Cybersecurity Analyst

Gigi Arbelo

Miami, FL ***** • 254-***-**** • **********@*****.***

LinkedIn: WWW.LINKEDIN.COM/IN/GIGI-ARBELO-5B95A1207

Professional Summary

Highly motivated Air Force veteran with an active secret clearance and over eight years of experience in IT, cybersecurity, and risk management. Holds a Bachelor's degree in Cybersecurity, a Master's degree in Criminal Justice, and industry-recognized certifications, including CompTIA Security+ and Google Cybersecurity. Specializes in threat analysis, incident response, and compliance with industry standards such as NIST and ISO 27001. Passionate about securing digital assets and mitigating cyber threats. Seeking a role as a Cybersecurity Analyst, SOC Analyst, Information Security Analyst, or Compliance Analyst to leverage expertise in protecting and enhancing security operations.

Experience

Quality Assurance Analyst Risk & Compliance

Zones Nfrastructure Technologies, LLC Clifton Park, NY Aug 2022 – Jun 2023

Monitored and evaluated call center interactions to ensure adherence to company standards, policies, and customer service best practices.

Analyzed call quality data, provided actionable feedback, and recommended improvements to enhance service delivery and customer satisfaction.

Conducted root cause analysis on recurring issues, identified performance gaps, and collaborated with management to implement targeted training and process improvements.

Microsoft Ambassador Engineer Security & Support

Zones Nfrastructure Technologies, LLC Clifton Park, NY Aug 2021 – Aug 2022

Provided advanced technical guidance and security-focused solutions for Microsoft 365 environments, optimizing security configurations and compliance measures.

Conducted in-depth training sessions on Microsoft security best practices, strengthening endpoint protection and reducing phishing-related incidents by 35%.

Collaborated with cybersecurity teams to analyze security threats, enhance incident response strategies, and implement remediation measures.

Public Health Technician United States Air Force

United States Air Force Bellevue, NE Jan 2017 – Jan 2021

Conducted public health risk assessments and implemented preventative health measures to protect military personnel.

Managed medical and environmental health programs, ensuring compliance with Air Force health and safety regulations.

Performed epidemiological investigations and data analysis to mitigate health risks within the military community.

Skills

Microsoft 365, AWS Security, and Endpoint Protection

Security Operations & Threat Analysis (SOC, SIEM, IDS/IPS)

Security Information and Event Management (SIEM)

Vulnerability Management & Penetration Testing

Risk Assessment & Compliance (NIST, ISO 27001, PCI-DSS)

Digital Forensics & Incident Response (DFIR)

Fraud Detection & Insider Threat Management

Scripting & Automation (Python, Java, PowerShell)

Education

Bachelor of Science in Cybersecurity Florida International University January 2021 - December 2024

Master of Science in Criminal Justice Boston University March 2013 - May 2015

Bachelor of Arts in Criminal Justice St. Thomas University August 2008 - December 2012

Projects

Cybersecurity Capstone Project Florida International University

Conducted penetration testing simulations, uncovering and remediating vulnerabilities.

Designed a secure network architecture compliant with NIST standards.

Presented findings and solutions to academic and industry professionals.

Threat Analysis Simulation Google Cybersecurity Certificate

Monitored simulated SOC (Security Operations Center) alerts to identify and mitigate threats.

Prepared incident reports and recommended remediation strategies.

Certificates

CompTIA Security+ (September 2024)

Google Cybersecurity Certificate (September 2024)

AWS Academy Cloud Security Foundations (June 2024)

Digital Forensics Fundamental Skills (August 2023)

CompTIA Network+ (April 2021)

ITIL 4 Foundation (February 2021)

Languages

English Native

Spanish Native

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