Office Assistant Customer Service

SOLAJA ANUOLUWAPO HANNAH

Contact Address: No **, Ojemuyiwa Street, Oke-Ira, Ogba, Lagos State

Tel: 081********

Email: ******************@*****.***

PROFILE:

A hospitality graduate with 4 years’ experienced combined in the fields of Auditor, office assistance and crew member.

Detailed auditor with experience in review, analysis and financial data departments. Reporting by in – depth knowledge of accounting functions, and skilled in providing comprehensive administrative and clerical support within a diverse office environment.

Possessing a solid foundation in managing office tasks including document handling and data entry etc.

PERSONAL DATA:

Date of Birth: 27th September

State of Origin: Ogun State

Local Government: Abeokuta North

Nationality: Nigerian

Sex: Female

Marital Status: Single

Religion: Christian

EMPLOYMENT HISTORY:

CREW MEMBER: June 2023- Present

BURGER KING IBADAN:

I.Provided excellence customer service by greeting customers and meeting quality expectations

II.Became familiar with products to answer questions and make suggestions

III.Boosted customer’s satisfaction by quickly addressing and resolving complaints with food or service without need to escalate.

IV.Quickly and efficiently processed transactions and make accurate change for cash payments or accepted bank transfer and debit cash payments.

V.Prepared food and follow company safety standard for food and sanitation procedure

VI.Verified orders and bagged items for easy transport

VII.Completed side tasks by opening, restocking condiments, closing and shift change tasks by following company guidelines.

Auditor: May 2022 - June 2023

MINGLES PLACE HOTEL AND SUITES (NYSC), Ibadan

I.Performed daily and monthly audits of sales and financial transactions, ensuring accuracy and compliance with company policies

II.Identified and reported findings to management or director and assisted in their solution.

III. Drafted, reviewed and presented financial statement in accordance with the internal financial reports.

OFFICE ASSISTANT: November 2018 – 2019

IBILE BROADBRAN LIMITED, LAGOS

I.Maintain office supplies inventory by monitoring store, anticipating requirements, and replacing beverages orders and materials.

II. Gather and update office data in a regular and accuracy manner, maintaining well – organized records to responds swiftly to various administrative needs

III.Successfully managed daily office operations and provided administrative support to the executive staff.

IV.Answer call and emails, given out appropriate requested information’s and passing information’s or redirected calls to the managements.

STUDENT INDUSTRIAL EXPERIENCE SCHEME (SIWES):

MAY 2017 – OCTOMBER 2017

Oak Springs Hotel, Lagos

Industrial Training.

EDUCATION:

FEDERAL POLYTECHNIC ILARO, OGUN STATE.

Higher National Diploma (HND)

Second class Upper in Hospitality.

2016 – 2021

SKILLS:

Auditing skills Reporting skills.

Financial Analysis Multitasking skills

Problem solving Hospitality service – expert.

Customer service skills Attention to Details.

LANGUAGE:

English (Professional Proficiency)

Yoruba (Native Language)

REFREES:

Available on Request

Contact this candidate