System Administrator Information Systems

Syed Quadri

ServiceNow Certified System Administrator (CSA) Certified Information Systems Auditor (CISA)

******.*******@*****.*** 972-***-**** https://www.linkedin.com/in/quadri-syed-09520131a

US Citizen with DOD Security Clearance

Professional Summary

ServiceNow Certified System Administrator, Certified cybersecurity professional with over 6 years of experience in managing and optimizing ServiceNow platforms. Knowledge in IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and custom application development. Proficient at automating workflows, integrating third-party tools, and ensuring high system availability and performance. Strong problem-solving skills, a keen eye for detail, and a passion for improving enterprise processes through ServiceNow solutions.

Certifications/Training

Certified Information Systems Auditor (CISA) – ISACA Certification ID: 242690489

CompTIA Security+ (SYO-701) – CompTIA Certification ID: COMP001022600790

ServiceNow Certified System Administrator Certification ID: 26909913

ServiceNow GRC

Skills

ServiceNow Administration

IT Service Management (ITSM)

Service Catalog, Incident, Problem, Change and Knowledge Management

Performance Analytics and Reporting

Security, User Roles and Access Controls

ServiceNow Upgrades and Patch Management

ServiceNow Discovery

Professional Experience

Miracle Eyebrows – Canton MI 01/2024 – Present

ServiceNow Administrator

Administered and maintained ServiceNow platform to optimize ITMS process

Customization of ServiceNow application, forms, scripts, workflows and integration

Implemented Service Catalog items, request workflows to improve user experiences

Conduct system upgrades, and patch management while minimal downtime

Create and maintain user roles, access controls and security configurations

Collaborate with IT teams to integrate ServiceNow with third-party applications (Jira, Active Directory, SSCM)

Generate reports and dashboards for performance analytics and executive insights

Troubleshoot system issues, provide root cause analysis and recommend enhancements

United States Army – Washington DC 08/2020 – 01/2024

ServiceNow Analyst

Provided day to day administration support for ServiceNow application

Managed Incident, Problem, Change, and knowledge Management modules

Automated repetitive tasks using ServiceNow scripting and workflow automation

Assisted in configuring and maintaining ITMS process

Supported ServiceNow Integrations with IT Monitoring tools and third-party platforms

Developed and maintained technical documentation, training materials, and best practices

Monitored workflows in ServiceNow, ensuring compliance with Army security policies and procedures, and preventing unauthorized access to classified data.

Collaborated with cross-functional teams to prioritize and resolve tickets while adhering to service level agreements (SLAs) in ServiceNow.

Interior Logic Group – Seattle, WA 04/2019 – 8/2020

Business Analyst

Four Full Life Cycle Implementations completed at various national locations.

Lead FI and SD (OTC) teams on requirement gathering sessions with business SME’s on capturing as is process to determine GAP analysis

Creating Project Tracking Documentation, Process Gap Analysis Documentation and Maintenance of Reporting Matrix for each conversion location

Assisted client team in leading the technical effort for Integration testing, UAT, Data Migration, Super-user and End-user training in PS, SD and FI, Documentation, and Hyper-Care Support.

Determined reporting needs with management and supervisors in BI

Duracell – Chicago, IL 07/2017 – 04/2019

ServiceNow Analyst

Liaison between business and technical teams, facilitated reviews and prioritization of Incidents, Problem, Change and Knowledge Management modules

Collaborated with cross-functional teams to remediate identified security issues in ServiceNow

Developed and maintained technical documentations and training material

Generated reports and dashboards for performance analytics

Dart – Mason, MI 04/2016 – 06/2017

Business Analyst

Gathered business requirements and documented new integrations by meeting with business analyst and business stakeholder to draft As-is/To-be process

Supported HPQC consultants and developed business process and system integration testing scenarios within test (Quality) and developed technical test scripts in HPQC

Lead SD team on project creation of SFI certification on invoices and Order acknowledgements for all paper and foam products across the globe (USA, Canada, UK, Brazil, and Mexico), DART saved $3.5 million by not having to retest the environmental SFI certification for all paper and foam products, conducted requirement gatherings, assisted with functional specifications, and after go live (hyper care) support

Assisted BI team on creation of new report on BW/BI to view sales representatives tied to region district territory. This report helped the management understand which sales representative is responsible for which territory, met with management to understand requirements, facilitated UAT, and go live support

Lead BI and FSCM team on creation of new BI report on BW/HANA about over aged dependents. This assisted the HR team to remove dependents from coverage in a timely manner, this saved DART Container $2 million dollars in the first 7 months by removing ineligible dependents incurring claims and premium payment fees.

Sysco – Houston, TX November 2014 - April 2016

ServiceNow Jr. Analyst

Monitored projects, observed and updated charms in Solution Manager and Salesforce.

Lead a group of analyst on bi weekly meetings with the business users and management on high priority tickets

Create and maintain user roles, access controls and security configurations

Collaborate with IT teams to integrate ServiceNow with third-party applications (Jira, Active Directory, SSCM)

Generate reports and dashboards for performance analytics and executive insights

Troubleshoot system issues, provide root cause analysis and recommend enhancements

Defined Security roles for users with business and Security team.

Mizkan America – Chicago, IL September 2014 - November 2014

Business Analyst

Assisted Mizkan employees understand ERP process and best practices. Explained business process and blue prints to the R&B Foods Management.

Conducted meetings with business to gather requirements and presented to developers

Examined test scripts given by implementing partner

Coordinated in overall testing and QA activities required to meet system validation requirements

Defined Security roles for users.

United States Army – Virginia, Arizona, Massachusetts November 2011 - September 2014

Business Analyst

ARMY ERP System implementation team, worked as a liaison with project stakeholders to elicit requirements, document current process, responsible for configuration, production support, go live and hyper care support

Developed training documentation and trained power and end users on how to create WBS, Sales Order, Transfer of Funds (FMBB), Purchase Order and showed how to track funds in BI & ECC reporting.

Monitored background jobs and fixed production issues and defects when required.

Capital One – Plano, TX November 2006 - August 2011

Business Analyst

Acted as a main point of contact and served as a liaison between clients and IT personnel.

Coordinating efforts with different workgroup Business Analyst, Project Managers, Architecture, Business SME’s and other consultants with estimation and timelines.

Education

Masters in Business Administration University of Phoenix

Bachelors in Business University of Bangalore

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