High School Customer Service
Resume:
Kimberly Cotter
Raytown, MO *****
******************@***********.***
Work Experience
Universal Banker
First Federal Bank of Kansas City-Kansas City, MO
May 2022 to August 2024
• Processed and verified customer transactions, including deposits, withdrawals, and loan payments
• Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner
• Assisted customers with opening new accounts, explaining account features and benefits
• Performed daily reconciliation of cash drawer to ensure accuracy of transactions
• Identified opportunities to cross-sell banking products and services to customers
• Collaborated with team members to meet branch sales goals on a monthly basis
• Developed strong relationships with clients through regular communication and personalized service
• Educated customers on various investment options such as certificates of deposit (CDs) or money market accounts (MMAs)
• Increased customer satisfaction ratings by XX% through proactive problem-solving techniques General Cleaner
Cotters kleening-Raytown, MO
May 1999 to August 2022
Cleaning make ready apartments. Also do the property laundry rooms and windows. Education
High school in High school
Holden high school - Holden, MO
Skills
• Commercial Cleaning
• Custodial Experience
• Cleaning Experience
• Residential Cleaning
• Laundry
• Banking (2 years)
• Financial Services
• Cash Handling
• Account Management
• Relationship Management
• Notary (2 years)
• Customer Relationship Management
Certifications and Licenses
Certified Notary Public
May 2022 to October 2026
NMLS #
September 2022 to September 2026
Additional Information
My phone number has changed. The current number is 816-***-****
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