Customer Service Specialist
Resume:
STEPHANIE CRINGAN
SUMMARY
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced
working environment. Successfully works as part of team to reach personal and business goals.
EXPERIENCE
Customer Ser
Foundever C
-¢ Representative
ta Rica December 2021 - October 2023
* Handled customer inquiries and suggestions professionally.
* Actively listened to customers, handled quickly and escalated issues.
* Answered inbound calls, chats and emails to facilitate customer service.
* Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Hostess
San Lucas Dining Experience Monte Verde, CR March 2021 - June 2021
+ Greeted guests warmly upon arrival, seating them promptly.
* Verified reservations and wait times with customers,
* Accurately recorded customer information into reservation system.
* Resolved any customer complaints or issues quickly and professionally.
Receptionist
Monte Verde Extremo Park Monte Verde, CR February 2020 - March 2020
* Greeted visitors and provided them with assistance.
* Answered incoming calls, took messages, and transferred calls to appropriate departments or
personnel.
* Scheduled appointments for clients, customers, and other visitors.
* Provided excellent customer service at all times while interacting with both internal and external
customers.
Cashier
Sky Adventures Monte Verde, CR February 2019 - October 2019
* Greeted customers and answered any questions they had about the store's products and services.
* Operated cash register efficiently and accurately, processed payments by cash, check, eredit card,
gift card or automatic debit.
* Performed other duties
signed by management.
+ Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
LANGUAGES
Spanish Native or Bilingual
English Professional Working
CONTACT
& ****************@*******.***
© Greenbelt, MD 20770
SKILLS
* Active listening-Multitasking
* Positive and Professional
* Problem-Solving Abilities
* Microsoft Office - Excel, Word and
provided technical support based
applications,
EDUCATION AND
TRAINING
Certified
English
Técnica Nacional University, Puntarenas,
Costa Rica
2019
High School Diploma
Liceo De Esparza, Esparza, Costa Rica
2012
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