Windows Server Desktop Support

MICHAEL DEMETROPOULOS

**** ****** *****

Lake Worth, FL 33467

TEL# 516-***-****

*******@*********.***

TECHNICAL SKILLS

Hardware:

IBM compatible Pentiums from; Dell, Lenovo, IBM, Hewlett Packard and Sony.

Hand held devices: iPhone, Blackberry, Treo, and Palm Pilot.

Printers: HP Laser Jet, Konica and Canon MFDs.

IDE hard drives, Hayes and Hayes compatible modems, Cisco hubs and routers.

Software:

Microsoft Windows Server 2019, Windows 11, Windows 10, Windows 7, Windows XP, Windows 2000, Mac OS X, Symantec Ghost 11.5, MS Office 365, MS Office 2016, Lotus Notes 6.0, 5.0, Microsoft Office 2010 & 2007, MS-Dos 3.3 - 6.22, Lotus for Windows release 5, Professional Write, WordPerfect 5.1 & WordPerfect 6.1 for Windows, Rumba 30, Extra! 4.1, MS Exchange 4.0, Quattro Pro, and GroupWise 5.5. Market Data Software: Bloomberg & ILX. Remedy, Service Manager, and Service Now.

Network:

Windows Server 2019 & 2016, MECM, WSUS, MS Intune Admin Center, Active Directory, SCCM, Windows NT Server 4.0, Citrix Metaframe XP and 1.8, Veritas Backup Exec 9.1, ARCServe Backup r11.1

EDUCATION

BS in Electrical Engineering, New York Institute of Technology (1992)

MCITP and MCP Certifications

EXPERIENCE

Persistent Systems Technical Support Lead June 2024 to Present

Provided 3rd level end user support at Everon Solutions main office in Boca Raton, Florida.

Assisted with Windows 11 migrations of user computers using Intune and Auto Pilot.

Administered user accounts using Intune Admin Center and Microsoft Endpoint Configuration Manager (MECM).

Supported virtual meeting applications such as Teams and WebEx.

Parsons Sr. Systems Desktop Engineer June 2005 to April 2024

Provided Active Directory and Intune administration in Windows Server 2019 for the Parsons Offices in the New York, New Jersey and Philadelphia areas.

Worked with software automated deployment scripts using VB PowerShell.

Applied Group Policy objects to both server and PCs in the Parsons network environment.

Administered the local network and user security on an Active Directory environment.

Created Windows operating systems images using MECM and SCCM.

Deployed OS patching to computers using WSUS and SCCM.

Assisted with new asset migrations to Windows 11, 10 & 7 operating systems. Configured software applications to run in Windows 11 & 10.

Provided support for remote access through VPN, Cisco AnyConnect and Global Protect. Configured both iPhones, iPads, and Blackberry PDA devices.

Provided support for AutoCAD and Microstation applications, drawings and blueprints.

Supported virtual meeting applications such as Teams, WebEx, and Zoom.

Supported Parsons office audiovisual equipment (Microsoft Teams Rooms)

Administered SCCM Updates and SCCM application installs.

Managed daily I.S. operations at Parsons, New York City Office.

Credit Suisse First Boston Desktop Support Consultant October 2004 to February 2005

Provided second level desktop support involving Windows XP and Windows 2000 based applications. Assisted with migration to Windows XP operating system. Configured software applications to run in Windows XP, and supported Market Data software.

Configured and installed Blackberries for end users.

Configured and supported Laptops with remote VPN connectivity.

Michael Demetropoulos

Phone: 516-***-****

Page Two

St. Paul Reinsurance Network Administrator February 1997 to October 2004

Provided network administration for Active Directory, Novell, Lotus Notes, and Citrix Metaframe.

Configured and maintained Windows Server 2003, Windows 2000, NT 4.0 and Citrix Metaframe servers.

Applied group policy objects for Windows 2003 & Windows 2000 servers and workstations.

Created Windows XP and Windows 2000 workstation images using Symantec Ghost 7.5 .

Worked on Intranet Development using IIS and Domino.

Resolved software issues with Windows XP, Windows 2000, Windows 98, Lotus Notes 5.0, MS Office 2000, WordPerfect 9, GroupWise and Market Data applications.

Configured Blackberries to interface with Lotus Notes E-mail Servers.

Assisted users with remote access problems involving Citrix and Lotus Notes.

Installed, maintained and upgraded PC and network software.

First Data Corporation Desktop Support Consultant November 1996 to February 1997

PC support consultant, helped First Data’s Core Systems Division migrate to a Windows 95 environment. Configured new PC’s with Windows 95, Irma Mainframe 3.0, and MS Exchange 4.0. Installed Novell Client 32 netware to run on First Data’s Novell 4.1 ethernet network. Provided software support with Windows 95, MS Office, and MS Exchange.

Rogers & Wells Desktop Support Consultant September 1996 to November 1996

Windows 95 helpdesk consultant to assist with all Windows 95-related software problems by telephone and one-to-one support. Provided software support with Windows 95, Groupwise 4.1a, WordPerfect 5.1, Softsolutions, and Netscape Navigator 3.0.

Reich & Tang Asset Management Systems Analyst January 1996 to September 1996

Supported software and hardware for end users on a Novell 4.1 network. Supported Market Data programs and wide array of Windows 3.1, Windows 95, and DOS-based software including: MS Word, Excel, and Quattro Pro. Responsible for day-to-day troubleshooting and maintenance of workstations. Handled all aspects of computer equipment purchasing,

installation and coordinated onsite maintenance.

Prospective Computer Analysts, Inc. Engineer August 1989 to June 1994

Performed Electrical Engineering tasks: designed test programs in Visual Basic; wrote test strategy reports for electronic printed circuit boards for the U.S. Navy's Trident Missile Submarines.

Responsible for hardware and software support for 500 end users. Performed PC assembly, PC repair and setup workstations in Pathworks and Novell networks.

Installed and swapped motherboards to upgrade older PC's. Installed Ethernet network cards and network cabling.

Trained users in Windows and WordPerfect for Windows and responsible for problem solving.

Acted as Purchasing Agent in the Interface Design Department and performed such tasks as: assembling prototype printed circuit boards and purchasing new computers and electronic components for the Trident TPS Program.

ADDITIONAL CONSULTING EXPERIENCE

Served as PC Support consultant for the following corporations in the New York City area;

Madison Square Garden

Provided PC software support and helped end users migrate to Windows 3.1 environment.

Vanstar Corporation

Worked on site at Lehman Brothers as a PC support technician. Provided PC hardware support for both personal computers and laser printers on Lehman's trading floors. configured new PC workstations with Ethernet network cards to run on their Novell 3.12 network.

Woolworth Corporation

Installed and configured new software upgrades on Windows 3.1 platforms. Provided Helpdesk support to end users for a wide array of hardware and software problems. Installed Windows based emulation software.

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