Customer Service Team Member

[ae he EE eee)

Patricia Fryer

*** * ****** ***. * Pierre SD 57501

605-***-**** / **************@*****.***

PROFESSIONAL

PROFILE: 20 years of customer service, supervisory and management experience seeking to be a motivating and

productive team member in professional role to improve customer satisfaction and increase

profitability.

EDUCATION: Diploma — Clerical

Minnesota State Community and Technical College, Moorhead, MN

SUMMARY OF PROFESSIONAL SKILLS:

© Accurate .

e Excellent communicator © Organized

© = Quick learner *¢ Motivated

Efficient © Great team player

e Excellent leadership skills © Innovative

© Customer service focused

EMPLOYMENT EXPERIENCE:

Manager

1 Stop Travel Plaza October, 2019 - September 2023

* General Management Duties

Assistant Manager

Holiday Mega Store January, 2019 — October, 2019

* Day Supervisor

* Worked the books

Manager March, 2018- January, 2019

Dollar General Sisseton, SD

. Open and closed store

© Managed the payroll

* Responsible for hiring and firing

Manager February, 2016 — March, 2017

Super America Oakdale, Minnesota

* Managed a 7-person team, recruited, interviewed, hired, trained, counseled and terminated

according to legal compliance and internal processes

¢ Facilitated store staging, stocking and storage of merchandise that efficiently followed policies

* Performed superior customer service leadership

. Completed all paperwork and documentation according to guidelines and deadlines

Operational Supervisor August 2016 - February 2017

JC Penney Pierre, SD

* Demonstrated good organizational skills with attention to detail while controlled incoming freight

. Provided training, effectively communicated, hired, scheduled and process payroll to optimize store

functionality

© Presented good problem-solving skills to deal with a variety of situation and people

¢ Improved cooperation and collaboration for efficient customer processing

¢ Assisted in all aspects of inventory, ensuring financial integrity and maintenance of a clean, well-

stocked, safe work environment for employees and customers

Zone Merchandise Supervisor July, 2014 — November 2016

Walmart, Pierre, SD

. Supervised over 75 people spread over 7 departments

. Demonstrated strong organization and interpersonal skills while prioritizing and meeting deadlines

. Maintained accurate cash register and records of transactions

. Followed company policies and procedures for efficient customer processing

. Skillfully applied excellent customer service skills to go provide a friendly and welcoming experience

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