Customer Service Debit Card
Resume:
GEORGE THOMAS
Queens Village NY 11427
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PROFESSIONAL SUMMARY
Energetic, passionate and disciplined professional with 30 years of full-time working experience in Administration, Accounts, Data Entrant, Outlet and Store/Dispatch Inventory departments along with handling paper works like pay-roll, vacation, billing and receipt. Proven leader with more than 13 years of managerial experience. Holder of a Bachelor's degree in Commerce from University of Kerala, India and a Diploma in Computer Applications in Office Automation. SKILLS:
• Point-of-Sales Systems
• Cash handling and processing
• Accepting payments through credit /debit card and cash
• Customer service and relations
• Time management and organization
• Teamwork and communication
• Basic math and account skills
EMPLOYMENT HISTORY
• Currently working as a Part Time Cashier in UBS Arena at Elmont, Since October 2021. Operated Cash register and handled cash transactions accurately and efficiently. Providing excellent customer service, responded to customer inquires and resolved issues promptly.
Maintained a clean and organized workspace, including surrounding areas. Worked effectively in a team environment to achieve sales goals and store objectives.
• Currently working as a Cashier ( Team Associate) in Walmart since July 2020. Provide high quality customer service. Very good computer knowledge in MS Office, Excel, Balancing the cash register and generating reports for credit and debit sales. Accepting payments through credit /debit card and cash, ensuring all prices and quantities are accurate and proving a receipt. Operating scanners, scales, cash registers and other electronics
• Mail Handler Assistant in United State Postal Service – July 2019 to June 2020 Works in five various task categories throughout the day: preparing mail, dumping mail, loading containers, moving equipment, and operating vehicles; prepares mail for delivery by mail carriers. Operates sorting and other machinery to sort packages.
• February 2019 to July 2019 ABM Industry, JFK Airport New York – Working as a Cashier. Issue claim tickets and collect fees when drivers use parking facilities. Provide information, monitor security conditions in garages and lots, and contact tow trucks or police when needed.
• June 2006 to November 2018: Roofings Ltd., Kampala, Uganda
(STEEL ROLLING MILL) Asst. Materials Store Manager, Materials and Dispatches. In charge of finished goods material store/dispatch with responsibility for logistics and delivery to customers/dealers in different parts of Uganda and neighboring countries. CUSTOMER SERVICE AND STORE MANAGEMENT –
The process of looking after customers to best ensure their satisfaction and delightful interaction with the business, goods and services.
Responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively. Their duties include motivating sales teams, creating business strategies, developing promotional material, and training new staff.
Deliver excellent service to ensure high levels of customer satisfaction.
Motivate the sales team to meet sales objectives by training and mentoring staff.
Create business strategies to attract new customers, expand store traffic, and enhance profitability.
Hire, train, and oversee new staff.
Respond to customer complaints and concerns in a professional manner.
Ensure store compliance with health and safety regulations.
Develop and arrange promotional material and in-store displays.
Prepare detailed reports on buying trends, customer requirements, and profits.
Undertake store administration duties such as managing store budgets, updating financial records.
Monitor inventory levels and order new items.
Ensure that all transactions are documented and well accounted for, all records are updated/well maintained and physical count of goods before/after shipment. ASSISTANT MANAGER, ROOFINGS LTD
Responsible for loading customers with various Steel and PVC products like Iron sheets of different profiles, Rebars, Trading items like I Beams, Flat bars, Angles GI Pipes, HDPE Pipes.
Making GRN and consignment reports.
Negotiate with service providers and outside vendors for better rates, fees, and services rendered.
Provide detailed management reporting on inventory, sales, shipment and fleet data on monthly and ad-hoc basis.
Interface with Technical Director, Finance Director, General Manager and Plant Manager.
Team management and managing proper stock and supply at multiple outlet or stores.
• April 2005 to April 2006: Escorts Pharmaceuticals Ltd, Uganda Asst. Manager, Accounts.
Handling accounts of the company on ‘Tally’ and also banking and cash of the company. Collection and disbursement of cash including foreign currency, keeping cash under custody for making routine expenses. Follow up with debtors and supplying the materials in time to customers and keeping good relation with the esteemed customers. Helping customers with medicines, ensuring all medicines are up to date with expiry. Making reports of new medicines shipped and delivered.
• November 1990 - March 2005: Tata Tea Ltd., India Assistant Section Officer (May 2003 – March 2005) Junior Assistant (November 1990 - April 2003)
Worked in Administration and Accounts departments with supervisory responsibilities at various tea estates and factories of Tata Tea Ltd. in South India. Responsible for maintenance of accounts/Stores Accounts and Payroll on UNIX Operating Systems. Data entry and maintenance of accounts including maintenance of subsidiary books.
Maintenance of store’s accounts, receivables, receipts and inventory.
Preparation and maintenance of Payrolls and Muster rolls more than 13 years.
Maintenance of leave accounts and payment of leave wages, preparation of statements on Provident Fund, Terminal Benefits etc.
EDUCATIONAL QUALIFICATION
Bachelor of Commerce (B. Com) with special focus on Costing, Banking, Auditing, Business Organization, Accounting, Statistics, Mercantile Law and Company Law. TECHNICAL QUALIFICATION
● Completed a Diploma Course in computer applications in Office Automation covering Windows, Microsoft Word, Microsoft Excel & Power Point, Expertise in financial accounting package Tally
● More than ten years of experience in Data Entry.
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