Care Specialist Asset Management

Ingrid L. Seneadza

Address: *** ******* **** **. *******, GA 30024

Phone:404-***-****

E-mail:******.********@*****.***

OVERVIEW

Seeking a position that will allow me to utilize my experience as a paralegal. I gained over 16 years of experience as a collection’s paralegal in a cross-cultural environment and have extensive knowledge of Federal and state debt-collection policies.

Skill Highlight’s

Trained to interview witnesses, prepare legal documents, pleadings, and reports. Strong computer skills such as, E-File, proficient in Windows, Outlook, Microsoft Word, Microsoft Excel, Access, Power Point, LEXIS and Times-slips.

EDUCATION

Associate of Arts Degree: Political Science (GPA 3.49/4.00)

Georgia Perimeter College, 2003-2007

Certificate of Completion in:

Bilingual Interpretation Program - University of Georgia, Atlanta – 2008.

Paralegal Studies Program - University of Georgia, Atlanta – 2007.

Refences~ Promptly furnish upon request.

PROFESSIONAL EXPERIENCE

Crown Asset Management, Inc.. Duluth, GA 2023-Present

Consumer Care Specialist

Answering incoming calls and routing the call as appropriate

Reviewing and forwarding incoming emails

Accurately document the calls and emails in the system of record.

Maintain reporting that tracks verbal and written consumer communications.

Comply with all required federal and state regulations associated with the position, as well as adhere to all the company compliance requirements.

Supply valuable inbound contact information to assist in the development and expansion of the Contact Center.

Escalate calls or inquires to management as needed.

Ensure that consumer calls are handled based on the regulations and guidelines set forth in the Fair Debt Collections Practices Act (FDCPA)

Hollis Cobb Associates, Inc. Duluth, GA 2016 -2023

Law Office of Brent D. Stamps, LLC

Collections Paralegal

Verify suit-worthiness on accounts after Demand Letter aged.

Gather appropriate documents necessary for litigation. Request

documents from clients, using One Content

Determine what manual court forms may be necessary.

Use of the application of FACS and CCTERM

Compose Summons, Complaints, Statement of Claims, Dismissals,

Satisfactions, Writ of Fieri Facias, Certificates of Service, Consent

Judgments, Default Judgments for Attorney review and signature

Prepare special pleadings as needed during progress of suit.

Prepare Military Affidavit, Sheriff’s Entry of Service

Notarize all suits, Bank garnishments, affidavits and other documents (as needed).

E-filing of all pleadings in Peachcourt and Odyssey

Skiptrace for assets and location using Search of America, Lenix-

Nexus, the Work Number and property

Keep up to date payments with private process servers.

Change dispositions and accounts as tasks are completed.

Douglas L. Brooks, Law Firm Atlanta, GA 2009-2015

Collection Paralegal

Negotiated payments on corporate and retail accounts and finalized payment arrangements.

Communicated with clients daily, providing updates.

Maintained good client relation and always provided outstanding customer services by

addressing issues and complaints raised by customers/clients.

Prepared, and filed basic motions and pleadings, including Default Judgments, Consent

Judgments, Consent Orders, Motions to Compel, Motions for Contempt for failure to Appear at a Deposition, Motions for Judgment on the Pleadings, Subpoenas, Proposed Orders, Cancelations of Fi. Fa’s, Dismissals, and Amendments.

Scheduled depositions, court reporters, and mediation notices.

Called witnesses to schedule attendance at hearings.

Assisted attorney in planning for court hearing dates & amp: identifying potential conflicts.

Prepared and presented basic orders on motions to avoid appearance for attorneys and

telephone conferences with clerks, staff attorneys, Sheriff’s office, co-counsel, opposing

counsel, and Judge’s chambers.

Coordinated service of summonses and complaint with Entry of Service.

Managed Law Firm’s scheduling calendar.

Used and maintained tickler system using JST CollectMax software.

Verified bankruptcy notices using Court Electronic Records (Pacer).

Conducted investigations using LexisNexis/Accurint, to locate people as well locating assets using Microbilt source and The Work Number.

Closed files.

Hays and Potter, P.C. Atlanta, GA 2007-2009

Pre-Litigation and Post Judgment Collection Paralegal

Negotiated financial settlements to avoid litigation.

Served as liaison between attorneys, clients, government agencies and insurers in a cross-culture/language environment.

Ensured open lines of communication by translating spoken English to Spanish.

Addressed suit requirements by providing extensive reports to clients on corporate debtors by evaluating the Georgia Secretary of State website and collection activity records.

Collaborated with attorneys on judgments; referenced Q-Law database system on account history, evaluated reports and skip tracing records, using Accurint, proof of assets, drafted bank garnishments and employment garnishments.

Levy

Searched GSCCA website for real estate records

Draft garnishments

Contact this candidate