Unit Secretary
Resume:
CYNDRA POE
Bethesda.MD,*****, 909-***-****
******@*****.***
Education:
Currently pursuing: MS in Psychology- Specialize in Forensic
March 2024, Southern New Hampshire University, MS Criminal Justice-Specializes in Counter Terrorism
February 2021, BA Political Science, Southern New Hampshire University
June 1999, High School Diploma, Fontana High
Professional Summary:
Highly organized and knowledgeable about healthcare procedures and administrative requirements. Qualified to deal with insurance documentation, updating charts, business correspondence, coordinating files, and appointments, and handling providers or management requirements. I can handle high-volume pressure jobs while providing a positive upbeat attitude. My goal is to find a career that positively benefits society and human rights while challenging myself to learn and grow in my professional career within the company. I have 18 years of commendable performance in all secretary roles and healthcare settings, and now looking to spread my wings around issues that focus on human rights and intel aimed at confronting terrorism and keeping the United States safe.
Career Experience:
Unit Secretary: Encompass Rehabilitation, Bowie. MD, March 2023-March.2025
Everyday duties:
Organized nursing station equipment and daily workflow.
Monitored patient LOA dashboard and discharge processes.
Coordinated travel packets and patient follow-ups.
Processed admission paperwork and system updates.
Scheduled consultations, imaging, and specialist appointments.
Communicated department needs and nursing assistance requests.
Ordered supplies and maintained inventory.
Supported charge nurses and patient techs with documentation
Patient Care Assistant: Progressive Radiology, Bethesda. MD, October.2022-March.2023
Everyday duties:
Scheduled and confirmed patient appointments.
Verified health insurance and processed payments.
Managed incoming messages, faxes, and mail.
Resolved customer inquiries regarding appointments.
Completed end-of-shift payment logs and department requests.
Administrative Assistance: Newport Academy Outpatient Mental Behavior, Rockville. MD, June 2021-December.2021
Everyday duties:
Managed phone system, visitor logs, and COVID screenings.
Scheduled and tracked client appointments.
Uploaded documents into the Lightening Step system.
Conducted new hire screenings and ordered supplies.
Documented staff meeting minutes and psychiatrist approvals.
Unit Secretary: Kaiser Permanente, Fontana. CA, January 2007-April. 2021
Everyday duties:
Assisted nurses and doctors by transcribing medical orders.
Coordinated transport and patient admissions.
Scheduled imaging and follow-up appointments.
Assigned medical record numbers for newborns.
In Labor and
Notify personnel of code blue/code white/code NICU/ code stroke/Rapid response.
Assign newborns with Kaiser medical record numbers and attach them to their mothers.
Retrieving numbers for non-Kaiser members through the national system.
Creating OR cases for emergencies or scheduled C-sections.
In Med Surge or Critical Care:
Handle direct admits from ER and outside facilities.
Set up CT, X-ray, RT, and other radiology needs.
Make appointments for follow-ups per doctor discharge orders.
Skills:
Perform multiple tasks at once Great customer service skills
Excellent verbal communication Unit Secretary training (can work multiple floors)
Answering multiple phone lines Proficient in medical terminology
Setting appointments Organizing department meetings
Copying, filing, faxing, scanning Admitting & discharging patients
Handling new medical records numbers Patient database updates
Nursing station operation Microsoft Office
Epic, Patcom, ACEIT, EMR, Lightening Steps, Share Drive, Teams
Researching Information Customer Services
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Cyndra Poe
Bethesda.MD, 20817, 909- 533-1954
******@*****.***
My goal in pursuing new opportunities in the workforce is aimed toward my desire to help people in the United States and abroad retain their human rights. I’m excited to learn about new policies that could prevent new-age slavery and crimes against humanity. My passion and desire for these injustices make me determined to learn and grow within companies that have the best chance of protecting human rights by focusing on terrorism and human trafficking.
I have pursued an education aimed at learning about systems that focus on my career goals and personal passions. My BA is in Political Science and my Master is in Criminal Justice specializing in counterterrorism. Currently, I am pursuing my second Master which will be in Psychology concentrating on forensics. I also have 18 years in the medical community, so I’m well-versed in medical terminology and healthcare practices. Between my work experience and education, I can offer any company a strong work ethic, the ability to handle high-pressure positions, and a great multi-tasker.
In the work field and my pursuit of higher learning, I always display a positive attitude, strong morality, and support for my coworkers. Even though I don't have much experience directly in terrorism or human rights issues, I’m very passionate about both causes and continue to place myself in environments that educate and provide information that will be used for my future career in an industry that focuses on human rights or terrorism.
References
DO. Bruce Neckritz- Encompass Rehabilitation
Dr. Vivek Raj- Encompass Rehabilitation (Director of the doctors)
Karla Hill- Kaiser Hospital (Midwife Supervisor)
*********@*****.***
Shakeena Hudson- Associate
***************@*****.***
(386) 341- 2074
Shari Donnell-Controller
********@****.***
Sierra Green-Co-worker (Newport Academy)
********@********.***.***
Taylor Witcher- Co-worker (Newport Academy)
******.********@******.***
Contact this candidate