Social Media Customer Representative

PRABHJOT KAUR

*****************@*****.*** +1-437******* 6436 Edward Ave. Niagara Falls. ON.

Objective

A dedicated and vigilant individual customer representative with over 2 years of professional experience assisting customers in solving complex issues. To get an opportunity where I can make the best of my potential and enhance my skills and capabilities, commitment to maintaining safety and security, and create a positive and productive work environment for contributing to the organization’s growth.

Education

Niagara College, Canada (Niagara on-the-lake campus)

Hospitality and Tourism Management Program Sep. 2024 – Present

Major: Accounting, Accommodation, Operation and Risk Mgmt., Event and Attraction Management.

Mata Gujri College (Punjab, India)

B. A. Honours Economics (Graduation) April 2018 - April 2021

Major: Public Finance, Money and Banking, Mathematics Economy

Professional Experience

Kitchen Manager (Noor Mahal Restaurant, Fatehgarh Sahib, Punjab) June 2021 – August 2022

Recognized for enhancing customer satisfaction during peak hours.

Collaborated with kitchen staff to fulfill orders quickly and accurately.

Handled cash and mobile transactions with accuracy and efficiency.

Helped to prepare orders in the kitchen with other employees to increase revenue.

Marketing Executive (Compass Technology, Chandigarh, India) October 2022 – July 2023

Strategic planning and market research to understand customer preferences and demand.

Measuring campaign effectiveness and adjusting strategies as necessary for optimization.

Creating content for various marketing channels (website, social media, blogs, email campaigns, etc.).

Coordinating with external partners, such as agencies or freelancers, for specific campaigns.

Managing logistics, coordinating with vendors, and ensuring smooth execution.

Availability

Days

Time

Monday

7pm – 2am

Tuesday

10am – 8pm

Wednesday

7pm – 2am

Thursday

7pm – 2am

Friday

Saturday

8am – 10pm

Sunday

8am – 10pm

Languages

English

Punjabi

Hindi

Skills and Abilities

Problem Solving,

Strategic Planning, Punctuality

Good Communication Skills, Teamwork, Creative

Strong Observational Skills, Excellent Communication

Physical Fitness and Ability to Stand, Supervise the Staff Members

Contact this candidate