Quality Control,Behavioral Health, training new hires, case managemen
Resume:
CRYSTAL WALLER
Concord, NC *****
**********@*****.***
Professional Summary
• 9+ years of experience providing support through effective communication skills, conflict resolution and the ability to meet people where they are.
• Skilled in utilizing data processing to improve quality control and exceed compliance requirements
• Excellent writing skills
• My super powers are organization and time management Authorized to work in the US for any employer
Work Experience
Hospice Medical Social Worker
Hospice of Davidson County-Lexington, NC
August 2018 to Present
• Provide end of life support to patient and families through knowledge of all available resources
• Maintain case load management and work effectively with other disciplines to follow care plan
• Quarterly chart audits for special services department to assure compliance and quality control. Behavioral Health Specialist
Alexander Youth Network-Charlotte, NC
August 2016 to September 2018
• Model healthy coping skills and provide emotional support for children experiencing mental disfunction from severe trauma.
• case load management through proper documentation and working effectively with other disciplines
• provide creative activities that promote improved mental health Education
Bachelor's degree in Psychology
University of North Carolina at Charlotte
August 2013 to December 2016
Skills
• Case Management
• Social Work
• Oral Communication
• Crisis Intervention
• Behavioral Health
Certifications and Licenses
North Carolina Notary
April 2025 to February 2029
Certified Death Doula
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