********@*****.***

Skills

● Problem Solving

● Leadership

● Effective listening

● Ability to multitask and handle

stressful situations.

● Customer Service

● MicroSoft Office Tools

● Detail Oriented

● Time Management

● MAC OS

Experience

_ 06/2022 - Current Piedmont Driving Club Atlanta, GA Customer Service Representative

● Provide friendly and efficient customer service to patrons ensuring a quality experience.

● Trained new team members in company policies and customer service techniques, fostering a cohesive work environment.

● Managed high-volume inbound calls, providing product information and troubleshooting assistance to improve customer experiences. 12/2021 - 05/2022 Amazon Fulfillment Center - Atlanta, GA Package Handler

● Load and unload packages from delivery trucks, ensuring accuracy and efficiency.

● Sort and scan packages using handheld barcode scanners for accurate tracking.

06/2018 - 10/2021 Leos Coney Island Royal Oak, MI Waitress

● Greeted customers, answered questions and recommended specials to increase profits.

● Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

● Maintained accuracy while handling payments, giving change and printing receipts for customers.

● Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary. Education and Training

_ Expected in

05/2027

Georgia State University Atlanta, GA

Bachelor of Science: Computer Science

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