Information Technology It Security

Hema Madhuri Mutyala

Information Technology Programmer Analyst Data Engineer

+1-517-***-**** *******************@*****.*** Lansing, Michigan, United States Open to Relocate

PROFESSIONAL SUMMARY

Detail-oriented Information Technology Programmer Analyst with expertise in software development, system analysis, and IT operations. Proficient in Java, Python, SQL, and Linux administration, with hands-on experience supporting enterprise applications, IT security, and asset management systems. I am skilled in system implementation, testing, and configuration for public sector and enterprise IT environments. Adept at troubleshooting, optimizing IT workflows, and supporting mission-critical applications. Passionate about enhancing public safety IT infrastructure and implementing scalable, secure solutions.

EDUCATION

Master of Science in Information Systems Aug '23 — May '25 United States

Central Michigan University

Bachelor of Technology May 2022 India

Sagi Ramakrishnam Raju Engineering College

SKILLS

Programming & Scripting: Java, Python, C, SQL, Shell Scripting

Enterprise Systems & Applications: IT Service Management, Public Safety Communications Systems (MPSCS), Enterprise Asset Management (EAM), Computer-Aided Dispatch (CAD)

Database & System Administration: SQL, PostgreSQL, MySQL, Redshift, Linux (Unix) Administration

IT Security & Networking: Information Assurance, IAM, System Monitoring, Risk Management

Cloud & DevOps: AWS (S3, Lambda, EC2, IAM, CloudWatch), CI/CD Pipelines

Software Development & Testing: Agile, Software Implementation, System Testing & Debugging

EXPERIENCE

Application Development Associate

Accenture Sept '22 — Jul '23 Hyderabad, India

Provided second-level IT support and administration for enterprise IT systems, ensuring system availability and security.

Designed IT workflows for asset management, dispatch systems, and IT security applications.

Developed and optimized SQL queries to enhance system performance and reporting accuracy.

Assisted in IT system testing, configuration, and implementation, supporting mission-critical applications.

Automated IT service monitoring and logging, reducing incident response time by 40%.

Collaborated with IT security teams to ensure compliance with information assurance standards.

Data Analyst Intern

Cognizant Technology Solutions Jan '22 — Jul '22 Hyderabad, India

Conducted data analysis for IT operations, optimizing system performance by 15%.

Developed automated scripts for data validation, reducing manual workload by 50%.

Assisted in Unix/Linux server administration for IT applications, ensuring seamless operations.

Created data visualization dashboards to track IT service metrics and improve decision-making.

PROJECTS

Enterprise IT Operations Monitoring System

Developed a Python-based IT monitoring system, improving real-time issue detection.

Integrated SQL-based alerts and logs, enhancing incident response efficiency.

Automated IT asset tracking, reducing system downtime by 30%.

Public Safety IT Infrastructure Optimization

Assisted in configuring and maintaining Computer-Aided Dispatch (CAD) systems.

Developed custom SQL queries for real-time reporting of public safety system performance.

Optimized security protocols and IAM policies for compliance with IT security standards.

CERTIFICATIONS

AWS Certified Cloud Practitioner – Amazon Web Services

Python, Data Structures & Algorithms – Udemy

Cisco IT Essentials Certificate

Cambridge English ESOL International (Business) (B1)

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