Patient Care Program Manager

Michayla Monfort

Pensacola, FL *****

815-***-**** ***************@*****.***

Experience

Ascension Occupational Health RN (August 2024 - Present)

Provided healthcare services to employees, ensuring compliance with organizational policies, procedures, and workplace safety regulations. Responsibilities included treating job-related injuries and illnesses, conducting pre-employment health screenings, and managing immunization clinics. Delivered counseling and referrals for occupational health issues, monitored safety trends, and identified areas of risk.

Advanced Health Institute - RN, After Hours On-Call Triage Program Manager (June 2024 - February 2025)

Developed and implemented policies and procedures for triage nurses, ensuring adherence to best practices. Marketed the program to Assisted Living Facilities (ALFs) and Skilled Nursing Facilities (SNFs), expanding clientele. Researched new systems to improve call efficiency and presented data insights to leadership, demonstrating impact on operations. Led onboarding education and training for new hires and new clients, ensuring smooth integration and program growth.

Advanced Health Institute - RN, Clinical Specialist (January 2024 - June 2024)

Provided clinical guidance using the ClearTriage program and clinical nursing judgment. Utilized multiple EHR systems including Matrix, Eldermark, PointClickCare, and RTasks to facilitate patient care. Coordinated patient care between providers, family, staff, EMS, and hospitals, ensuring safe and up-to-date information was provided.

Sacred Heart Hospital - RN-Quality and Patient Safety Coordinator (July 2022 - August 2024)

Performed, tracked, and analyzed sepsis abstractions in accordance with CMS Sep-1 Bundle metrics. Facilitated High Reliability Organizational Workgroups and committee meetings. Reviewed, tracked, and trended all Patient Safety Indicators and Pediatric Safety Indicators. Collaborated with CDI specialists, providers, coding, and nurse managers to assess quality performance measures.

Sacred Heart Hospital - Patient Care Manager (May 2021 - July 2022)

Managed activities, workflow, and nursing resources to ensure compliance with regulatory requirements. Oversaw hiring, training, development, and evaluation of staff. Developed and implemented policies and procedures to enhance patient care efficiency and effectiveness.

Education

Pensacola Christian College, Pensacola, FL (September 2012 - May 2016)

BA, Major Nursing, Minor Science

Skills

Leadership Strong Communication Critical Thinking Organization Data Analysis CMS Sep-1 Bundle Abstraction Creative Problem-Solving Team Building Relationship Building Strategic Thinking Project Management Process Improvement Adaptability Workflow Optimization Training & Development Marketing & Program Growth

Platforms

Microsoft Platforms Google Platforms Microsoft Teams AS 400 Orchestrator Tableau Wolters Kluwer Sentri7 Lexicomp ClearTriage 3M

Electronic Health Records (EHRs): RTasks, Matrix, PointClickCare, Eldermark, Yardi, McKesson, Cerner One Chart

Call Center Systems: RingCentral, Dialpad, Nextiva

Certifications

CPR/BLS Certified

Florida RN License #9438137

Minnesota RN License #2524520

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