Support Specialist Business

Ervene B Bonner

PO BOX ***** Colorado Springs, CO 80935 ****************@*****.*** 719-***-****

O B J E C T I V E Business Support Specialist

Seeking a position in the capacity of Business Support Specialist, involving responsibility, working with others as a team member and allowing my extensive experience working with law enforcement.

Q U A L I F I C A T I O N S

Knowledge of modern office procedures, methods, and equipment, including computers and supporting software

Knowledge of proper English usage, spelling, punctuation, and grammar

Ability to communicate clearly and concisely, orally and in writing

Ability to establish and maintain effective working relationships

W O R K H I S T O R Y

2023-2024: Business Support Specialist Sr

Assisted in the supervision of the work of the Records and ID section

Established goals and objectives for staff; monitored progress regularly; and implemented strategies to assist with goals

Trained new records and ID technicians

Provided quality service to internal and external customers by handling complaints

Provided guidance on all software systems

Conducted background checks for potential employees and volunteers

Reviewed and corrected reports and compared against other databases

Completed IBR checks when necessary; ensured reports identified by detectives and officers are merged immediately; and assisted law enforcement personnel with any questions

Reviewed petitions to seal; determined if charges are on the record of the petitioner; sealed case report; and deleted charges and all associated information upon receiving an order of seal

2020-2023: Business Support Specialist II

Provided access to facility for both sworn and civilian personnel during regular business hours

Answered and responded to all business calls related to mail, equipment, and supplies

A consistent point of contact for sworn and civilian personnel related to mail, equipment, and supplies

Entered data and maintain database in QuartermasterOnQ of all equipment

Updated inventories and purged deleted items from stock

Maintained daily records of all transactions, including equipment picked up and delivered by vendors

Stocked and issued equipment, account for all items in QuartermasterOnQ

Maintained inventory stock levels; sort and deliver to Divisions as needed

Pick-up uniforms from local vendor and issue to officers

Maintained accurate files and inventory

Assembled recruit equipment and delivered prior to each academy

Served as a resource for officers to attain information related to QuartermasterOnQ

Primary mail delivery to CSPD and other city and county facilities

Assisted fleet drivers as needed

1994-2020: Office Specialist - Office Specialist II

Merged reports into the Law Enforcement Records Management System

Entered and retrieved data in/from various systems and databases

Performed quality checks on received entered and/or received data

Processed and released records requested by the public, media, attorneys, etc.

Received phone requests for information and services from the public and other agencies; screened for specific need, and directly provided response or re-directed to appropriate person/section

Assisted in monthly federal income-based report corrections.

Assisted in Colorado Crime Information Center/National Crime Information Center desk operations as related to processing of pick-ups, cancelations, and confirmations

Processed sex offender registration forms through the Colorado Sex Offender Registry database

Education

Bachelor's degree in Business Administration, Northwestern Oklahoma State, May 1986

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