Customer Service Quality Control
Resume:
EDUCATION
PAOLA ZUNIGA
Latin-American and Caribbean University. Caracas - Venezuela 2015 -2016.
Doctorate in Educational Science.
School of Human Rights. “Defensoria del pueblo”. Caracas- Venezuela
2013.
Associate Dregree: Diploma in Humans Rights.
Santa Maria University, Caracas – Venezuela 2012
Master Degree: Specialization in Criminal Law.
Santa Maria University, Caracas - Venezuela 2011
Associate Degree: University Teaching.
Santa Maria University, Caracas - Venezuela 2010
Bachelor Degree: Lawyer.
WORK EXPERIENCE
PROFILE
As a teacher, I am able to create a safe, inclusive, and respectful classroom environment, fostering positive relationships and ensuring a positive learning experience for young people from diverse backgrounds. I am responsible for developing a curriculum that facilitates appropriate instruction for students with diverse academic competencies, prior skills, and learning needs.
In the Professionally, I have extensive knowledge in education, with experience in university teaching and as a specialized academic professor.
CONTACT
PHONE:
ADDRESS:
12808 Queensbury Lane Apt E425. Houston, TX 77024.
EMAIL:
**.****@*****.***
Southwest Key Programs Casa Montezuma. Teacher September 2021–March 2025. Location: Houston TX.
Supervisor Lead Teacher: Martha Orellana.
Phone: 512-***-****/email: ******.**************@*****.***
As a teacher, responsible for developing and implementing a curriculum tailored to students ages 10 to 17 with diverse abilities, competencies, and academic backgrounds. Facilitate classroom instruction and behavior management systems programs under the supervision of the Office of Refugee and Resettlement (ORR). Document students' academic progress through weekly report cards, case summaries, and other program requirements. Strengthen positive relationships with children and adolescents experiencing behavioral and emotional trauma. Foster student engagement by fostering their development (cognitive, emotional, social, and physical).
Southwest Key Programs Casa Montezuma. Youth Care worker October 2018–August 2021. Location: Houston TX.
Supervisor: Christina Herrera.
Phone: 832-***-****.
Supervise, monitor, and interact with children of various ages, ensuring their safety, well-being, and participation in appropriate vocational, recreational, and educational activities within the program. Provide support to children experiencing behavioral crises.
Protect Plus Industries Air Filters. Product and Process Inspection
Quality Control. March 2018- September 2018. Location: Pasadena TX.
Supervisor: Edward Narvaez.
Phone:346-***-****.
As a quality control officer, I reviewed finished products or services, ensuring they met pre-established standards. This included visual assessment and the use of specific tools, such as scanner, to verify labels or perform technical tests.
Santa Maria University. Teacher: Law History January 2015–July 2017. Caracas-Venezuela.
Rector of the University: Dr. José Ceballos.
Phone of the University: +58212.242.4297.
Direct implementation of systematic teaching-learning processes, including the diagnosis, planning, implementation, and evaluation of university students. Efficiently prepare students to master fundamental legal knowledge and the techniques for applying this knowledge to interact with the existing legal reality in relation to the country's legal framework.
ADDITIONAL EDUCATION
PAOLA ZUNIGA
SKILLS
Honest, friendly, sensitive and respectful. Good written and verbal communication. Confident, articulate and professional speaking abilities (and experience) in public, to groups or via electronic media. Empathic listener and persuasive speaker.
Excellent presentation and negotiation skills. Responsive and committed.
Collaborative and excellent teamwork skills. Handles affair (issues) with diplomacy. Cheerful and good humored.
Paralegal Institute of the America. February 2025- Present.
Immigration Procedures Preparer Course. As a student in this course, you'll have a career advantage, having the opportunity to work independently as an immigration form preparer, with law firms, or for nonprofit organizations serving immigrants.
Crisis Prevention Institute (CPI). January 2025-January 2027.
Nonviolent Crisis Intervention Training (3rd Edition) (8 hours). Nonviolent Crisis Intervention training is designed to help identify, prevent, and de-escalate crises in individuals.
American Red Cross Cardiopulmonary Resuscitation (CPR). Certificate ID: 01O06S3 November 2024-November 2026.
The in-person First Aid/CPR/AED course for adults, children, and infants provides training in recognizing and responding to a variety of cardiac and respiratory first aid emergencies involving adults, children, and infants.
Certified on the Fly. Texas Food Handler Certificate # 309822. July 2024-July 2026.
Online Texas Food Handling Course provides training on safe food handling procedures in Texas and how to comply with the law.
TABC on the Fly. Texas Alcoholic Beverage Comission Seller Training Certificate # 10111898. July 2024-July 2026.
Online TABC Certification designed to provide the knowledge necessary for making informed decisions about the sale or service of alcoholic beverages in Texas and complying with the law.
Proficient in Microsoft Office (PowerPoint, Word, Excel, Outlook, Publisher, Access).
REFERENCES
GENNY PEÑA ELECTRONIC ENGINEER
PHONE: +1-832-***-****.
CLENDIA LOPEZ TEACHER
PHONE: +1-832-***-****.
NATHALY MONTANA
SOCIAL COMMUNICATIOR
PHONE: +1-832-***-****.
Contact this candidate