[ae he EE eee)
Patricia Fryer
*** * ****** ***. * Pierre SD 57501
605-***-**** / **************@*****.***
PROFESSIONAL
PROFILE: 20 years of customer service, supervisory and management experience seeking to be a motivating and
productive team member in professional role to improve customer satisfaction and increase
profitability.
EDUCATION: Diploma — Clerical
Minnesota State Community and Technical College, Moorhead, MN
SUMMARY OF PROFESSIONAL SKILLS:
© Accurate .
e Excellent communicator © Organized
© = Quick learner *¢ Motivated
Efficient © Great team player
e Excellent leadership skills © Innovative
© Customer service focused
EMPLOYMENT EXPERIENCE:
Manager
1 Stop Travel Plaza October, 2019 - September 2023
* General Management Duties
Assistant Manager
Holiday Mega Store January, 2019 — October, 2019
* Day Supervisor
* Worked the books
Manager March, 2018- January, 2019
Dollar General Sisseton, SD
. Open and closed store
© Managed the payroll
* Responsible for hiring and firing
Manager February, 2016 — March, 2017
Super America Oakdale, Minnesota
* Managed a 7-person team, recruited, interviewed, hired, trained, counseled and terminated
according to legal compliance and internal processes
¢ Facilitated store staging, stocking and storage of merchandise that efficiently followed policies
* Performed superior customer service leadership
. Completed all paperwork and documentation according to guidelines and deadlines
Operational Supervisor August 2016 - February 2017
JC Penney Pierre, SD
* Demonstrated good organizational skills with attention to detail while controlled incoming freight
. Provided training, effectively communicated, hired, scheduled and process payroll to optimize store
functionality
© Presented good problem-solving skills to deal with a variety of situation and people
¢ Improved cooperation and collaboration for efficient customer processing
¢ Assisted in all aspects of inventory, ensuring financial integrity and maintenance of a clean, well-
stocked, safe work environment for employees and customers
Zone Merchandise Supervisor July, 2014 — November 2016
Walmart, Pierre, SD
. Supervised over 75 people spread over 7 departments
. Demonstrated strong organization and interpersonal skills while prioritizing and meeting deadlines
. Maintained accurate cash register and records of transactions
. Followed company policies and procedures for efficient customer processing
. Skillfully applied excellent customer service skills to go provide a friendly and welcoming experience