Customer Service Client Site
Resume:
Security Resume **
Alex Mugire
************@*****.***
***-**** **** ****** ***** west
T5H 0X4
Highlights of Qualifications
oExcellent communication skills, both written and verbal
oStrong observational and conflict resolution skills
oAbility to make appropriate decisions in high-risk situations
oExcellent interpersonal and customer service skills
oAbility to recognize, analyse and handle potential emergency situations
oProficient in Microsoft Office applications
Professional Experience
KK SECURITY 2015-2017
KIGALI-RWANDA
oObserve and report activities and incidents providing for the security and safety of client property and personnel.
oControl access to client site or facility through the admittance process
oPatrol assigned site to check for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.
oPreserve order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises
oRespond to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.
oPrepare logs and reports as required
oOther assigned security-related duties by management.
RGLCOMPANY LTD SECURITY 2018-2020
KIGALI-RWANDA
oEfficiently handled emergency situations at the client site in accordance to the site post orders
oPatrolled retail store premises to ensure safety, address policy breaches and report any concerns.
oResponded to and investigated security alarms and emergencies in a timely and professional manner
oMaintained complete, accurate and up to date reports including incident, emergency and daily reports
oMonitored site visitors, alarm systems and CCTV to ensure safety according to the site policies and procedures
oDe-escalated crisis situations, provided active support and liaised with emergency personnel
oExercised crowd control and evicted trespassers
oOther security-related duties as assigned from time to time by management.
DELTA SECURITY 2021-2023
oControlled access to facilities and reported or investigated irregularities
oConducted foot patrols to prevent unauthorized entry and politely directed disruptive individuals to leave the premises
oMonitored patients to ensure safety and report any changes to security and/or nursing staff
oWrote clear and comprehensive reports including daily activity reports and incident reports
oUtilized two-way radios and computer applications to communicate site activities
oMonitored risks such as unlocked doors, blocked entrances and exits, mechanical issues, hazardous material and additional breaches of security while on patrol
oMonitored situations, cameras, property and events
oResponded to alarms and emergency calls for assistance
Other Work Experience
Finance and Operations Associate, Sprout Wellness Solutions Inc. Toronto 2019
Education
Bachelor of commerce
Certificates/Licenses/Awards
●Construction Safety Training System (CSTS 2020) 2021
●Standard First Aid & CPR/AED level C 2021
●Alberta Security License 2020
●Workplace Hazardous Materials Information System (WHMIS) 2015 2020
REFERENCES AVAILABLE UPON
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