It Support Engineer

GOKULAKANNAN

Chennai, India

Phone: +91-915******* Email: ***************@*****.***

PROFESSIONAL SUMMARY

Results-driven IT Support and System Administration professional with 3 years of experience in managing and troubleshooting IT infrastructure, ensuring seamless operations. Expertise in hardware and software support, network troubleshooting, patch management, data backup, and IT asset maintenance. Strong problem-solving skills with a proactive approach to issue resolution. Completed coursework in Hardware and Networking, further strengthening technical expertise. WORK EXPERIENCE

IT Support Engineer (Dixit Infotech, Client: Crompton Greaves Consumer Electricals Limited, Apr 2024 - Apr 2025)

- Configured and troubleshot email clients for seamless communication.

- Installed and resolved issues related to antivirus, MS Office, and critical software.

- Provided expert-level hardware support for desktops, laptops, and peripherals.

- Managed and troubleshot network printers and scanners for efficient workflow.

- Installed, configured, and maintained Windows operating systems.

- Performed patch management to enhance system security and performance.

- Diagnosed and resolved complex network and application issues.

- Oversaw data backup and recovery processes, ensuring business continuity.

- Maintained IT asset inventory, ensuring optimal performance and availability. IT Support Engineer (Inspace Technology, Client: Annovo Solutions, Sep 2022 - Mar 2024)

- Configured, managed, and troubleshot email clients to optimize communication.

- Installed, maintained, and resolved issues related to antivirus, MS Office, and other applications.

- Provided hands-on hardware support for desktops, laptops, and network devices.

- Installed and troubleshot network printers and scanners, ensuring seamless operations.

- Managed Windows operating system installation, configuration, and maintenance.

- Deployed and managed system updates and security patches.

- Diagnosed and resolved network connectivity and application-related issues.

- Executed routine data backups and recovery procedures to safeguard company data.

- Handled IT asset management, tracking, and periodic maintenance. ROLES & RESPONSIBILITIES

- Email Configuration & Management: Setup, troubleshooting, and optimization of mailing clients.

- Installation & Troubleshooting:

- Antivirus, MS Office, mailing clients, and essential business software.

- Comprehensive hardware support for desktops, laptops, and peripherals.

- Network printer and scanner troubleshooting for seamless document handling.

- Windows operating system installation, updates, and maintenance.

- Patch Management: Deployment and administration of security updates for desktops and laptops.

- Network & Application Troubleshooting: Resolution of connectivity and software- related issues.

- IT Asset Maintenance: Monitoring and maintaining IT infrastructure for optimal performance.

EDUCATION

Bachelor of Engineering (B.E) - Electronics and Communication Engineering SKP Engineering College, Tiruvannamalai (2020) 66% TECHNICAL SKILLS

- Email Configuration & Troubleshooting

- Installation & Maintenance (Antivirus, MS Office, Mailing Clients)

- Hardware and Software Support

- Desktop & Laptop Troubleshooting

- Network Printer & Scanner Configuration

- Windows OS Installation & Administration

- Patch Management & System Updates

- Network & Application Troubleshooting

- Data Backup & Recovery Strategies

- IT Asset Management & Maintenance

CERTIFICATIONS & TRAINING

- Completed Professional Hardware and Networking Course PERSONAL DETAILS

- Location: Chennai, India

- Languages: Tamil, English

- Availability: Serving Notice Period

DECLARATION

I hereby declare that the above information is true to the best of my knowledge.

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