Customer Service Representative
Resume:
Freddie Hills
Baton Rouge, LA *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Fundraising Coordinator
PUBLIC AWARENESS-Baton Rouge, LA
Present
Security Guard
Veterans Security Services-Covington, LA
September 2023 to November 2023
Court Researcher
Equifax-Slidell, LA
October 2021 to May 2022
Customer Service Representative
BroadPath Healthcare Solutions-Remote
December 2020 to April 2021
Maintenance Technician
Mcdonald's-Slidell, LA
October 2020 to December 2020
General maintenance duties
Kitchen Staff
Copeland's of New Orleans-Slidell, LA
January 2020 to March 2020
General kitchen duties
Stocker/Receiver
T.J. Maxx-Slidell, LA
November 2019 to January 2020
Unload trucks daily
Customer Service
Stocking
Production Technician
Servpro-Slidell, LA
August 2018 to August 2019
Fire and water restoration
Forklift Operator/Warehouse
Ikea-Baytown, TX
March 2018 to June 2018
Loading materials into cargo to be loaded for shipping. General warehouse duties
Security Officer (Full-time)
Allied Universal-Baytown, TX
March 2017 to January 2018
Verify all entering and exiting building
Security perimeter checks
Do daily reports
Customer Service Representative
Shell-Baytown, TX
March 2016 to June 2016
General cust. service
Data Processing Clerk
Westaff-Baton Rouge, LA
June 2015 to October 2015
General data processing
Customer Service
Circle K-Baton Rouge, LA
April 2015 to August 2015
Provide excellent customer service
Make inventory report for shift
Maintain the upkeep of the building
Music Engineer
Studio G-New Orleans, LA
September 2014 to March 2015
Provide all music for audition sets, and recordings Maintain company records
Vehicle Registration
ABC Auction-Baker, LA
May 2014 to August 2014
Register incoming vehicles
Direct flow of traffic during auction
Help with the selling and purchase of vehicles
Auto Title Specialist
Robert Half International-Baton Rouge, LA
August 2013 to March 2014
Provide excellent customer service
Register 18 wheelers with the state
Collect information to update clients accounts
Process daily and weekly reports that go to the state every month Sales Associate
Dillards-Baton Rouge, LA
April 2013 to August 2013
Provide customer service and check inventory
Keep work area neat
Help out in any other ares of store
Data Entry
East Baton Rouge Council-Baton Rouge, LA
November 2003 to July 2012
Verify information, operate data entry devices and prepare documents. Process account information, client information, and a variety of other forms of documents by resolving inconsistencies and reviewing data for errors using standard data entry procedures. Requesting further information for documents that are deemed incomplete. Verifying, correcting, deleting unnecessary data, or combining data from other sources. Keeping records of tasks, files and proofread reports. Building Maintenance
Maintain the upkeep of the building.
Supervise the building maintenance work.
Make sure building is secure before and after work hours. Aircraft Electrician & Enviornmental Systems Apprentice U. S. Air Force-Wichita Falls, TX
October 2000 to February 2003
Repairing or replacing defective equipments or parts to aircraft. Performing preventative measures for safeguarding the machinery against any kind of degradation on a regular
basis
Inspection, operation, and recording of maintenance work and their costs. Maintaining overall cleanliness and proper function of the area or tools or the machinery. Education
High School Diploma in General Studies
Belaire High School - Baton Rouge, LA
August 1997 to June 2001
Skills
• Administrative Assistant (8 years)
• Cash (5 years)
• Cash Register (5 years)
• Data Entry (10+ years)
• Security (1 year)
• Forklift Driver (2 years)
• Warehouse Associate (2 years)
• Forklift (2 years)
• Restoration (1 year)
• Quality Control (1 year)
• Word (10+ years)
• Inventory (8 years)
• Maintenance (3 years)
• Microsoft Office (10+ years)
• Microsoft Word (10+ years)
• Excel (10+ years)
• Cash Handling (6 years)
• Computer Skills (10+ years)
• Fire Restoration (1 year)
• Water Damage Restoration (1 year)
• Clerical Experience (8 years)
• Typing (10+ years)
• Analysis Skills (2 years)
• Software troubleshooting
• Customer service
• Sales
• Help Desk
• Proofreading
• Customer support
• LAN
• Mac OS
• Microsoft Windows
• Computer Networking
• Asset protection (2 years)
• Technical Support
• Mold Remediation
• Fraud (2 years)
• Financial analysis (3 years)
• Typing (10+ years)
• Water damage restoration (2 years)
• Fire restoration (2 years)
• iOS
• Android
• Internet of things
• Data collection (9 years)
• AI (1 year)
• Social media management (6 years)
• Accounts payable (2 years)
• Accounts receivable (2 years)
• Customer service
• Clerical experience
• Office management
Military Service
Branch: United States Air Force
Rank: Airman
Certifications and Licenses
First Aid Certification
Assessments
Call center customer service — Proficient
July 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
August 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Proficient January 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Basic computer skills — Proficient
September 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Delivery driver — Proficient
May 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Data entry: Attention to detail — Proficient
July 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Retail customer service — Proficient
June 2023
Responding to customer situations in a retail setting Full results: Proficient
Security guard skills — Proficient
January 2024
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Basic maintenance and repair — Proficient
April 2024
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Technical support: Customer situations — Proficient August 2022
Responding to technical support situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Mechanical knowledge — Proficient
May 2023
Understanding and applying mechanical concepts and processes Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Windows, Cash Register, Data Entry, Security,
Administrative Assistant, Forklift Operator
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